Handling Customer Complaints on Social Media

ej4 eLearning

A 2013 PwC study shows that most companies aren’t receptive to the social media feedback they are receiving - 57% of companies don’t use social media for crisis management. Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.].

Customer Connect, Social Media, and Animals!

Origin Learning

It isn’t just man and machines anymore…even an animal can fit in a customer-connect strategy. An effective social media strategy and engagement can result in delightful business outcomes. Last year, it achieved €25 million in social media revenue.

Social Learning & The Benefits of Employee Generated Content [Customer Story]

Docebo

Patrick Veenhoff, head of Learning & Development at Swisscom, showcases social learning’s benefits. In June 2017, Swisscom Enterprise Customers switched from a top-down L&D content generated approach to a social learning marketplace.

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

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Use Customer Service Training to Prepare for Problem Solving

Absorb LMS

Providing an outstanding customer experience is always a top goal at any company. But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Technology is a huge driver of customer frustration.

Online Customer Training: Behind the Surge in Specialized Learning Systems

Talented Learning

Online customer training is experiencing a renaissance of sorts, as companies large and small discover its tremendous untapped value. The same study also found that the average renewal rate among trained software subscribers is 92%, compared to 80% for untrained customers.

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Social Learning pays off! A Success Story

Origin Learning

In a world where the social platform is increasingly the way to connect, learn, grow and scale, businesses are being made to alter their thinking. With no training program to use, the solution was modeled with navigation features similar to the most popular social sites.

Going social

Jane Hart

This is an extract from Chapter 1 of the Social Learning Handbook 2014. Just as the Social Web is changing the way that individuals learn, more and more organizations are now appreciating the power of social media for their own businesses. Social learning

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Learning by Watching: Social Cognitive Theory and Vicarious Learning

Origin Learning

Rather, we have stated this example to prove a point: that observation is an intrinsic human technique to learn unfamiliar tasks or behaviors – something that has been theorized by the psychologist Albert Bandura as what he called the ‘Social Cognitive Theory’. What is Social Cognitive Theory?

20 hot resources for customer-facing social media

E-Learning Provocateur

Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues. Social Media Club. 7 Australian Social Media Examples & Case Studies. Social Media Marketing Industry Report. Social Media 101. The Business of Being Social. Social Media Today. Social Media Examiner. •

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

This ever-changing technological landscape is currently held captive by social media, and for good reason. Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt?

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Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. And yet good customer service should never be a company’s goal.

Is Customer Delight your Goal?

Origin Learning

Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. If you are curious to get an in-depth insight, check out the success tale of social learning pay off.

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The Year of Social Learning

LearnDash

This is the year we double-down on social learning. However, there are so many other courses out there that could be better if they leveraged social learning concepts. If you have raving fans, you’ll have more customers – plain and simple. social learning

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

11 Custom Learning Trends in 2018

Enyota Learning

Trends like mobile learning, social learning, microlearning, etc., In this blog, we will talk about the top custom learning trends to look out for in 2018. Social Learning. will provide meaningful data for customization and personalization of training based on learner-needs.

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Learning goes small, social, savvy

Origin Learning

SMAC – Social, Mobile, Analytics, Cloud – is in! The focus is on bringing in innovative ways of structuring learning programs that can be delivered on a platform that the customer of today prefers. The landscape of learning is rapidly changing. The push era is gone.

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Learning to Face Customers

Litmos

Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. How can you systematically develop and deliver great customer experience skills? Facing customers is complex. What goes into good customer relations?

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

Social Learner WordPress LMS Theme

LearnDash

In fact, customization and attractive design are just a couple of reasons why WordPress has become so popular (and now powers nearly a quarter of websites today). Considering these three items, there is one LearnDash theme that comes to mind… Social Learner WordPress LMS Theme.

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How To Make An Effective Customer Testimonial Video

Your Training Edge

A customer testimonial video is a wonderful piece of social media that converts audiences who see it. You will do well to include lots of personal details of the customer to make it realistic and interesting. Identify the Potential Customer.

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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Using Twitter For Social Learning

LearnDash

Social learning is making its way into formal education, often on the heals of popular education technology apps. But can Twitter really be used for social learning?

