Social Learning: How to Build Conversations into Your eLearning Courses

Mindflash

You can build social interactions into your eLearning courses by integrating Yammer with Mindflash. Yammer has been a long time Mindflash customer, and they use both Mindflash and Yammer in many of their training programs to create people-to-people interactions.

How to MOOC: Social Media in the Corporate Classroom, Part 2

Your Training Edge

ProBoards and ZetaBoards are free hosting services for publicly viewable forums. Nearly 80 percent of Fortune 500 companies already use Twitter, and having your employees Tweet can raise customer awareness and promote positive perceptions of your brand.

Practical Ways to Design Social Media Into Your Training Programs

Mindflash

Since spring of this year, I have designed several learning programs using Yammer with good results. In this post I’ll show you how I use Yammer in our training classes and how you can too. Why not put that lecture in Yammer. I do this in Yammer every chance I get.

The Power of Your Network | Social Learning Blog

Dashe & Thomson

When to Choose Self-Paced Learning Versus Live, On-Line Learning

Mindflash

An enterprise social network, like Yammer , can be used to host live discussions between facilitators and peers.

Want People to Learn? Get Them to Collaborate

Mindflash

Learning departments should reject their secluded offices for desks where the sales, customer service, or operations teams sit. Then write something on it, like What’s causing your customers pain, and how should it be fixed?

Business applications of Twitter

E-Learning Provocateur

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. What an opportunity to win new customers! The trick is to keep your tweets customer-centric instead.

Should You Replace Classroom with Online Training?

Mindflash

I know, listening to a lecture on your company’s new customer service process is not exactly a TED Talk. Instead of using valuable classroom time conducting lectures, create a (or a series of) self-paced online training courses that explain the new customer service process.

Expanding the Learning Ecosystem

ATD Learning Technologies

Conduent Learning Services. Next, they developed communities of learning within the Commons and Yammer to focus on change and other issues, and trained five cohorts of subject matter experts to manage these groups and engagements.

7 Ways to Get Learners to “Buy” Your Online Training…And Return to “Buy” More

Mindflash

Stores—brick-and-mortar or eCommerce sites—want customers to buy their products or services. Similarly, for online training, you want trainees—whether employees, partners, or customers—to buy (or buy into) your eLearning content. Effectively, to become loyal customers.

Digital learning as a ‘third place’: Lessons from the coffeeshop

Nomadic Learning

These institutions provided financial services necessary for the development of newly discovered technologies and the industries that emerged from them. By: James Bassendine. At its best, digital learning serves as a catalyst for the movement of knowledge, ideas, and practices across borders.

Expanding the Learning Ecosystem

ATD Learning Technologies

Conduent Learning Services. ” Gone was the old LMS, replaced with a learning ecosystem that consisted of three powerful environments: pathways (powered by Degreed) to build a habit of learning and social learning (powered by the Commons and Yammer), which enables people to collaborate and learn from one another on topics that are pathway driven.

How to MOOC: Social Media in the Corporate Classroom, Part 2

Your Training Edge

ProBoards and ZetaBoards are free hosting services for publicly viewable forums. Nearly 80 percent of Fortune 500 companies already use Twitter, and having your employees Tweet can raise customer awareness and promote positive perceptions of your brand.

Big Question - In the Year 2019

eLearning Cyclops

sales, customer service, leadership, etc.), Smartphones will also be the common medium for social learning, which we already are seeing via Twitter, Yammer and social media apps. The March Big Question from Learning Circuits is What will workplace learning look like in 10 years? Here are some of the things I see in 10 years: We will see much more informal learning and knowledge management.

How to Make Your Online Training “Go Viral”

Mindflash

Content marketing uses content for the purposes of attracting and retaining customers and online training uses content for the purposes of helping people to learn. In both disciplines, the content is valuable only if people (customers or learners) pay attention and buy or learn, respectively.

Challenging Trends: Data, Learning and the LRS

HT2 Labs

We’ve done this for many common platforms in our area already, including Skillsoft, Degreed and Yammer. ” Can you easily export data from the LRS to plug into Azure or AWL ML services, for example? “We offer a service to connect an AWS Kinesis stream to the Learning Record Store, allowing you to effectively firehose any other AWS service.

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BYOD vs. 1:1 Debate Creates Opportunities for the Device-Agnostic Designer

Mindflash

IT Simplicity: Fewer device variants to support, and greater negotiating power for corporate bulk discounts from equipment and service providers. And, of course, hybrid strategies can mix and match advantages ad hoc to create a custom organizational device provisioning strategy.

How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding.

How to MOOC: Social Media in the Corporate Classroom, Part 2

Your Training Edge

ProBoards and ZetaBoards are free hosting services for publicly viewable forums. Nearly 80 percent of Fortune 500 companies already use Twitter, and having your employees Tweet can raise customer awareness and promote positive perceptions of your brand. Yammer is the premier microblogging tool for private conversations. So you are ready to design your own massive open online course (MOOC) and you want to incorporate social media. How should you go about it?

10 Social Media Tools For Learning

The eLearning Coach

Many of these tools and services are free or have a free trial period, which can encourage you to experiment in a small way at first. MindMeister provides a browser-based service for creating mind maps through an intuitive interface. Yammer.

