The Cost of Misinformation in Customer Service


Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. 53% of customers who ask a question on Twitter expect a response within one hour, regardless of when they tweeted. Weak customer relationships. They include: More spending per customer. Better customer retention.

My Twitter hero

E-Learning Provocateur

Soon after, I finally got around to reading 3 Examples of Stellar Social Media Customer Service. The article stated: One customer, Jennifer Hellum, sought customer service after the glass top on her Pottery Barn table shattered in the extreme Arizona heat last summer. Calling the customer service line and the store where she bought the table didn’t get her anywhere. I looked up ANZ Bank on Twitter, but I couldn’t find it.

Business applications of Twitter

E-Learning Provocateur

Earlier this week, I attended a Twitter Camp billed Twitter is not for dummies. I had the privilege of facilitating one of the breakout sessions, which focused on the business applications of Twitter. But of course, tweet scanning also falls into the Customer Service portfolio.

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. Be so amazing that your customers want to tell everyone about their experience.

How Better Customer Service Training Turns Angry Customers into Brand Ambassadors


Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.

Customer Training Pricing and Packaging: What’s the Best Strategy?

Talented Learning

If you follow my LMS trends updates , you know that customer training is where the action is. Here’s why: When you buy a product or service, the faster you learn how it helps you achieve your goals, the more successful your customer experience will be.

The Golden Age of Customer Feedback


Engaging customers from the beginning to the end of the product development cycle is critical for the acceptance of products, both with current and future clients. Not engaging customers results in a “failure-to-launch” scenario, which benefits nobody.

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10 Sales Engineering Experts You Should Be Following on Twitter


While you probably won’t meet too many high-profile sales engineers personally, the magic of Twitter enables you to connect with them on a day-to-day level. Follow his Twitter for useful sales articles and the occasional funny personal story.

Twitter as Social Learning: Seven Ways to Facilitate the Exchange.

Dashe & Thomson

Where Facebook and LinkedIn serve mainly as social dashboards for our personal and professional networks, respectively, I see Twitter as a customized information portal. Twitter gets a bad rap. Twitter is a marketer’s dream.

How Blockchain is Changing Legal Services

Your Training Edge

However, only few of the people are aware of the technology of block chain underlying, which has a huge potential to revolutionize the provision of legal services, regulatory enforcement and compliance. Block chain is expected to push the boundaries of conventional legal services.

20 hot resources for customer-facing social media

E-Learning Provocateur

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. Twitter. • @Steveology. • @wilsonellis. customer service marketing social media blogs books case studies customer-facing social media reports Twitter

My Twitter Weekly Links Digest for 2011-08-21

Jane Hart

RT @ TweetSmarter : # DidYouKnow # Twitter suggests using no more than 3 # Hashtags per Tweet: [link] r/t #. British Airways Tests iPads To Improve In-Flight Customer Service [link] via @ mashable #. Powered by Twitter Tools. Twitter twitter200+ websites to find out about anything and everythinng [link] #. My next webinar is Social Media & Its Impact on How We Learn in the Workplace Tues 23 Aug, 10 AM PST/1 PM EST/ 6 PM BST [link] #.

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Customer StoriesAt a glance.

My Twitter Weekly Links Digest for 2011-08-07

Jane Hart

"New Service From Harvard Aims to Replace Classroom Lectures" [link] (via @ frankcalberg , @ arossett & @ alc47 ) #. Google Plus and Twitter – how they work for me hand-in hand [link] by @ elsua #. lrnchat Q0) I learn so much everyday – in places like Twitter – too many things to mention #. RT @ billcush : Q4) "If I listened to my customers, I would have built a better horse." How many Twitter users started later than you did?

Twitter Tips for Your Business


If you’re just beginning with Twitter, it can be daunting trying to keep up with the 24/7 activity. These apps help you organize, schedule, and analyze your Twitter. It allows for multiple custom timelines to be viewed at once and you can manage multiple accounts all from the same page.

Custom Lectora Video Controls

Integrated Learnings

With Lectora, it’s possible to overcome these inconsistencies and create a custom set of basic video controls using only the button wizard and a few actions. Integrated Learning Services, Inc. You might also be interested in our page on Facebook or Twitter feed. By Joseph Suarez.

Each one teach one customer service

Jay Cross's Informal Learning

Mobilize your users to support one another via Twitter. Here’s a worthy idea. This instance is part of the latest upgrade to Firefox. The push button takes you to their Tweetstream. Informal Learning Working_smarter

Custom Branching Navigation with PowerPoint

Integrated Learnings

But, did you know it’s also possible to add your own custom navigation buttons onto a slide? Custom Show. Taking the idea one step further, it’s possible to combine these custom navigation buttons with the rapid eLearning tool-controlled branching. Normal. false. false. false.

