9 of Your Customer Service Training Questions, Answered


Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

The complete guide to effective customer service training


All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

LIVE BLOG - Craig Weiss 'eLearning 2020' Seminar

Unicorn Training

Live updates throughout the day from Craig Weiss' 'eLearning 2020' Seminar at The Kia Oval. Tin Can - most customers don't know what it is. All self-service now - Articulate v successful as have 'eLearning Heroes' so can go through and figure out by posting questions so have tutorials etc. Flash/HTML5 - customers moving away from Flash as want future proofing and HTML5 is providing an interim if not actually the final answer.

Is eLearning the answer for customer training?


That’s all good and well, but what if I told you that you should also train your customers. Well, in this post, we’ll be focused on how a company can use eLearning to train their customers, and evaluate its benefits compared to traditional training. But wait… Training customers?

50 Ways to Lever Learning

The Performance Improvement Blog

Instructor-facilitated seminar – meeting convened by an instructor; learners discuss a topic relevant to their work and chosen by instructor. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback.

News: SkillServe Is World's Top LMS for Financial Services Again - Report

Unicorn Training

Unicorn Training’s SkillsServe learning and performance platform has been ranked as the World’s top LMS for financial services for the second year running.The news was revealed on Twitter today (Wednesday 27 January) by leading global eLearning analyst and consultant, Craig Weiss, ahead of the scheduled release of his prestigious, annual Top 50 LMSs Report 2016 next week (due 4 February).SkillsServe

Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take

Dashe & Thomson

Ralph Waldo Emerson Last week I attended Jeffrey Gitomer’s sales seminar here in Minneapolis. I had never heard Jeffrey speak before, but after reading a couple of his books, I had fairly high expectations going into the seminar.

Camtasia, Cammpus Help Companies Build Branded Universities

TechSmith Camtasia

Teaching online using Camtasia Studio took some trial and error, but it became such a critical part of the company’s success that in 2011 they launched Cammpus , a professional education service for any industry. Customer Stories Camtasia for Mac Camtasia Studio Customer Story

Cammy Beans Learning Visions: Adobe/Bersin Overview of the eLearning Industry

Learning Visions

Tuesday, May 22, 2007 Adobe/Bersin Overview of the eLearning Industry I listened in this afternoon to the Adobe seminar: Overview of the eLearning Industry. Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Cammy Beans Learning Visions Musings on eLearning, instructional design and other training stuff.

Web Conferencing: Voices from the Underground

eLearning 24-7

Let’s see, I have a training seminar that needs to be presented to my five sites across the nation on Wednesday. Three of the sites will be able to attend, but one site who has 39 employees will only have 50% of them viewing from their cubicles, and the other site has only overnight staff, so I have to figure out how I can have them view the seminar… This is learning in 2010.

Voice 40

2018 eLearning AWARD for LMS presented to WBT Systems Ltd. and Miele & Cie. KG by eLearning Journal

WBT Systems

Miele has been an independent family-owned company since its establishment in 1899 and is equally committed to its owners, employees, customers, suppliers, the environment and society. Presentation of 2018 eLearning AWARD for LMS. Michael Ohligs (Miele & Cie.

13 Call Center Conferences That Will Captivate You in 2019–2020


Omnichannel support, AI, end-to-end customer experience, and other trends are changing the customer support and outbound sales landscape every day. Customer Contact East. While much of the conference is focused on customer experience, you’ll also find service-focused sessions.

How to Deliver the In-Person Learning Experience Online


Live streaming in-person seminars and conferences may seem daunting at first, but Jessica helped uncover the key levers toward driving success: The Right Virtual Experience – A sk yourself what makes your in-person experience unique and engaging? Play recorded or live vendor demos; allow them to sponsor online sessions, including a customized interface with their branding; or even set up breakout chat sessions where online attendees can connect with vendors directly.

Leading High Performance Teams

Your Training Edge

For example, simply providing customer service is not a high performance attribute. But providing 100% customer satisfaction in every customer interaction is a high performance standard, especially when that standard is measured and is part of accountability.

Teams 158

Leading High Performance Teams

Your Training Edge

For example, simply providing customer service is not a high performance attribute. But providing 100% customer satisfaction in every customer interaction is a high performance standard, especially when that standard is measured and is part of accountability.

Teams 141

Leading High Performance Teams

Your Training Edge

For example, simply providing customer service is not a high performance attribute. But providing 100% customer satisfaction in every customer interaction is a high performance standard, especially when that standard is measured and is part of accountability.

Teams 151

Leading High Performance Teams

Your Training Edge

For example, simply providing customer service is not a high performance attribute. But providing 100% customer satisfaction in every customer interaction is a HP standard, especially when that standard is measured and is part of accountability.

Teams 141

Social Learning on a shoestring

Saffron Interactive

Carroll, a Canadian musician, had his guitar damaged by United and although this was upsetting, the customer service he received in the following nine months drove him to distraction – United just refused to accept any liability. Social Learning on a shoestring. Hanif Sazen.

