Adobe Captivate Specialist

Adobe Captivate

Power up your professional profile and stand out with the industry-leading Adobe Captivate Specialist recognition. Successfully complete the online assessment, get endorsed as a Specialist, and earn a certificate and badge for use in your professional and social networks. The Adobe Captivate Specialist is a full-day certificate classroom program, delivered by top Adobe Captivate experts. Building custom animations and interactions.

Announcing Adobe Captivate Specialist Certification

Adobe Captivate

As a first time initiative, we are pleased to announce the launch of Adobe Captivate Specialist – a certification program from Adobe, set in an intense classroom training format followed by an online assessment, delivered by top Adobe Captivate experts. Building custom animations and interactions. The Adobe Captivate Specialist certification is being hosted at Washington, D.C, The post Announcing Adobe Captivate Specialist Certification appeared first on eLearning.

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Always Choose a Specialist over a Generalist


Today there are a countless number of business and service providers in the learning industry who claim that they can do it all – but is that really provide the customer with inherent value? Be it instructional designers, LMS providers, consulting firms, or what have you – it is always best to do business with a specialist. You would want the specialist because they come with a rather specific skill-set, and background to your situation.

4 Things Sales Enablement Specialists Should Prioritize in 2020


The definition of sales enablement has expanded to include the full spectrum of procedures in place to drive new deals and keep existing clients coming back — from continuous learning and communications to a hyper-focus on customer-centricity. . As sales enablement evolves, sales enablement specialists must develop their strategies to keep pace with change. With that in mind, here are four resolutions for sales enablement specialists to focus on in 2020. .

We’re Hiring! Customer Success Specialist (Dublin)


At LearnUpon we put our customer’s experience at the heart of everything we do; we always strive for the best solution (not the easy one), and we commit to producing work that we can be proud of. Reasons to work for LearnUpon: Customer success is at the heart of everything we do at LearnUpon, as a result, you’ll have constant exposure to all aspects of the business. You will be part of the Customer Success team who have a significant and direct impact on customer retention.

Interview with an Inside Sales Specialist

TechSmith Camtasia

I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist. In Inside Sales we spend the majority of our day assisting customers on the phone, via email, or online chat. We try to do our best to deliver speedy and accurate responses to our customers! We offer upgrade pricing to our previous paid customers.

Should you provide online customer Training?

Your Training Edge

Customers make the backbone of any business. Therefore, it is the role of a business owner to do anything possible that would enable them to retain the existing customers as well as obtaining new ones. The training enhances the customer’s enjoyment and use of the product.

The Rise of LMS Specialists: A Tour of Learning Tech Innovation

Talented Learning

Welcome to the Era of LMS Specialists. Let’s explore and then I’ll introduce you to some illustrative examples of how this “specialist” movement is expanding traditional LMS boundaries. LMS Specialists: Why Now? Although old-school generalists are still on the scene, I find that the most exciting innovation is coming from this new breed of learning technology specialists. LMS Specialists: What’s So Special?

CDSM Appointed Digital Outcomes and Specialists Approved Supplier


CDSM is pleased to announce we have been appointed a supplier on the Digital Outcomes and Specialists Framework Agreement. There are three additional categories which suppliers can apply to join: digital specialists, research labs and user research participants. 1,062 suppliers in digital specialists. We are one of the 1,261 suppliers on Digital Outcomes and Specialists, of which 92% are SMEs and 52% new to the Digital Marketplace.

Podcast 34: Online Customer Education Success – With Brittany Tamul of ArrowStream

Talented Learning

EPISODE 34 – TOPIC SUMMARY AND GUEST: As I’ve noted previously , customer training continues to be the hottest segment of the extended enterprise learning landscape. Companies everywhere are looking for guidance to establish or expand their customer training programs.

Learning at Large Ep8: Supporting the learning demands of 2.5 million technical specialists


million technical specialists worldwide, the complexity of what Karen manages is absolutely mind-blowing. 1:57 ] We also work with individual clients to build custom experiences for them. In fact, so much of our time is being spent there that we’ve actually begun to make product enhancements and add features to the product for our customers to help them track the behavior of learners on our platform. million technical specialists appeared first on Elucidat.

Ed Tech Company Instructure Acquires Video Learning Specialist Practice

CLO Magazine

“This acquisition reflects our ongoing commitment to provide our customers with experiences that make it easy to learn and improve,” said Mitch Benson, Instructure senior vice president of product in a press release. Instructure announced on Nov. 28 that the company acquired Practice , a Philadelphia-based company that specializes in peer-to-peer video coaching and assessment. Terms of the deal were not immediately available.

