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How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

A lot of the Social Media Mavens , however, are really ranting, not about the technology, but about the human dynamics related to social networking. The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding. These tools give us a way to connect with people faster and more easily than ever before.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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How to Build Better Customer Service in Retail

GoConqr

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

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The Key Components of an Effective Sales Training Program

Infopro Learning

The traditional more transactional sales methods from the past are adapting to accommodate the needs of a tech-savvy and well-informed customer base who requires a consultative partner. Moreover, success-driven decision-making should drive and inform the customization of your sales training programs.

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Social Networking with Roto-Rooter

Skilful Minds

You know social networking is going mainstream when service companies like Roto-Rooter start using it. As he handed me the receipt he also gave me a flyer that asked me to go to either Google, Yahoo, Citysearch, or superpages.com and write a review of the service.

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The Best External Training LMS

Paradiso

The user experience is the most successful component of a customer, partner, or member training learning management system in organizations and associations, both the front end for learners and the back end for whoever is administering the activities. External learning management system LMS is designed for customers and business partners.

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Superior Customer Service

Accord LMS

This might include Internet research, social networking and maybe a hammer! Most everyone hates contacting tech support with a passion. Personally, I will only do so after an hour or two of trying to resolve the issue myself. But let's face it, sometimes you simply have to buck up and call the "experts".