Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Get Everyone Involved.

Consulting 416

Consulting Custom Organization Tips 416

TOPYX LMS

APRIL 14, 2020

Companies have a chance to drive sales and offset the recession caused by the pandemic by implementing specific sales and customer service training tips. Now more than ever, businesses must take action to mitigate and prevent financial damage by evaluating and shifting business tactics and strategy.

Customer Service 204

Customer Service Sales Services Tips 204

TOPYX LMS

NOVEMBER 11, 2020

As the COVID-19 crisis continues to play out, companies must take necessary steps to retain their customers and preserve their bottom line. By both measures, the extreme uncertainty accompanying the public health and economic damage created by the COVID-19 pandemic is unprecedented in modern memory.”

Custom 242

Custom LMS Services Sales 242

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Product Productivity Support 211

eLearningMind

DECEMBER 28, 2022

The reasons for doing this boil down mostly to efficacy and what is ultimately going to work for clients who increasingly need ELM to deliver full-service elearning offerings. Case in point: An ELM client needed us to create scenarios to teach their sales associates how to respond and recommend products to customers on the sales floor.

Instructional Design 114

Instructional Design Collaboration Instruction Instructional 114

Infopro Learning

NOVEMBER 7, 2017

Has your sales staff mastered the fine art of negotiation? In this article, I’ll share 8 tips to help your sales employees seal the deal and improve customer satisfaction. How To Facilitate Negotiation Skills in Sales Online Training. Here are 8 top tips to help you facilitate negotiation skills in sales training.

Sales 249

Sales Skills Tips Simulations 249

Infopro Learning

DECEMBER 26, 2023

The heart of any business is found in its sales. Sales should be dynamic, meaning demand adjustments must be made to accommodate market shifts and evolving customer requirements. However, there’s often a missing link in these training programs: continuity and reinforcement provided by the sales leadership.

Sales 221

Sales Portfolio Module Metrics 221

Infopro Learning

OCTOBER 23, 2023

Sales, often referred to as the lifeblood of any business, stands as a pivotal element in driving growth, revenue, and overall success. These theories provide a foundation, a blueprint, for navigating the intricate sales landscape. These theories provide a foundation, a blueprint, for navigating the intricate sales landscape.

Theory 251

Theory Sales Strategy Trust 251

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Product Productivity 410

Infopro Learning

JUNE 25, 2021

Businesses have developed new offerings to meet the evolving needs of customers. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

Product 419

Product Productivity Learner Develop 419

Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. When managers prepare for sales training, they often neglect to keep an eye on how well they manage sales behaviors and outcomes.?Effective Sales Training & Enablement Accelerates Results ?with?

Behavior 221

Behavior Sales Metrics Oracle 221

Infopro Learning

OCTOBER 18, 2023

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Core Responsibilities Customer success means more than just making sales.

Behavior 221

Behavior Metrics Teams Custom 221

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. The process begins with in-depth planning. Step 1: Planning.

Knowledge 380

Knowledge Product Productivity Blended Learning 380

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410

Knowledge Product Productivity Program 410

Infopro Learning

JANUARY 10, 2024

The answer often lies in the effectiveness of their sales teams, and at the heart of this success is a powerful element: sales training. As we enter 2024, the world of sales is evolving rapidly, and staying ahead of the game demands more than a stellar product or service. The sales process has grown more intricate.

Sales 221

Sales Virtual Classroom Diversity Training Performance Support 221

Infopro Learning

OCTOBER 18, 2018

After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. Download the case study to learn: How a leading global media company increased sales by 7% through product training. ” – Customer Testimonial.

Case Study 211

Case Study Sales Product Productivity 211

Infopro Learning

DECEMBER 28, 2023

Embracing the concept of sales and fostering a genuine appreciation for salespeople is key to empowering sales success. This sets sales training projects apart from other programs in Learning & Development (L&D). ” This statistic underscores the undeniable significance of a strong sales training program.

Sales 221

Sales Program Effectiveness Diversity Training 221

LearnDash

OCTOBER 3, 2019

The single-most important thing you can do is cultivate an email list of current and prospective customers for your online courses. What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today. Cons: Expensive subscription service.