How Twitter Changed the eLearning Community with Conversations

Corporate eLearning Strategies and Development

As I was thinking about it I began to remember other Twitter tools like the open source TwitterCamp we used at live events to display the twitter stream. In the beginning You can find out more about the start of twitter by just Googling it. Twitter launched in 2006.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

The applications everyone from Wired to the Wall Street Journal are talking about are altering the way we interact with each other, the way we purchase goods and services, and the way we learn. Your customers deserve to be considered seriously, so does your business.”

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Using Custom Progress Bars in Lectora

Integrated Learnings

The three types of Progress Bars in Lectora are Timer, Table of Contents, and Custom. Custom. Custom progress bars offer the widest range of possibilities and greater control, but require a deeper understanding of how Lectora’s progress bars operate. By Joseph Suarez.

The Learner, 70:20:10 and Customer Experience

Wonderful Brain

And not to hold you in suspense, I am advocating we begin to think of learners as customers and every aspect of the learning experience as a customer experience. In the customer experience (Cx), world companies look at their service by way of touchpoints.

Key points in keeping customers happy with online sales


However, selling online is tricky and one of the main drawbacks is there is no face-to-face contact to put your customers worries at bay. Email is a great channel as points and responses are in writing for the customer to refer back to and any communication barriers are easily overcome.

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5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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SaaS vs custom eLearning solution: How to Start an Online Tutoring Business?


Before you enter into the pipeline and manage the flow, you have to decide how to choose a tutoring business service, and look for its pros and cons. – SaaS-based Solutions – Custom based Solutions 2.1. What are you really good at?

5 Reasons to Put Your Customers “In the Know”


But, companies are also creatively using online training to put external groups “in the know”, particularly partners/resellers/vendors and customers. Meet your customers where they are increasingly congregating—in the cloud—and consider the following focus areas for educating your customers.

Turning the screws on Twitter

Learning with e's

Twitter has taken on a life of its own, in more ways than one. In January I wrote an innocuous looking post called Teaching with Twitter. Neil Witt , one of my colleagues here at the University of Plymouth warned yesterday in his blog that Twitter is in danger of being overhyped.

My First 10 Screenr Video Tips and how other Screencasters use the Service

mLearning Revolution

I’ve used it for making quick courses for coworkers and for instantly solving problems for customers. I’ve been using it for a ton of different uses from giving quick tips to fellow employees to quick documentation for our customers. Screenr , Screencasts , Twitter , Tips.

How to contact TechSmith on the Web – Twitter, Facebook, YouTube and More!

TechSmith Camtasia

Some people love Twitter and some people hate it, and the same is true with Facebook. Is Twitter your cup of tea? If you are a fan of Twitter, then we want you to know that we have fifteen specific handles (yes, 15!!) Are you social? We sure are!

Evolving From Service Provider to Course Creator to Software Entrepreneur with Sam Brodie from Offsprout Page Builder


Learn about the journey of evolving from service provider to course creator to software entrepreneur with Sam Brodie from Offsprout page builder in this episode of the LMScast podcast with Chris Badgett of LifterLMS. You’ve gone from services to courses to software.

Customer experience is the next battleground. Are you ready?


"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.". Customer service has always been a critical part of business. Companies are now expected to support customer service inquiries over Twitter, Facebook and live-chat, in addition to email and phone. What is your company''s customer service philosophy ?

50 Ways to Lever Learning

The Performance Improvement Blog

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Social media – using computer-mediated platforms for sharing information, such as Facebook, LinkedIn, Twitter, and blogs.

Smash your wall

E-Learning Provocateur

How often do we see things being done that ignore or even work against the interests of the customer? I’ve seen peers resist enterprise social media because they don’t like Twitter and Facebook. What really matters is what our customers want.

News: SkillServe Is World's Top LMS for Financial Services Again - Report

Unicorn Training

Unicorn Training’s SkillsServe learning and performance platform has been ranked as the World’s top LMS for financial services for the second year running.The news was revealed on Twitter today (Wednesday 27 January) by leading global eLearning analyst and consultant, Craig Weiss, ahead of the scheduled release of his prestigious, annual Top 50 LMSs Report 2016 next week (due 4 February).SkillsServe

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience.

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Getting The Most Out Of Your LMS

Upside Learning

It allows users to create their own workspace, provides a quick ability to post status updates, customize feeds, search and follow new individuals and a lot more. TWITTER INTEGRATION: Check if your LMS is capable of Twitter integration.

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