The Benefits of Using a Customer-Oriented Learning Management System (LMS) Vendor

Gyrus

Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. ” That attitude may have flown in the day and age where doctors were still attempting to cure maladies of all sorts by zapping the bejesus out of their patients with raw electricity, but today’s customers are better informed and much more savvy as to what they need. GyrusAIM Training Customer Service eLL training

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Does Your Custom E-learning Vendor Cater to Your Product Sales Training Needs?

CommLab India

Finding an eLearning vendor who can take care of your product training needs is a task in itself, because when you begin to explore the eLearning market, you will find dozens who will claim to know just what you need, but just a handful really know what you need and how to deliver it. First, let’s identify what I mean by Product Sales Training. In essence, Product Sales Training is the transfer of existing product knowledge to your sales team.

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Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Why And How You Should Educate Customers On Your Products

TalentLMS

Your business has developed a competitive product. But do customers know how to use it to its full potential in order to get the most value from your product? In the modern business world, too little attention is paid to customer education. This is despite companies (especially software vendors) releasing more technologically sophisticated and innovative products that can sometimes leave customers scratching their heads.

Just Updated: The 2020 B2B Customer Enablement Landscape - Skilljar

Skilljar

Customers today expect their vendors to not only sell them a product, but to also help them achieve business outcomes. B2B companies must now provide a

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How Important Is Customer Support to Enterprise-Level LMS Licensors?

AbaraLMS

The SaaS world for long has ignored customer services. Basic after sales services are part and parcel of every product. But, SaaS product users consider it a luxury service. This article discusses the importance of LMS customer support in the books of enterprise-level LMS licensors (vendors) and how that affects the user! How important [ ] The post How Important Is Customer Support to Enterprise-Level LMS Licensors?

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. Once considered a nice-to-have option for product and service providers, customer training is now considered a strategic necessity for businesses in every industry – and with good reason. 56% use more product features. 87% use products more independently. After all, who knows more about a product or service than its source?

Product Review – Instilled LXP

eLearning 24-7

Writing a product review on a product that I use, well, I am about to use. I was planning on adding to my Findanlms.com (the web site part of it), a new section called vendor videos, and thus seeing the video aspect on the Instilled, I saw a perfect fit. For my review, I added a series of videos from the CrossKnowledge LMS (which is on the FindAnLMS learning system search engine platform and will be on the vendor video playlist). Custom Attributes Values.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. In fact, most learning-related solutions are tucked into the gold column under “Customer Experience, Service and Success.” 25 Must-Read Customer Education Blogs.

Questions to ask Your Next LMS Vendor

Meridian

The eLearning industry has an abundance of LMS vendors, and it can make the task of finding the right LMS vendor for your organization an extremely challenging one. Who will be implementing the product? This can cause some disconnect between how you envisioned the software would function and what you thought the software was going to look like after the initial discovery calls with your vendor. Is your custom training developed in-house or by outside vendors?

11 Smart Tips to Choose the Right eLearning Vendor

Hurix Digital

This blog will give you tips to choose the right eLearning vendor. Difficulties in Choosing the Right eLearning Vendor: There are a number of eLearning companies offering a range of solutions. However, not every vendor is the correct fit for your company. One must choose the right eLearning vendor with due diligence to ensure effective results. In this day and age of stiff competition, every vendor seems to promise best-in-class eLearning materials.

Ten Steps to a Successful Product Launch Training Implementation

Bottom-Line Performance

We often support clients with complex products to bring to market. The training that supports these product launches is always a multi-faceted collection of learning solutions that must meet the needs of several different learner groups. For product launch training to drive desired knowledge and skills acquisition, it must be carefully designed and implemented. Characteristics of a Successful Product Launch Curriculum.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be. As a successful customer, you’re likely to buy more and encourage others to do the same. This means customer education is more than just a nice idea. 2) Alternative Product Strategy.

How Cloud-Based Product Demos and POCs Increase Sales for Software Vendors

Cloudshare

Conventional sales thinking in regards to virtual product demonstrations ( demos ) and POCs ( Proof of Concepts ) is no longer fit for purpose. The first 60-70% of software vendor sales processes are mostly invisible to salespeople as customers check out their products and services’ efficacy online, reviewing web sites and advocacy and recommendations and analyst reports before contacting Sales. Why Online Demonstrations and POCs matter.

