Lambda Solutions

APRIL 27, 2022

Every business that aims to create a rich customer and user experience relies on customer data insights captured through well-designed surveys.

Survey 130

Survey Program Custom Business 130

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

JANUARY 16, 2020

Including videos is a growing custom eLearning option in the corporate training programs due to its ability to improve employee learning experiences while helping L&D professionals overcome some of their top skill training challenges. If this sounds like you, video-based learning solution could be the right options for you.

Custom eLearning Development 294

Custom eLearning Development Corporate eLearning Blended Learning Video 294

Infopro Learning

AUGUST 22, 2022

Basic Customizations. The basic customization for personalized learning can be done in a learning management system (LMS) by employing themes, fonts, backgrounds, animations, configuring time zones, avatars, and so on. Allowing learners to customize their learning journey will result in a highly personalized learning experience.

Personal Learning 221

Personal Learning Personal Personalization Corporate eLearning 221

Thinkific

JANUARY 26, 2024

Customer education, a relatively new but rapidly growing strategy in the business world, is gaining unprecedented momentum. A recent survey… The post Empower Your Customers: The Benefits of Customer Education (Featuring Thinkific Plus) appeared first on Thinkific.

Custom 52

Custom Education Benefits Survey 52

Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Why is customer training important?

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

Paradiso

JANUARY 24, 2024

Customer training is a critical aspect of ensuring the success of your products or services. This guide is designed to provide you with a comprehensive understanding of customer training , its importance, and how to implement effective strategies. What is Customer Training? What are the Benefits of Customer Training?

Compliance Training 91

Compliance Training Custom Guide Authoring Tools 91

Edume

NOVEMBER 22, 2020

There are a number of conventional methods such as employee engagement surveys but in recent times, pulse surveys have risen steadily. The best leaders are savvy to the power of the pulse survey, and know they are the key to unlocking higher employee participation. What exactly is a pulse survey? Pulse Surveys in EduMe.

Survey 104

Survey Security Attitudes Pattern 104

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

LMS 91

LMS Trends Custom Metrics 91

TLNT: Training and L&D

OCTOBER 28, 2020

Acting on employee feedback can lead to increases in morale, retention, productivity and customer service. And of course, one of the most functional ways to receive this feedback is through employee surveys.

Survey 108

Survey Customer Service Services Roles 108

Kitaboo

APRIL 1, 2024

Today, custom eBooks have emerged as powerful tools transforming the educational landscape. In a survey , 80% of school administrators mentioned that eBooks are valuable, and 59% of teachers said that eBooks help them support the curriculum and improve digital learning experiences. How Are Custom eBooks Revolutionizing Education?

eBook 52

eBook Custom Education Text-to-Speech 52

Litmos

APRIL 19, 2023

Customer service has undergone a transformation lately. According to a recent survey of support agents, customer expectations rose dramatically during the pandemic. Buyers expect prompt service, quick access to answers and troubleshooting, and to be able to reach representatives through a variety of channels.

Custom 52

Custom Community Customer Service Training 52

TalentLMS

MARCH 15, 2023

For this reason, we surveyed 1,000 employees in the United States, and asked about their thoughts and experiences on the role of ChatGPT and AI in the modern workplace. According to the TalentLMS survey, 49% of US employees say they need training on using AI tools. Let’s take a closer look at what employees say. were 25-34, 30.5%

Survey 98

Survey Tools Training Train 98

Knowledge Guru

DECEMBER 17, 2014

We recently released the results of our Learning and Remembering Survey on the Bottom-Line Performance website. The survey asked two open-ended questions: 1. The survey had 34 respondents across 21 different industries… most of them from Fortune 500 or Fortune 1000 companies. See the rest of the survey. The result?

Survey 197

Survey Issue Knowledge Compliance Training 197

Global eTraining

OCTOBER 5, 2021

Content Feedback Survey. We are looking for feedback from our customers and partners on what course content and workflows we should be developing. Please review and complete this survey which will help us to focus our efforts. Don’t worry, no personal information will be shared with anyone.

Survey 98

Survey Content Director Library 98

TalentLMS

FEBRUARY 26, 2024

And our survey results confirm this is still the case for most employees. As illustrated in the graph below, out of all employees surveyed, 59% favor cash bonuses over PTO. This dynamic is highlighted by our survey results. Easy to set up, easy to use, easy to customize. Which is where this survey comes in.

Survey 52

Survey Emergent Research Site 52

Edume

DECEMBER 11, 2023

In August 2023, we surveyed over 300 individuals at the General Manager level within the retail and hospitality industry. From their responses, we identified key trends for 2024 that include pain points, challenges, and determining what’s most important to these organizations heading into next year.

