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Twitter as Social Learning: Seven Ways to Facilitate the Exchange.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Twitter as Social Learning: Seven Ways to Facilitate the Exchange of Information by Paul on March 14, 2011 in social learning Most of us in the adult learning industry have already found and incorporated Twitter into our everyday lives.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

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The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Weak customer relationships. Lost revenue. Negative brand sentiment.

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My Twitter hero

E-Learning Provocateur

Soon after, I finally got around to reading 3 Examples of Stellar Social Media Customer Service. The article stated: One customer, Jennifer Hellum, sought customer service after the glass top on her Pottery Barn table shattered in the extreme Arizona heat last summer. Is this what customer service has come to?

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How to Create a Twitter Quiz for Your Business

ProProfs

What makes platforms like Twitter a place where companies achieve great things for their business? Aside from interaction via comments, tweets, retweets, and likes, quizzes on different Twitter interaction ideas are a great way to boost engagement. Reasons for Creating Twitter Quiz. Interesting, right?

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How to build lasting relationships with customers

TalentLMS

In the past, maintaining a good relationship with customers was simple. Or, responding to reviews and concerns quickly and publicly on Twitter. But the importance of building relationships with customers is as strong today as ever. Why building your relationship with customers matters. Publishing your environmental goals.

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