eLEARNING DEVELOPMENT: Dude, Watch Your Aspect. Ratio!

The Logical Blog by IconLogic

For that reason, I think the eLearning canvas should be set up to use a 16:9 aspect ratio as opposed to 4:3.   The aspect ratio of an eLearning canvas designed to be viewed on its side, or in landscape mode, is the ratio of its longer side to its shorter side.

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Why eLearning Development Ratios Can be Hazardous to Your Career.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Why eLearning Development Ratios Can be Hazardous to Your Career by Jon on November 15, 2010 in budgeting , eLearning Brandon Hall , in partnership with Chapman Alliance , recently published the results of its latest survey about eLearning development ratios.

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Why eLearning Development Ratios Can be Hazardous to Your Career

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Why eLearning Development Ratios Can be Hazardous to Your Career by Jon on November 15, 2010 in budgeting , eLearning Brandon Hall , in partnership with Chapman Alliance , recently published the results of its latest survey about eLearning development ratios.

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Customer Excellence Pledge

eLearning 24-7

Other learning system vendors will note again privately that they landed X number of customers from the Y vendor, all due to support issues. What is the Customer Excellence Pledge? What are those statements that a vendor has to adhere to, in the Customer Excellence Pledge?

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Are you thinking about starting a customer education program? Perhaps you want to support broader customer success or marketing strategies. These are all valid reasons to offer standardized customer education.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The premise is simple: To develop valuable relationships , organizations must involve customers in personalized experiences that are meaningful, genuine and useful. The Engagement Economy demands a different mindset – one that is intensely focused on creating customer value. 2) Customer Stickiness. 1) CUSTOMER CHURN.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Wage per sale ratio: How cost-effective is your overhead? You can find out by calculating your wage per sale ratio, or annual sales divided by total employees.

Custom eLearning Development: How Long Does it Take?

Upside Learning

Bryan Chapman at the Chapman Alliance has set out to collect the latest data on how long it takes to develop custom e-learning at various levels. His previous data – from his March 2007 post – on this gives us the following ratios for different type of learning: 34:1 Instructor-Led Training (ILT), including design, lesson plans, handouts, PowerPoint slides, etc. Tags: eLearning eLearning Development Custom eLearning ILT Instructional Design

8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers.

Getting More Customer Conversion Through Digital Marketing Training

Knowledge Synonyms

Getting More Customer Conversion Through Digital Marketing Training. Customer Size: 37000+ Employees. Customers were visiting the website for exploring the property tours, packages, and other details but the website hit-to-customer conversion ratio was continuously falling.

8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers.

4 Tips to Consider while Choosing eLearning Vendors

G-Cube

Experiencing custom eLearning solutions for a wide variety of clients indicates the strength of expertise and adeptness in navigating technology and its applications. 2- Cost to Quality Ratio. While choosing the right vendor, you must take the cost to quality ratio into consideration.

Non-Responsive or Responsive When It Comes To Video

Adobe Captivate

I’m about to build a custom theme and some sample slides for a client and I want it to be really flexible. Discussion aspect ratio fluid box non-responsive Responsive videoI know they are going to be using lots of embedded videos. Here is the question. With video in mind, should I create a non-responsive or responsive theme?

Use PowerPoint to Create Custom Videos

Rapid eLearning

In fact, I regularly use PowerPoint to create the graphics and custom assets for my e-learning courses. Custom graphics : Here’s an example where I used PowerPoint to create the graphics for my Rise flash card interaction. Customize slide size. A circle has a 1:1 aspect ratio. Change the custom slide size to 1:1 (something like 10″ wide and 10″ high). But inside the rectangle will be the custom-shaped video.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base. When I joined the Dashe & Thomson team a little more than a month ago, I knew my success would hinge greatly on my ability to understand our customers and their needs.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training. Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt?