Social Learning – A Transformational Shift in Workplace Learning

Origin Learning

In this blog post, we look at how ‘social learning’ is gaining traction and being deployed in organizations to foster workplace learning. Understanding Social Learning Theory. Facebook, LinkedIn, and Learning Socially. Humans are social animals”. Social Learning.

Social Training?

Clark Quinn

Sparked by the sight of a post about ‘social training’, I jokingly asked my ITA colleagues whether they could train me to be social. Jane talks about being asked “how you make people learn socially”, and mentions that you can’t force people to be social. There are multiple areas that can be addressed, but it’s not to make people learn socially. social strategy

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Less Formal Training; More Informal Social Learning

Bottom-Line Performance

are all examples of resources that enable people to build highly customized “personal learning networks” for themselves. Storify lets you create stories from a variety of social media resources.

Essential Social Learning Features Supported By Modern Learning Management Systems At The Workplace

G-Cube

Earlier, the social capabilities of Learning Management Systems (LMSs) were not so useful, because no one knew how to deploy and support them. It was assumed that trainers would access social spaces at regular intervals and interact with the learners, keeping e-courses updated all the time.

6 benefits of social & collaborative learning

Docebo

Learning from one another is what people have always done throughout human history, so ‘social and collaborative learning’ as a learning method is likely to be the oldest one in existence. If social learning has been always there, why has the focus on it increased now?

Social Learning Cannot be a Bolt-On Strategy

ID Reflections

Even as I was mulling over the topic and browsing through Dion Hinchcliffe's posts for insights on social business, I had a moment of epiphany. Social Learning and social business go hand in hand. A piecemeal approach to social learning will only serve to confound us further.

Strengthening Social Learning In the Workplace

Dashe & Thomson

The training industry has seen plenty of debate around whether or not organizations can and should take steps to strengthen social learning. Everyone agrees that social learning is very important and that somewhere between 70% and 80% of all learning is done socially and/or informally.

Custom Tech Trends in 2018

AbaraLMS

While many technology trends of 2017 such as microlearning, social learning, personalized learning, video-based learning, etc., Social Learning. Social learning will enable learners to interact and stay motivated and engaged to meet their learning goals.

How to Train Your Customer Facing Employees

Kitaboo

You ask the salesperson if it’s available, but he asks you to wait and attends another customer instead. Now in order to mitigate this issue there will probably be a social media executive waiting to post a prompt apology on behalf of the company. That one salesperson- who could have asked another staff member to assist the customer or could have answered the customer’s query for a minute before politely excusing himself to attend to the new customer.

Learning gets social, emotional, progressive!

Origin Learning

Look at its mind-boggling customer population: 260 million customers, who visit 11,504 stores under 65 banners in 28 countries with e-commerce websites in 11 countries! In effect, the internal customers shoot up its customer family size by the same figure!

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How Does the Blend of Social Learning and Microlearning Boost the Overall Learning Uptake?

G-Cube

In such instances, there is a huge scope to deliver effective e-learning solutions by blending social learning and microlearning strategies. Organizations prefer combining social learning with microlearning to boost the overall learning uptake. m-Learning Microlearning Social Learning

Tools for Building Social Online Course Communities

LearnDash

As you grow your customer-base it often makes sense to allow learners to interact with one another. In general we people prefer social opportunities which is probably why social networking platforms are so popular. Given the way people are already used to online social settings it makes implementing a social aspect to your courses that much easier. Creating social aspects to your online learning program isn’t difficult.

Social ROI?

Clark Quinn

Someone was stating that talking about ROI of the social network was important but hard to do now, and essentially wondered if there was new thinking in this area. With social media, I believe it’s the same thing. If we put in social media and facilitate discussion in engineering, we’d expect a different impact than in manufacturing. social strategy Ok, so I’ve been thinking about this, but not sure what the current state of play is.

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Social Media: Searching for Work on LinkedIn

The Logical Blog by IconLogic

I'll use mine as an example:   I created a custom URL for myself, as shown in the lower left corner of the image above (and there's a close-up below). Tap the gear and create a new custom URL for yourself. Social Media