5 Examples on How to Use Explainer Videos in Marketing


A series of videos on your website to guide potential customers to purchase is essential because today’s customers go through more than half of the buying process on their own.

Engaging Participants 1: Keys to Engagement

Your Training Edge

For example, if customer service training dives into a technical or “behind the scenes” explanation of a product or service, it’s easier for them to tune out the knowledge.

Learning Like a Child

Training Industry

have never bought a book on sales) or attended a seminar on sales that was at least half a day long. Imagine being able to take these straightforward qualities and temper them a bit for an adult who can think before they react, slow down and really care about the other person or the customer! The premier salespeople really do care about the customer. Go to at least one sales training seminar per year through your local chamber of commerce or professional association.

Sales 50

What Is The Business Value of Online Learning?


For some organizations, outsourcing training to a community college or special seminar course may be the best option. Lower customer service complains? Can you evaluate customer satisfaction after a service call? How valuable is online training for businesses, and how can they calculate ROI? You’ve heard a lot about online learning, but how do you know it’s the best solution for your organization?

Why Your Organization Needs a Learning Culture

The Performance Improvement Blog

A learning culture is a culture of inquiry; an environment in which employees feel safe challenging the status quo and taking risks to enhance the quality of what they do for customers, themselves, and other stakeholders.

10 Reasons To Train Staff In Employee Relations


Customize it for instructor-based courses, virtual classes, certification or assessment seminars; the platform provides everything from basic skill building exercises to digital completion certificates.

Growing Your Business With Online Programs

Petra Mayer

Yet, simply growth for the purpose of growth is not very satisfying, particularly not for Service Professionals. Many Service Professionals target more revenue, engaging with our ideal clients leading to a more satisfying business and a great life-style.

Are Companies Ready to Train Liberal Arts Grads?

The Performance Improvement Blog

He suggests that corporate training programs can effectively develop skill sets such as “…six-sigma analysis, supply-chain procedures, customer service, inventory control, quality assurance and Internet marketing.” According to Robert W.

Top 5 Reasons Why Employees Leave Their Jobs Despite the Good Pay

Your Training Edge

Take for instance the case of a Customer Service Associate who is flourishing in her role. However, what the management failed to realize is the fact that this person is not comfortable to take on this role and is keener on bagging the Customer Associate Trainer post.

Job 141

Double Your eLearning Return on Investment

eLearning Architect

My seminar was called ‘How to Double your eLearning Return on Investment’ - and following a lively seminar with lots of questions, I wanted to share some highlights. Improved customer service scores? Increased number of accredited staff/customers?

Why is Training Important?

Your Training Edge

I went to a few seminars, read a couple of books and passed the test. The fact is that sales and marketing, customer service and mortgage lending are not natural acts; they are learned skills that will not improve just because you are an intelligent person.

5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

Individuals with disabilities, who are members of the public seeking information or services from a Federal agency, to have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities.

Web 247

8 Ways to Flip the Classroom for Your Online Course


Imagine customer service or sales training. A learners might conceptually understand how to respond to an irate customer, but the scenario will feel more real when confronted by an angry classmate. It’s not hard to imagine the same principles applying to a chemistry course, a woodworking class, or an art seminar. Wondering how to use the flipped classroom effectively for your blended classroom?

eLearning On The Rise

Upside Learning

Leadership, Customer Service – getting most of the additional funds Leadership and Customer Service training are getting large amounts of additional funds.

Best of Elearning! 2015 Finalists Revealed


Given the high volume of votes and the number of nominated products, every one of these solution providers should be proud to be voted as best-in-class by their customers,” adds Catherine Upton, Group Publisher, Elearning! Web Seminar Series will host various solutions providers, customers and best practices in this monthly web seminar program. sessions, hear customer stories and share advice on learning architecture at ELC16 To learn more about The Best of Elearning!

Top 5 Things Associations can Learn from Corporate Training Departments

Association eLearning

With stronger educational components, we believe that associations can become the learning centers of the future, providing a vibrant learning community for industry, while augmenting traditional post-secondary educational offerings and better servicing the employees and industry alike.

How To Implement Spaced Learning Into Your Training Program


Anyone who’s ever attended an intensive training such as a day or weekend seminar will be able to appreciate a common problem with learning. This is especially helpful when it comes to anything involving human behavior such as sales and customer service training or compliance training.

How to Upgrade Your Workforce Skill Level in 5 Easy Steps

Your Training Edge

You can improve your products, invest in excellent marketing campaigns, grow your online visibility, and make sure that your customer service is outstanding, and so on. Create business books, seminars, and provide access to online resources on topics relevant to your business.

How to Offer CPE & Compliance Training Online


Most of the times, professionals are required to attend a series of seminars, complete a course, or carry out some field-specific work to get the CPE credits and be able to practice their profession. ducational courses or seminars (online and in-person). Training seminars or classroom material. In the UK: ASIC (Accreditation Service for International Schools, Colleges and Universities). Online courses offer the most economical and accessible option of learning.