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Evaluating Training – Capturing the Benefits Aspect of ROI

Obsidian Learning

Return on investment (ROI) is a quantification of the relation between the benefits of a program and its costs [benefit-cost ratio (BCR)]. Included in first level are: Customer (trainee) satisfaction – their opinion – what did they like, what did they learn, was anything missing, Likert rating scale feedback. Reduced customer complaints and returns. New post Evaluating Training – Capturing the Benefits Aspect of ROI on Obsidian Learning.

5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base. When I joined the Dashe & Thomson team a little more than a month ago, I knew my success would hinge greatly on my ability to understand our customers and their needs.

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Dealership Employees Need Training on KPIs to Achieve Overall Business Goals

G-Cube

increase in customer retention, and tremendous increase in “Good Value for Cost of Service” scores. They achieved this through customer engagement training rolled out for their frontline staff at all dealerships. A crash course on buyer personas and psyche can also help the sales team in improving their sales to conversion ratios, since automobile purchases almost always have an emotional motivation for buyers.

2-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

After taking this course, all CSRs will know the process of escalating a customer call to their manager. Why should CSRs know the process of escalating a customer call to their manager? So that we know our customers are happy. Why should our customers be happy? Increase satisfaction ratings from 67% in 2018 to 90% in 2019, by maintaining an escalation ratio of 40% of all calls (+/- 2%), with at least 95% of escalated calls meeting escalation criteria.

4-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

THE BUSINESS GOAL WE CRAFTED: Increase satisfaction ratings from 67% in 2018 to 90% in 2019, by maintaining an escalation ratio of 40% of all calls (+/- 2%), with at least 95% of escalated calls meeting escalation criteria. In this activity, learners must take notes while listening to a recorded customer call. The ratio of activities to actions can be one-to-one, one-to-many, or many-to-one. PART 4 of 4: Create Learning Activities That Work. Recap.

3-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

THE BUSINESS GOAL WE CRAFTED: Increase satisfaction ratings from 67% in 2016 to 90% in 2018, by maintaining an escalation ratio of 40% of all calls (+/- 2%), with at least 95% of escalated calls meeting escalation criteria. Wait staff will increase wine spending per customer by 20% in 2016 vs 2015. Wait staff should be able to: Ask presumptive questions to encourage customers to order wine (e.g., PART 3 of 4: What Do You Want Learners to DO? Recap.

8 Visual Design Mistakes to Avoid When Developing eLearning

Tim Slade

An image gets distorted when the image is resized in such a way that it affects the aspect ratio of the image (i.e., Most design programs, including PowerPoint and Articulate Storyline, will maintain the aspect ratio of an image when resized from the corner. With other programs, you can avoid this by holding the Shift key when resizing the image, which usually locks the aspect ratio. #2:

How To Enhance Virtual Learning With The Help Of Social Learning

Tesseract Learning

Research studies also indicate that social learning methods deliver a better ROI (almost 75:1 ratio) when compared to traditional classroom training. Blog Custom elearning Remote Work

How to create custom social media graphics in PowerPoint

BrightCarbon

Online platforms constantly demand new, eye-catching content to keep your products or services at the forefront of your customers’ attention. Lots of features, including branding options (like custom color palettes), are often only available with premium membership. 1 ratio).

Tips When Using Articulate Storyline 360 Templates

B Online Learning

Many of the templates have instructions for using the template as the placeholder text like this one: Here’s five tips when using slide templates in a project: The layouts work best if your slide size has an aspect ratio of either 4:3 or 16:9. If you’re using a custom aspect ratio, you may need to adjust the slide objects especially if the template uses a background image. This post is adapted from a webinar, register here to view the recording.

Data and Dashboards and Decisions – Oh My!

Talented Learning

And we expect no less from more sophisticated systems that drive marketing automation and customer relationship management. This signal-to-noise (SNR) concept is a ratio used in science and engineering to measure the strength of a relevant signal to irrelevant background noise. Why Does Signal-to-Noise Ratio Matter? And when we apply this signal-to-noise ratio idea to marketing dashboards, they become more useful.