The 8 Top Reasons to Opt for Custom eLearning

Infopro Learning

Custom eLearning is personalized to meet the needs of your organization. In this article, I’ll highlight 8 top advantages of custom eLearning. The 8 Top Advantages of Custom eLearning. There’s no doubt about it, custom eLearning can cost a pretty penny. You’re paying for customized eLearning content that aligns with your brand image and gives corporate learners the personalized online training they require. After all, customization costs.

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LMS Vendors: How to Select the Right Vendor for your Goals

Hurix Digital

Organizations generally prefer to outsource their LMS requirements to vendors or service providers, mainly because it saves them time and money and also because they do not have an in-house IT team to design, build and maintain a custom solution. This being said, how to choose the right LMS vendor for your organizational goals? As a thumb rule, start-ups that wish to sell custom content often need branding or white-labeling.

What Customer Success Looks Like at SmartUp

SmartUp

Eunice Goh, SmartUp’s Head of Customer Success, talks to us about what her job is like and how it has changed since Covid-19 pandemic. As the Head of Customer Success, what is it that you do? The post What Customer Success Looks Like at SmartUp appeared first on SmartUp.

What Customer Success Looks Like at SmartUp

SmartUp

Eunice Goh, SmartUp’s Head of Customer Success, talks to us about what her job is like and how it has changed since Covid-19 pandemic. As the Head of Customer Success, what is it that you do? The post What Customer Success Looks Like at SmartUp appeared first on SmartUp.

Choosing an E-learning Vendor? Review this Checklist First

CommLab India

If you have decided to buy your e-learning course or outsource it to a customized e-learning solutions provider, the next step is to choose a reliable e-learning vendor. The best way to do this is to focus on some key areas of e-learning development and ask the right questions from a potential e-learning vendor. Before choosing an outsourcing partner, it is important to check whether the vendor has a qualified team in place.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process? And what does effective customer education actually look like? Dave is also committed to empowering customer education professionals everywhere. It’s the same with customer education.

Healthcare LMS Vendors That Provide More Than Just Software

EthosCE

In this post, we’ll help you identify healthcare LMS vendors offering you more than just software. Know What Type of Vendor will be the Right Partner Before you Begin Your Search for a New Platform. From data management to task automation to curriculum development support, your LMS should treat your organization like a partner enterprise, not a one-time customer. So what does your organization really need from an LMS vendor?

Y R Some Vendors confused about e-learning?

eLearning 24-7

Are there vendors in the e-learning space who lack basic understanding around e-learning? Lastly, if the vendors, organizations and firms whose whole background, expertise and existence is tied to e-learning and they themselves are not fully understanding it, does this bode well for the industry as a whole? (I’ll So, if you stripe it all the way, that LMS you are selling to customers is under “e-learning”, it is not a separate entity away from e-learning.

8 Tips To Collect Customer Feedback And Improve Your LMS Marketing Strategy

Dan Keckan

Are customers satisfied with your LMS product? In this article, I’ll share 8 tips to gather customer feedback and improve your LMS marketing strategy. eLearning Market eLearning Marketing LMS Customer Experience LMS VendorsDo they remain loyal to your brand and increase your word-of-mouth referrals? This post was first published on eLearning Industry.

Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. As Forrester Research confirms, reliable customer intelligence creates value in multiple ways. These goals have fueled widespread popularity of systems that provide customer insights , marketing automation and sales enablement. How Well Do Your Customers Know You ?

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. And if you share my enthusiasm for customer education, you’ll want to listen to every word of advice from today’s guest, Bill Cushard , General Manager of Learndot by ServiceRocket. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. Are they buying more product?

Building a distribution model for Valvoline’s product training

Rustici Software

Organizations actually face this problem every day with their product training content. They are investing time, money, and resources towards developing training for their products and, with everything that goes into a product—the R&D, production, distribution, and marketing, just to name a few—the last thing they want is employees and consumers alike to be misinformed or inadequately trained. Content Controller CustomersI like building stuff.

Product Review: Totara

eLearning 24-7

Vendors in this space include Docebo, eFront, Litmos and of course Totara. Graphical progress bar – basically less text or funky icons that only the vendor knows what is – example, a recall one vendor using a floppy disk to represent an online course. Blog – This was on the trial and for a nice product like this – it should be removed for the trial. Remember when I said that some times vendors put funky icons to represent items?

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Whether you offer it for free as a benefit for them purchasing your product/service/membership, and so forth, or you charge them, attracting, attaining and growing the base is crucial. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. But today, I want to focus specifically on why product training matters and how to deliver stellar training across the extended enterprise. KEY TAKEAWAYS: Product training can be a source of strategic advantage. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience.