Serious Games for Customer Success

Enable Education

Ever thought of including online games as a part of your customer education materials? Generally speaking, treating customers as learners can build a large amount of trust, and can also maximize their usage of your products, and encourage repeat business. Adding games into the mix only serves to amplify the benefits of customer education, and also makes the most of your customer service team’s time and resources. So, why create video games to educate customers?

Gyrus ranked as a Specialist in the 2018 Aragon Research Globe? for Corporate Learning


Analyst firm Aragon Research positioned Gyrus as a ”Specialist” in the Aragon Research Globe™ for Corporate Learning. Gyrus Systems , a leader in the Learning Management Systems (LMS) industry, proudly announced today that analyst firm Aragon Research has recognized Gyrus as a ”Specialist” in the Aragon Research Globe™ for Corporate Learning, 2018.

Can Customized Learning Solutions Solve Critical Business Problems

Hurix Digital

A customized learning solution poses as the perfect remedy. Customized Learning Solution- A Remedy for Critical Business Problems. A customized learning solution, as the name suggests, is one that can be made bespoke to the requirements of its end users. Unlike generic learning solutions, a custom learning solution brings to the table several benefits. A custom learning solution helps put in place a structured on-boarding process.

Onboarding Sales Reps to Enable Customers

dVinci Interactive

Stacey Gardner, Senior Learning and Development Specialist, Microsoft. Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. As a senior learning and development specialist, Stacey Gardner’s mission is to develop sales reps to enable every person and business worldwide to use Microsoft products to achieve more.

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Customize your Training Courses to Boost Performance

Learning Wire

Customizing your training courses , sometimes even going so far as adaptive learning, means incorporating people’s actual needs, favorite learning methods, and their wishes—their thirst for knowledge! You can use specialist tools to help you, such as learner experience platforms (LXPs), which include personality tests. For improved customization, they need lots of data and content. They use customized training to boost pass, take-up, and retention rates among learners.

2016 Training Trends: Connecting Training to Customers

dVinci Interactive

In reviewing these interviews, I see a growing emphasis on connecting training to customers. Leaders want their training to positively impact customers directly and through interactions with their knowledgeable sales and customer service representatives. v=GdpCCGsWb-8 2016 Training Trends: Connecting Training to Customers In 2016, JPL President Luke Kempski had the opportunity to interview learning leaders in prestigious companies in a variety of industries.

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GETOGETHER 2017: Celebrating Customer Success!

Growth Engineering

It was Growth Engineering’s annual customer conference, The GETOGETHER 2017. Our awesome customers flew in from around the world, and truly wowed us and each other at this year’s GETOGETHER. The event celebrates everything our customers have achieved over the past year. For our customers the GETOGETHER was also an opportunity to meet each other, share ideas and see how others use Growth Engineering’s products, such as the Academy LMS.

Customer Service Training Software: Why Every Company Needs It


“The best advertising is done by satisfied customers.” – Philip Kotler, marketing consultant. Seventy percent of customers’ buying experiences is influenced by how they feel they are being treated. Ruby Newell-Legner, c ustomer satisfaction specialist ). Customer Success.

Custom Tech Trends in 2018


Specialist LMSes. Unlike the general understanding of an LMS as a solution for training delivery, some specialist LMSes offer unique solutions that differ from these mainstream LMSes. These are more like precision tools and solutions built for customers to combat well-defined roadblocks. In 2018, there will be more specialist LMS entrants in the market that will focus on very specific segments and challenges.

The Voice of The Customer: Introducing gomo Customer Success Manager, Simon Waldram

gomo learning

gomo Customer Success Manager, Simon Waldram, acts as your advocate within our team. A 2019 LinkedIn survey named Customer Success Manager as the second “most promising” sales job for the year. That so many businesses are creating the role is no big surprise: the skills a customer success manager like Simon can bring are a real advantage for any business that needs to incorporate client feedback into its products. Q: What does being the gomo customer success manager mean?

Voice 40

Why our Customers Love Customer Success


Customer success is a relatively new trend in the software industry. But we’ve had a customer success team since Carrie Weitzel, our amazing head of customer success, joined LearnUpon in 2015. Since then, Carrie has built a growing team that’s at the heart of customer experience at LearnUpon. Although everyone in the company contributes to customer success, Carrie’s team guides us at every step along the way. That fit my own belief that customer is king.

