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Customer Competencies, Co-Creation, and Brand Communities

Skilful Minds

Word of mouth communities and networks using social software are increasingly spread over regional, national, and international borders, making them much more important to those who market branded products and services, online and off. empathy empathy with customers engagement Innovation.

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Reflections on Web 2.0 Expo

Clark Quinn

I also talked to Social Text, seeing if they supported user-generation of video (no). Also, I’d been pinged by the CEO of MangoSpring via the social software for the conference (which didn’t obviously give me a way of pinging back!?!?), so I stopped by the booth for their product, Engage.

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Want People to Learn? Get Them to Collaborate

Mindflash

collaboration, by definition, implies a technology solution, However, there are many ways in which learning professionals can increase collaboration in organizations, from implementing enterprise social software or things as simple as wheeling a white board into the break room. Enterprise 2.0 So, although the term enterprise 2.0

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Bright Corporate Outlook for Employee Development Doesn’t Mean You Need a Bigger Budget

Mindflash

For example, book club discussions or classes on how to be a leader or on customer service. Tap into social software apps. Need informal learning software? There are vendors selling very good software. Get your best sales person to teach a class on how they sell.

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Sales eLearning – 21 Great Resources

Tony Karrer

Data Driven - eLearning Technology , December 10, 2008 Will the retail sales training change behavior in ways that improve customer satisfaction? The Business Case for Social Learning. Their large sales team sells a diverse and complex set of products and services to multiple markets. Do you have a case study for me?

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What's on Your Social Wish List?

CLO Magazine

Use networks to create services and share collective intelligence. Imagine a senior executive in your company returns from Thanksgiving weekend having read white papers from IBM that say social business is the next step in the overall evolution of business. Social business is the flavor of the day in the C-suites of the Fortune 500.

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How to Stay on Top of Training Demand? Know the Alternatives

Mindflash

Organizations of all sizes are moving so fast, that as soon as we finish learning something new about products, customers, a change in the competitive landscape, or how to use a new software system, something new comes along to replace it. New learning is once again needed. Enterprise 2.0 : Enterprise 2.0 Enterprise 2.0