Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. A custom eLearning program is designed to meet the specific training needs of an organization, increase relevance and engagement in the training resulting in better learning outcomes.

Custom eLearning Development 98

Custom eLearning Development Outsource ROI Custom 98

Integranxt

MARCH 14, 2024

In the ever-evolving media and entertainment industry, fostering positive customer experiences is paramount to building brand loyalty and driving subscriptions. Customer support plays a crucial role in achieving this goal, ensuring a smooth journey for users and addressing their needs efficiently.

Performance Support 52

Performance Support Support Custom Augmented Reality 52

Infopro Learning

OCTOBER 18, 2023

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221

Behavior Metrics Teams Custom 221

Thinkific

SEPTEMBER 20, 2023

While meticulous coding, a seamless platform, and soaring sales are all vital to a successful software-as-a-service (SaaS) business, there’s another… The post SaaS Support Strategy: Best Practices for Exceptional Customer Support appeared first on Thinkific.

Support 59

Support Custom Strategy Sales 59

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 193

Sales Productivity Product Support 193

Infopro Learning

AUGUST 23, 2021

Remote teams also feel more prepared to face the disruptions and adapt to the change when they are suitably supported with learning and development. In addition, there is an increasing comprehension of how custom eLearning development is significant to corporate training.

Custom eLearning Development 419

Custom eLearning Development Trends Custom eLearning Strategy 419

eLearning Industry

MARCH 29, 2024

This Thought Leader Q&A with Rodney Beach from Liberate Learning, a strategic partner of MPS Limited, delves into why organizations should opt for custom digital learning services over short-term and self-serving solutions. This post was first published on eLearning Industry.

Digital 118

Digital Solution Custom Support 118

Wisetail

OCTOBER 27, 2022

By using an LMS, Intertek Business Assurance modernized, consolidated their resources, and supported their supply chains' learning journey. The post Reimagining Customer Supply Chain Training Using a Hybrid Approach appeared first on Wisetail LMS.

Custom 246

Custom Training Train LMS 246

Docebo

FEBRUARY 2, 2023

Customer education refers to the process of providing information, resources, and training to customers to help them realize the full value of your products or services. It includes courses, peer supported learning, product tutorials, webinars, user guides, FAQs, and other resources. Docebo customer Zoom (heard of them?)

Custom 213

Custom Education Docebo Business 213

eLearning Industry

APRIL 18, 2024

Are you looking to enhance your marketing, sales, and customer support strategies? From demystifying the process to practical tips on creating detailed customer profiles, this post is your roadmap to success. This post was first published on eLearning Industry.

Custom 84

Custom eLearning Strategy Sales Market 84

Gyrus

APRIL 29, 2019

Learning management excellent customer support and have designed a support system that delivers it.

Support 124

Support Custom Management Learning 124

Paradiso

JANUARY 24, 2024

Customer training is a critical aspect of ensuring the success of your products or services. This guide is designed to provide you with a comprehensive understanding of customer training , its importance, and how to implement effective strategies. What is Customer Training? What are the Benefits of Customer Training?

Compliance Training 91

Compliance Training Custom Guide Authoring Tools 91

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? Defining the need. Why does this matter? Organisational strategy.

Performance Support 52

Performance Support Services Support Custom 52

Thinkific

FEBRUARY 8, 2023

The business world is notorious for an obsession with getting more customers in the door while paying less attention to… The post Customer Success and Customer Support: How To Use Both appeared first on Thinkific.

Custom 52

Custom Support Attention Business 52

Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

LearnDash

NOVEMBER 11, 2020

ThriveCart is an online shopping cart solution that has a variety of features, including: Order bumps and up-sells support A/B testing Discounts and coupons Automatic retries for failed payments And much more! The post ThriveCart Integration With Order Bumps and Upsell Support! What is ThriveCart? appeared first on LearnDash.

Integrate 296

Integrate Support Upgrade Website 296

Rustici Software

JUNE 3, 2021

At Rustici, we’ve always prided ourselves on our customer service. Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? Not really. Rustici is the highball.