Meet the Team Part 3: Simon Birt, VP of Global Business Development

eFront

This makes it attractive to buyers who prefer an option to Software as a Service (SaaS). This is essentially a break-out from the virtual to the physical marketplace; in other words, getting large numbers of partner salespeople into customers on our behalf.

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A Review of 2011 and the Future of Workplace Learning

Mindflash

In my view, the only way to provide training and performance improvement solutions that add value to the organization and the only way those services can be prioritized properly is if they are aligned with what the business truly cares about.

Creating and Evaluating Informal & Social Learning Processes in a Call Center

Big Dog, Little Dog

For example: Our goal is to convert interested callers into extremely satisfied and delighted customers. The benefit of our goal is to maintain/increase customer satisfaction, which will lead to higher sales. Did we achieve higher customer satisfaction?

The Pros of Social Media for E-Learning

Rapid eLearning

Most people in our industry probably see the following three services as their core social media tools: Twitter , Facebook , and LinkedIn. Many organization are also using internal social media services like Yammer and Slack. Does your organization use a social media service?

Surfing the Net: Waste of Time or Personal Directed Learning.

Dashe & Thomson

IOL is facilitated through the use of tools like Yammer that connect coworkers across the globe. Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Surfing the Net: Waste of Time or Personal Directed Learning?

Three Simple Ways to Get Started with Social Learning

Mindflash

For instance, most customer-service training classes start out with a discussion of best- and worst-case stories. Yammer , Clearvale , and Socialcast all offer free versions.

mLearning Feature Sets: Possibilities Wide & Deep

mLearning Trends

To kick off this series of updated posts, we thought we'd start out with an overview of the wide and varied feature sets we've witnessed our customers and partners addressing in the so called "mobile learning space."

Using Social Media for Learning: Tools & Practices #BHsocialmedia

Learning Visions

Social media communities can now create communities for external learners – customers, resellers, technicians. Customers are now so knowledgeable about cars using the Internet. Cisco Learning Network Cisco wanted to support certifications around the world for technicians who service their networks. SharePoint) – profiles, tags, ratings Private social networks: yammer (widely used in corporate world – over 100,00 corporate users!)

Meet the Team Part 3: Simon Birt, VP of Global Business Development

eFront

This makes it attractive to buyers who prefer an option to Software as a Service (SaaS). This is essentially a break-out from the virtual to the physical marketplace; in other words, getting large numbers of partner salespeople into customers on our behalf.

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Bright Corporate Outlook for Employee Development Doesn’t Mean You Need a Bigger Budget

Mindflash

For example, book club discussions or classes on how to be a leader or on customer service. Rather than spend the money upfront, start off by using using free social software services like Yammer or Social Text or Wikispaces. Chief Learning Officer magazine recently reported that its Business Intelligence Board (BIB) of learning leaders is more optimistic about the outlook for 2011 than they were in 2010.

My Twitter Weekly Links Digest for 2011-08-07

Jane Hart

"New Service From Harvard Aims to Replace Classroom Lectures" [link] (via @ frankcalberg , @ arossett & @ alc47 ) #. pgsimoes, @ Yammer & @ themaria thnx for bringing me my top news! RT @ billcush : Q4) "If I listened to my customers, I would have built a better horse." RT @ bigthink : Is 16th Century Teaching the Future of Education? link] #. The limits to what you can learn online or alone [link] (HT @ GautamGhosh ) #.

New Learning Solutions

Tony Karrer

As I mentioned in Blogger Outreach , I'm now getting quite a few emails that are announcements of new services, products, events, etc. Addresses Real Pain Point Tell me the pain that customers are feeling that will make them pay for your solution – or adopt your free solution. A corollary to this is to make sure you tell me who your customers are. But interesting market entry can also be things like the strategy that Yammer took.

What's on Your Social Wish List?

CLO Magazine

Use networks to create services and share collective intelligence. He knows it’s inevitable that businesses will construct networks that connect everyone in their ecosystems to co-create and deliver services that delight customers and share collective intelligence. Front-running companies are installing social networks such as Chatter, Jive, Connections, Socialcast, Yammer, Socialtext, SharePoint, Ideo and HootSuite like there’s no tomorrow.

Your social wishlist

Jay Cross

Use networks to create services and share collective intelligence. It’s inevitable that businesses will construct networks that connect everyone in their ecosystems to co-create and deliver services that delight customers and share collective intelligence.

A Look Back at E-Learning in 2012

eLearning 24-7

The year kicked off with lots of potential, lots of excitement in the air and lots of customers gearing up to purchase new systems, despite global economic woes. Web Conferencing – You would think that all these services would have a native app for tablets. Yammer.

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Making the best use of the Learning Management System

Learning Wire

Teleworking can also allow learners to train at home, provided the LMS is accessible in SaaS mode (Software as a Service). As for the launch of a new product or service, launching an LMS platform entails having in‐depth knowledge of your target audience and organizing an effective communication plan initiative to convince people of how useful the platform is going to be. … If you missed our previous article, click here !

#25 to #11 LMSs of 2012

eLearning 24-7

New features include m-learning on the iPad with native app (no on/off synch), integrates with Yammer, themes, custom URL, assessment tool, the authoring tool is the key component, help and feedback tab. Sales service – in my experience awful. . #22 Features include a built in CRM (customer relationship mgt), sales pipeline mgt, marketing tools, event mgt, social learning and yes, classroom mgt.