Survey 52

Survey Trends Industry Organization 52

Ed App

MARCH 14, 2021

Out of eight different categories, Survey Templates are geared to gather feedback from learners about your lessons to gather feedback, ratings, suggestions, and more to ensure you’re delivering the best training to your teams. . This template allows you to collect numerical data as a survey response.

Survey 52

Survey Templates Library Training 52

Docebo

APRIL 20, 2020

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. What is a Customer Training Program? Why is Customer Training important?

LMS 133

LMS Custom Brandon Hall Help 133

Paradiso Solutions

SEPTEMBER 4, 2023

You look for top customized LMS solution. While many vendors offer customized LMS software, finding the perfect fit among numerous choices takes time and effort. How can you be sure which ones provide the customization level you require? This way, you can select customize LMS that aligns with your requirements.

LMS 97

LMS Authoring Tools Custom Virtual Classroom 97

TalentLMS

NOVEMBER 29, 2021

An onboarding survey is your chance to quiz new hires about their onboarding experience. To help, we’ve prepared 101 onboarding survey questions that cover every stage of the onboarding process , from sending out your offer letter to an engagement health check a few months into the role. Easy to set up, easy to use, easy to customize.

Survey 98

Survey Association Learning Management System LMS Association LMS 98

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way. That’s exactly what EdApp does.

Customer Service 75

Customer Service Services Solution Custom 75

OpenSesame

FEBRUARY 4, 2021

Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious. . Many customers reported that their calls were “difficult.” The big takeaway.

Customer Service 98

Customer Service Services Custom Policies 98

The Performance Improvement Blog

DECEMBER 10, 2013

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Rather than trying to improve the customer experience, they are trying to improve their scores.

Custom 185

Custom Games System Customer Service 185

LearnDash

OCTOBER 22, 2013

In a survey conducted by Whitney Kilgore, faculty across various higher ed organizations responded to questions relating to their use of online learning and learning management systems. But then there is WebCT rounding out third… funny thing is, since this survey was originally conducted (2012), WebCT has been bought out by Blackboard.

Blackboard 183

Blackboard Survey Webct LMS 183

Webanywhere

APRIL 22, 2023

Customers have more choices than ever before. One increasingly popular way to do this is by establishing a customer university, an educational program designed to help customers learn more about a company’s products and services. First, let’s define what we mean by a customer university.

Custom 52

Custom Metrics Brandon Hall Social Media 52

Arlo Training & Events Software

MARCH 30, 2023

Customer feedback is a powerful tool, giving you valuable insights into your customers’ needs and preferences. In any business, it’s important to have a deep understanding of how your customers perceive your products and services. The best way to gain these insights is through customer feedback.

Custom 52

Custom Business Forum Survey 52

Inkling

AUGUST 10, 2018

The three part series will give you a quick but thorough taste of what’s happening in the restaurant industry today, the challenges that brands face, and what exciting opportunities exist for improving operations and increasing employee and customer satisfaction. Part I: State of the Restaurant Industry.

Survey 100

Survey Examples Sample Trends 100

Rustici Software

JUNE 25, 2023

Based solely on employee survey responses, it’s one of the awards that we value the most. Our customers are winning too While we are proud of winning the Top Workplaces award, we also celebrate when our customers top the charts. Warning: (Not so humble) Brag Alert There are a few more trophies on the mantle here at Rustici.

Custom 74

Custom Help Trust Player 74

learnWorlds

AUGUST 2, 2023

Recent research by Deloitte indicates that client-centric companies are 60% more profitable compared to companies not focused on the customer. A client-centric philosophy manifests in several ways – starting with a deep understanding of customer needs and desires , combined with a proactive rather than reactive approach to those.

Custom 52

Custom Education Business Metrics 52

Kitaboo

OCTOBER 23, 2023

While brands, publishers, and other entities can reach customers through multiple channels, there is a definite struggle to capture and sustain consumer attention. Content customization at scale is emerging as a core pillar of personalization, and this is where digital publishing technology plays a key role in delivery.

Personal 59

Personal Personalization Custom Content 59

Hurix Digital

AUGUST 21, 2023

Now, bespoke learning is taking over and customizing the educational landscape, starting with the curriculum. In this blog, we will delve into the meaning of bespoke learning, the increasing importance of a customized curriculum, and the essentials to implement it in educational institutions. Why is a Customized Curriculum Important?

Learning Strategy 52

Learning Strategy eLearning Strategy Custom Strategy 52

IT Training Department Blog

OCTOBER 5, 2023

In surveys, they’re more worried about learning hard skills than soft skills. Not only that, many of the systems that training is needed in are custom and therefore also require custom digital training. Instead, organizations are turning to custom training solutions tailored to their specific needs and goals.

Digital 89

Digital Companies Custom Help 89

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 227

Site Customer Service Trust Community 227