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Product Review: Litmos LMS

eLearning 24-7

Segment as a whole is growing in terms of vendors. LMSs Segment Breakout (By the percentage of total number of vendors in each segment). Vendor: Litmos. Can create custom themes within the system, all the way down to the color of the mouse click “hover&#. It should be noted that “custom themes/branding&# is not available in their “Starter&# package. So what makes a Lite LMS different from a Standard LMS?

Product Review: BlueVolt

eLearning 24-7

Ability to offer ads for products or ads to specific sections for folks to visit – for each child (sub-portal) - yes – every child can be skinned to look a different way then the parent. Ability to e-mail a group of people or an individual within the product – ideal for classroom, webinars or even admin to send specific notifications without having to sent it to everyone. While it offers some customizations, in general it typically lists.

8 Top Advantages of Custom eLearning

Infopro Learning

There’s no doubt about it, custom eLearning can cost a pretty penny. You’re paying for customized eLearning content that aligns with your brand image and gives corporate learners the personalized online training they require. Here are 8 of the most notable advantages of opting for custom over off-the-shelf eLearning for your organization. Allows For Full eLearning Customization. It may be less expensive than custom eLearning in the beginning.

How Training Keeps Your Customers Coming Back For More

Litmos

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. No company wants a high rate of churn — it means their sales department is working hard to acquire new customers while the hard-won customers of a year ago are leaving. Your company spent a lot of time and money to get your current customers.

2015 Talented Learning LMS Vendor Award Recipients

Talented Learning

Every LMS tried to be all things to all types of customers in all industries. A steady flurry of acquisitions disrupted customers’ lives but never the market as a whole. Innovation was stagnant and most vendor effort was invested in stealing customers from one another. LMS innovation was stifled yet again and innumerable customers became lost in the bureaucracy of behemoth software companies. The 2015 Talented Learning LMS Vendor Award Winners .

5 Critical Questions To Ask Potential LMS Vendors

KnowledgeAnywhere

There are the basic question of pricing and features that you will, of course, be asking potential vendors. However, there are some deeper questions that you should take the time to ask potential LMS vendors to help determine if they will be a good fit for a long term partnership with your business. Here is a list of 5 critical questions you and your team should ask when talking to LMS vendors. Extended Enterprise for training external stakeholders (customers or contractors).

Product Review: Saba Social

eLearning 24-7

Saba Social is a very solid product, that despite a few hiccups and “huh&# moments, achieves what it sets out to do, provide a user friendly social experience. Generally speaking, nothing innovative – there is so much potential there and it is wasted – I mean this can be a really awesome product, but they missed the boat. Would a customer want to share that information with another customer of yours? Would you want to provide any of that to customers?

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Custom eLearning Vs. Off-the-Shelf eLearning: Which is Best?

eLearningMind

Sure, custom eLearning is what we do at ELM Learning, but that doesn’t mean we don’t recognize the merits of other strategies. Off-the-shelf modules definitely have a time and place, and custom eLearning programs might not be the right fit for every topic. Custom eLearning.

How to Get What You Want from Vendors

CLO Magazine

Should technology malfunction or no longer serve its purpose, it would be seamlessly replaced with the help of an honest, easy-to-work-with vendor. CLOs and learning leaders who have strong relationships with learning technology vendors know, when substantial learning technology investments are at the center of the conversation, honest and thorough discussions are vital. AnnMarie Kuzel : How far in advance should the CLO start communicating with the vendor?

Is Your RFP Response On Point? Tips for Learning Systems Vendors

Talented Learning

You know your product is a contender and you deserve a shot at closing the deal. Your answers seem like boilerplate product copy.” But vendors have more control over RFP outcomes than you may think. Sounds obvious – but you’d be surprised how many vendors ignore requested input. As a vendor, you can demonstrate leadership by seeking clarification. LMS buyers don’t evaluate software vendors on product features and functionality, alone.

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Questions to Ask Ur Prospective LMS Vendor

eLearning 24-7

While their are excellent products out there for event management, such as Cvent, if would save you some $$$ to find a system that offers these capabilities built-in. Vendors who have partnerships with WebEx or whomever they use, typically require you to purchase a license, which is separate from the system. Many will offer or have the ability to purchase the license for you, rather than you having to go to the vendor themselves and purchase it.