Podcast 30: Learning From Customer Conferences – With Tristan Jordan and Tara Pawlak of Community Brands

Talented Learning

Tara and Tristan are joining us fresh on the heels of their annual customer conference, Xperience. We cover it all… KEY TAKEAWAYS: For rapidly growing companies, strong customer communication is vital – not just to help users gain value from your products, but also to keep them onboard with your evolving roadmap. . Community conferences are a powerful way to build a brand – strengthening relationships while you celebrate customer successes and explore common challenges.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. This is especially true for software-as-a-service (SaaS) companies, where each new customer adds revenue that can help your business grow. But I’ve found that even a modest product education effort can keep new customers from leaving.

Customers. At Unicorn we always put them first.

Unicorn Training

Everything we do is focused on one key aim – customer success. We’ve taken a look at what makes a great customer journey – and as a result created our Customer Experience Team. an existing Unicorn customer your day-to-day point of contact will remain the same.

Sharing is Caring: Why CloudShare is a Better Option for Ravello Customers than Oracle


The time is coming soon for Oracle Ravello customers to make a choice. And there’s a big difference between a general purpose cloud and a specialist cloud like what CloudShare offers. The ability to customize and design our UI to match your own application’s design.

20 reasons you need a custom Learning Management System

Plume - e-learning & learning management systems

We understand these frustrations which is why we’re proud to be one of the few UK-based custom learning management system developers who enable our clients to have their ideas for an online learning system fully realised and integrated as needed. We understand your scepticism but when an out-of-the-box LMS just won’t do – here are 15 reasons why it’s time for you to get your own custom online training platform.

Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level. In order to meet these additional needs we’ve formed the TechSmith Customer Success Team. These sessions run 90 minutes, cost $79, will give you a detailed walkthrough of Camtasia, best practices, tips and tricks, and the opportunity to interact with the Customer Success Team.

DiscoverLink Welcomes Three New Employees to Tackle Higher Customer Demands


Recent efforts to scale implementation capacity due to customer demands has provided the opportunity to grow the DiscoverLink family. Adeel Aslam Comes Aboard the Customer Success Team. In a newly established position, Aslam joined the Customer Success team as Project Manager. Interested in software programs, he began to teach himself software development while working as an Implementation Specialist for Wyndham Hotel Group in Portland, Oregon.

Custom E-Learning Design

Designing Digitally

With custom E-Learning design , we help companies and government agencies create the right environments for employees to expand their skills and learn critical tasks they need to do their jobs safely. Custom E-Learning design projects focus on the best ways to accommodate learners who can effectively absorb the information at their own pace. offers a complete team of instructional designers and developers who excel at custom E-Learning design.

DiscoverLink Honors Loyal Customers with 2018 Client Appreciation Awards


At DiscoverLink’s client conference, LinkUp, co-founders John Poulos and Jeff Tenut recognized two of their longstanding clients with Customer Loyalty Awards. Golden Corral: DiscoverLink’s longest client, Golden Corral has been a loyal customer since January 2003.

Creating Custom Themes 101

DigitalChalk eLearning

Did you know that DigitalChalk allows you to create custom themes? DigitalChalk gives you the ability to create a custom theme for your organization. Let’s create a custom theme. Creating a custom theme for your organization is an easy process – all you need is a general idea of what colors you want to use and have logo a ready to upload. Click the “Save” button and you have created a custom theme! or request a live demo with a Product Specialist.

5 Advantages of Custom Elearning Development for In-House Learning Teams


Elearning has been around for a couple decades, and it is only the past few years that organizations have really started to understand the dynamic benefits that custom elearning development can deliver to business results. By leveraging a custom elearning approach, organizations are able to tailor elearning to their business strategy and relish in greater returns on their learning investments. The result is high-quality, true custom elearning in a short time period.

Quick Tip: Creating Custom Reports

DigitalChalk eLearning

With our robust reports feature you can create custom reports to pull any kind of detailed information that you will need from your DigitalChalk organization. To create a custom report and pull the information you will want to: Go to the ‘Administration’ tab. Above the left side menu you will see a ‘Custom Reports’ option now, select it. Click the ‘Add’ button and you will be able to begin creating your custom report.

How to Promote New Features To Your Customers


Yet, it can be difficult to know how to communicate this information to your current customers. This is a problem many customer success specialists, account managers, and product marketers encounter. They aren’t sure how to promote feature updates to customers in order to get the best engagement and adoption rates. To guide you through the process, here are 6 powerful ways top businesses spread the word about their new feature launches to customers.

Enhanced Feature: Create Custom Certificate Numbers

DigitalChalk eLearning

DigitalChalk has added a brand new field to certificates that allow you to customize them more than ever before. DigitalChalk has added this field to allow you to create custom numbers to be generated for each student that completes the course. To do this simply hover your mouse over the number and you’ll see 2 icons an ‘x’ and a pencil – click on the pencil icon and a window will open up to allow you to customize the number to your needs. Enhanced feature alert!