Services 42

Services Market Templates Newsletter 42

Limestone Learning

FEBRUARY 1, 2023

PT: Fast Start Sales Strategy: Five Focus Areas for Sales Leaders Sales strategy isn’t something that sales leaders can set and forget. It takes a decisive start and continual focus to achieve sales growth objectives. There are plenty on offer this month. Wednesday, February 1, 2023, 11 a.m.–12

Virtual Classroom 113

Virtual Classroom Free Authoring Tools Diversity Training 113

Infopro Learning

OCTOBER 20, 2021

Some of its benefits include: Anytime Availability: A dedicated LMS administrator can provide 24/7 service support and resources, thus reducing the worries about staff turnover. Higher Adoption: Your outsourced training partner can ensure a seamless customer service experience, resulting in higher adoption levels of LMS.

Outsource 448

Outsource LMS Website Learning Management System 448

Infopro Learning

FEBRUARY 19, 2019

Here, we’ll discuss the evolution of employee development and how managed learning services can keep your L&D engine at top speed as your organization grows. Enter Managed Learning Services. Why Use Managed Learning Services to outsource L&D? The Evolution of L&D.

Services 280

Services Diversity Training Outsource Organization 280

Infopro Learning

JULY 18, 2017

An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., so we have decided to only focus on one item in this article: sales training. Customers are coming to the table much later in the traditional sales cycle and they are arriving armed with more data than before.

Knowledge 340

Knowledge Product Productivity Blended Learning 340

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Product Productivity Games 305

Infopro Learning

DECEMBER 22, 2021

Accordingly, they can leverage customized banking training to master those skills before any major problem presents itself. For example, you can train ops employees with customer service representatives or the marketing team. In this scenario, the ops team is set up to become more engaging and influential communicators.

Program 419

Program Train Training Learning Objects 419

Docebo

FEBRUARY 2, 2023

Customer education refers to the process of providing information, resources, and training to customers to help them realize the full value of your products or services. Educational content can be designed to both acquire and onboard new customers and to engage and retain existing ones. You’re absolutely right.

Custom 213

Custom Education Docebo Business 213

Infopro Learning

JULY 6, 2017

They need to be able to advise and guide the sales team on how to improve sales conversion, counsel the customer service team on how to acquire listening skills when dealing with irate customers, or empower the technology team to quickly deal with security breaches.

CLO 420

CLO Performance Kirkpatrick Guide 420

Infopro Learning

OCTOBER 27, 2020

Many industry leading organizations have found that developing custom eLearning solutions has been an effective training method and can help overcome these all to common training challenges. One essential component of online learning that is often forgotten in the custom eLearning development process is to integrate social elements.

Custom eLearning Development 419

Custom eLearning Development Personal Learning Diversity Training Blended Learning 419

LearnDash

JUNE 4, 2019

Your course is complete, your website is up, and now there’s only one thing left to do—reel in customers for your amazing course. But that’s easier said than done… how do you share your value proposition and develop a sales page that motivates people to invest into your course? Start with your strongest benefit.

Sales 230

Sales Course Benefits Classes 230

Ontuitive

JANUARY 9, 2023

An organization can help by having a solid sales enablement strategy. An essential part of sales enablement is ensuring that employees can quickly and easily leverage important sales content. Too often, sales reps lose valuable time sifting through a mountain of files or trying to remember how to run a complex report.

Adoption 197

Adoption Adopt Sales Digital 197

Learning Pool

APRIL 23, 2024

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. Global SVP, Customer Success, Kate Yulis said, “At Learning Pool, we’re committed to providing a world-class customer experience.

Customer Service 108

Customer Service Sales Services Custom 108

Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. According to a recent study, 86% of buyers are willing to pay more for great customer experience. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. Experiential Learning. Simulations.

Product 280

Product Productivity Knowledge Simulations 280

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Forgetting to ask customers if they found everything results in lost sales and less satisfied customers. You need specifics and examples.

Behavior 491

Behavior Analysis Simulations Photo 491

Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 190

Custom Education Authoring Tools Miro 190

Upside Learning

NOVEMBER 19, 2024

Customization: Modules tailored to specific skills ranging from technical prowess to customer interaction. Such benefits make eLearning an essential part of preparing teams to face complex systems and fast-moving technologies as well as the growing demand for better service.

Custom eLearning Development 147

Custom eLearning Development Cyber Security Training Compliance Training Solution 147

Infopro Learning

APRIL 6, 2020

The way that organizations drive customer experience, L&D team should drive employee experience ecosystems. Is the training program improving sales, customer service or the net promoter score? What would be a differentiating value that organizations are looking for?” Or is it reducing the time to proficiency?

Global 369

Global ROI Metrics Simulations 369

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. Organizations can use the data collected through performance reviews, a nine-box matrix, and employee/customer feedback to narrow down which business goals need more focus. Define The Parameters For Goals. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352