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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

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Free learning & development webinars for February 2024

Limestone Learning

This proven playbook for expanding your analytics programs to measure sales behaviours and leading indicators alongside sales results enables leaders to showcase the true impact of their training initiatives. But keeping quality and customer satisfaction high requires effective training. Tuesday, February 6, 2024, 8 a.m.–9

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Your Organization Needs Better Diversity and Inclusion Training Now

KnowledgeCity

It has always been important to have strong Diversity and Inclusion training programs in any organization, but now the eyes of our customers and shareholders are taking a more critical look at how we respond to movements such as Black Lives Matter and how our organizations are taking actions to be anti-racist.

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Your Organization Needs Better Diversity and Inclusion Training Now

KnowledgeCity

Introduction What is a Diversity and Inclusion Training Program? There are many methods for providing top-notch Diversity and Inclusion training, but the most effective programs have key characteristics that have proven results. What is a Diversity and Inclusion Training Program? Introduction.

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Adding Social Learning to Your Existing Training Strategy

CourseArc

Imagine for a moment that your organization has invested the necessary time and funds into creating the most cutting-edge training program possible. Working with other learners adds another layer of learning, practice, and retention. So, what can instructional designers do to add social learning to their training courses?

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Free learning & development webinars for October 2021

Limestone Learning

Join Grace Tacot, Strategic Customer Success Manager at LearnUpon, as she shares how to create the best course content with materials you already have. Gwen has over twenty years of experience in training and development, customer service supervision and quality assurance initiatives. Wednesday, October 6, 2021, 9 a.m.–10

Free 136
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How to revamp your sexual harassment training for the hybrid workplace

TalentLMS

Training looks a little different for hybrid work teams. Easy to set up, easy to use, easy to customize. People who work remotely may be unsure about how to handle unwanted behavior or comments. Tips for building a successful sexual harassment program. Adjust the delivery methods. Do address gray areas.