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8 Innovative Virtual Learning Design Tips To Engage Your Remote Teams

Obsidian Learning

The ratio of colors that should be used for any given composition is 60:30:10. You can play around with the ratios a little and maybe add another accent color in, making your ratio more along the lines of 60:30:5:5. Virtual Learning Virtual Classroom Blended Learning Custom eLearning Learning Science Learning StrategyVirtual learning is an essential component in the learning and development toolkit, and it is widely used for training and educational purposes.

Fueling Growth in a Market on the Move

TechSmith Camtasia

Be it a satisfied client or a sign in a neighbor’s yard, customers tend to look for reviews from others before hiring a contractor. Now, more than ever, customers are looking to the Internet to find these referrals. Contractors need to have an online presence to differentiate their work and be noticed by customers. People in this industry are not sitting at their desks all day — they are out in the field, consulting with customers and on worksites,” said Brian.

Lesson I: Making your own Custom Articulate Player | LearnNuggets

NuggetHead

Skip to content Follow: RSS Twitter LearnNuggets Nuggets of Learning Stuff Home About Resources Tags articulate , eLearning , tutorial Lesson I: Making your own Custom Articulate Player by Kevin on May 20th, 2010 To kick things off, a note on the words: “Player” and “Skin”. The “Player” is all the mechanics, coding, and interactivity you develop, whereas the “Skin” is your custom graphic overlay. Hence, the main tool for building a Custom Community Player is Flash.

Cake Boxes are an Effective Strategy to take Over the Market

Learnloft

If you are in a confectionery business, you might’ve seen more flow of customers at one bakery than others. What special a customer finds there than you? Now a day a customer is looking for more than the mere internal beauty of a cake.

Automotive Industry Update: Learning Management Systems Should Be Industry Focused

G-Cube

Diverse and non-homogenous skills and education of the work force Unrelated departmental goals at first glance Skewed trainer to dealership ratio Lack of structured training before shop floor exposure Unavailability of logical linking of training and performance. Almost every role, whether customer facing or not, has an impact on the brand and reputation of a dealership, which ultimately impacts the annual sales trends.

Developing Core Competencies of Your Extended Workforce

G-Cube

Using LMS content that covers these points, and trains them on the softer KPIs of customer experience, transparency, and empathy will improve business goals like customer retention, repeat customers, customer loyalty, etc. Their performance is directly related to their ability to convince a customer to finally make the purchase. There are many other roles within an extended workforce that are critical but not customer facing.

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70/20/10: The road to greater knowledge retention?

Docebo

And while the actual mix is up for debate, the ratio tends to vary depending on the nature of the organization. This ratio plainly illustrates a pretty even split between formal training and on-the-job activity, suggesting that the relationship is (or should be) closer than we may have previously assumed.

Advanced PowerPoint grids and guides

BrightCarbon

Based on the golden ratio , the golden spiral can be found in some of the most famous artworks in the world. Famed polymath Leonardo da Vinci incorporated the mathematics of this ratio into his paintings. Professor of mechanical engineering Adrian Bejan argued that our brains find objects that fit the golden ratio beautiful because our eyes can interpret them faster. Setting up a custom PowerPoint grid. Setting up a custom grid is really easy with the YouTools plug in.

Newbies: More PowerPoint Hacks for Your Cp Project: Using PowerPoint Template Backgrounds in Your Captivate Master Slides

Adobe Captivate

I had to make some adjustments, while maintaining the aspect ratio to get fit the image exactly into 1024X627. There are lots of great tutorials about custom themes. Adobe Captivate Blog Tips and Tricks Background Images blog Custom Themes Master Slides MS PowerPointI like using the PowerPoint backgrounds in my Cp projects. I don’t need the PowerPoint master slides, just the background image.

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8 Lessons Learned for Converting In-Person Training to Virtual Training

The Learning Dispatch

For example, if you have a 30-minute training course that 100 customer service agents traditionally had to take in a classroom session, you can now leverage an elearning platform to stagger delivering training.