Support 88

Support Custom Trust Issue 88

Ontuitive

DECEMBER 13, 2022

Whatever the predictions indicate, however, many businesses are doubling down on their customer retention strategies to drive progress. Zeal makes increasing customer retention easier; learn how. In fact, Bain & Company reports that increasing customer retention by 5% can increase profits between 25% and 95%.

Adoption 195

Adoption Adopt Digital Platform 195

Ontuitive

MAY 16, 2022

Ability to better meet customer needs and expectations. . Multi-pronged approaches are often best, especially when digital adoption is highly supported during the process. An organization can make the process of modernizing legacy applications easier by implementing solutions that further support digital transformation.

Performance Support 203

Performance Support Digital Software Support 203

Aptara

FEBRUARY 3, 2022

One thing that becomes an obvious and necessary business requirement and expense is supporting customers post-purchase or perhaps to field inquiries. This usually results in a designated person(s) who is/ are responsible for handling these incoming support contacts by way of phone, chat, email, or social media. 54% of U.S.

Outsource 98

Outsource Support Custom Business 98

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

LMS 91

LMS Trends Custom Metrics 91

Rustici Software

APRIL 14, 2022

Supporting Fosway’s 9-Grid winners. This year, Rustici Software customers accounted for 26% of the Learning Systems finalists. As always, we are thrilled and humbled to be a small, yet important, part of our customers’ products. This year, our customers make up 12% of the Digital Learning finalists.

Custom 84

Custom Support eLearning Strategy eLearning 84

Raptivity

APRIL 24, 2013

Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have [.]. raptivity chat email Query Resolution Support'

Support 211

Support Raptivity Custom Services 211

Lemonade

JANUARY 9, 2023

A merger or acquisition can generate major advantages for your financial institution, from new customers to new assets. Above all else, you need a plan that supports your people—both staff and customers. M&A can be incredibly disruptive for staff and customers, both logistically and emotionally.

Support 52

Support Custom Teach Virtual World 52

Litmos

APRIL 2, 2024

Customer expectations have also evolved – often exceeding the capabilities of overburdened customer support teams. Instant and seamless support is now considered a given for consumers seeking products and services online […] The post What’s the Business Impact of Customer Training?

Custom 52

Custom Business Training Train 52

AbaraLMS

APRIL 6, 2020

The SaaS world for long has ignored customer services. This article discusses the importance of LMS customer support in the books of enterprise-level LMS licensors (vendors) and how that affects the user! How important [ ] The post How Important Is Customer Support to Enterprise-Level LMS Licensors?

Enterprise 89

Enterprise Support Custom LMS 89

Rustici Software

FEBRUARY 14, 2024

One of the things that made me really interested in – and why I ultimately decided to work at – Rustici Software was the commitment to being empathetic to each other , delighting our customers and answering anyone’s question, anytime. Your support team is better than any I’ve worked with, I figured it would be an army.

Custom 80

Custom Engineering Write Blog Community 80

Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Custom 188

Custom Education Authoring Tools Miro 188

Upside Learning

JUNE 5, 2014

A few months back, Craig Weiss posted an article on his blog titled LMS Tech Support – it is getting worse. And since this wasn't the first time I was reading something like this, I decided to do a quick reality check on how we, at Upside Learning, support our customers on our UpsideLMS and […].

Support 240

Support Custom LMS Learning Technologies 240

Learning Pool

APRIL 23, 2024

Marking five years of customer service excellence, Learning Pool scooped the Bronze award in the ‘Customer Service Success – Business Services Industries’ category. In this year’s judging, Learning Pool was commended for remaining customer-centric all while delivering an impressive growth strategy year after year.

Customer Service 85

Customer Service Sales Services Custom 85

Kitaboo

APRIL 1, 2024

The format supports a large range of eReaders, smartphones, and tablet platforms, allowing readers to access and share their hearts’ content readily. In this blog, we will explore different software solutions that support ePUB to provide creators with the resources needed to create and distribute their literary works.

Format 52

Format Authoring Tools Support Software 52

MobileTrain

MARCH 31, 2024

However, one often overlooked aspect of efficiency is its impact on customer satisfaction. This article will explore the symbiotic relationship between efficient teams and improved customer satisfaction and how AI revolutionises this dynamic.

Case Study 52

Case Study Custom Internationalization Compliance Training 52