Custom eLearning Development: 3 Modern Learning Trends That Will Drive Future Success

Infopro Learning

Custom eLearning solutions have long been on the rise. Many custom eLearning solutions can help your organization engage employees this year. However, three custom eLearning trends will truly help launch organizations forward this year. Blog Custom eLearning

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Custom eLearning Solutions for 2021: Mobile Enabled Learning

Infopro Learning

The accelerated digital transformation took off, and custom eLearning development helped meet modern business needs, but these needs are still changing. More traditional training methods such as instructor-led training sessions are not effective for reaching distributed teams.

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Team Performance Consulting for Increased Productivity

Infopro Learning

Today organizations are rapidly transforming their everyday business practices to improve efficiency and better meet changing customer needs. Performance improvement consultants have the skills and abilities needed to identify and address performance issues at both individual and team levels.

As Customers Start to Schedule Their Getaways Again – How Do You Get Your Team Hired, Onboarded, and Trained Effectively?

Clarity Consultants

Couple that with many customers canceling their plans, either out of necessity or concern for their health, and the impact of the pandemic was. The post As Customers Start to Schedule Their Getaways Again – How Do You Get Your Team Hired, Onboarded, and Trained Effectively?

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Empowering Leaders with Custom eLearning Solutions

Infopro Learning

They are investing in custom eLearning courses for high-impact areas such as employee onboarding, D&E, and leadership development. Custom eLearning solutions can help L&D leaders boost employee engagement and help leaders develop their skills and abilities.

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Customer Service Training for the Modern Team

ej4 eLearning

If you have customers, you have people whose job is customer care. We know it’s more costly to gain a new customer than it is to retain a current one.

5 Ways Custom eLearning Can Supercharge Your Sales Team Productivities

Gyrus

Custom eLearning can come in handy, whether you are to train an existing sales team or have been meaning to hire

How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.

How Sales and Service Teams Can Drive Customer Retention During a Crisis

TOPYX LMS

As the COVID-19 crisis continues to play out, companies must take necessary steps to retain their customers and preserve their bottom line. Customer Service COVID-19 remote training

Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

Managing Virtual Teams

Coreaxis

When asked about productivity, sales associates report spending 9% more time interacting with customers. How teams function is going to be a function of how well leaders react to this shift to the hybrid workplace. Managing Virtual Teams Checklist.

5 Advantages of Custom Elearning Development for In-House Learning Teams

Learnkit

Elearning has been around for a couple decades, and it is only the past few years that organizations have really started to understand the dynamic benefits that custom elearning development can deliver to business results. By leveraging a custom elearning approach, organizations are able to tailor elearning to their business strategy and relish in greater returns on their learning investments. The result is high-quality, true custom elearning in a short time period.

3 Excellent Reasons To Outsource Custom eLearning Development

Dan Keckan

Despite having an in-house team, organizations can outsource custom eLearning design and development. Read how this helps and three good reasons to outsource your custom eLearning requirements. eLearning Design and Development Custom eLearning Custom eLearning Development eLearning Content Development Outsourcing Free eLearning eBooksThis post was first published on eLearning Industry.

Online Collaboration for Your Teams

TalentLMS

Collaboration within an eLearning team is essential to a successful eLearning project. Although eLearning development requires team work, several team members work in isolation to focus better. Also, eLearning team members may work on one document simultaneously as a remote collaboration activity. In this article, we uncover a few team collaboration strategies during an eLearning project for a more efficient and smooth work flow.

6 Tips for Reducing the Complexity of Custom eLearning Development

Complicated eLearning projects can be daunting to develop and manage, with many pieces, varied needs and expectations, and limited resources. Learn from an experienced eLearning provider how to simplify the process by adhering to these 6 strategic tips. Make your next big project a walk in the park.

Why Non-Customer Facing Teams Need Customer Experience Training

Litmos

from teams who don’t see themselves as dealing with customers. So customer experience issues don’t really apply to me and my work.”. First, what is this customer experience thing? How does your customer feel about those individual experiences?

Delivering Excellent Customer Service through Training

dVinci Interactive

Delivering Excellent Customer Service through Training The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction.

How can microlearning be helpful for the sales team?

Creativ Technologies

There are a lot of efforts required from the sales team these days. The customer salespeople may also need information about how to make sales i.e. soft skills training. The post How can microlearning be helpful for the sales team?

3 Things To Expect When Outsourcing Custom eLearning Development

Dan Keckan

Outsourcing custom eLearning development comes with challenges, such as working with a new team, trying to navigate through time zone differences, conflicting holidays, and more. This article uncovers workarounds for 3 common challenges involved in outsourcing custom eLearning development. eLearning Design and Development Corporate Learning And Development Custom eLearning Development eLearning Outsourcing Employee Training

How to Transform Training with Conversation Intelligence Technology

Speaker: Jonathan Carlson, Senior Director of Marketing, Allego & Jake Miller, Senior Product Marketing Manager, Allego

Join our live webinar on July 27th as Allego’s learning and enablement power duo, Jonathan Carlson and Jake Miller, guide you through the rapidly evolving world of Conversation Intelligence.

20 Team Collaboration Tools For Remote Teams In 2020

Your Training Edge

Whether your team is fully remote or has a few key players who work virtually, having reliable, easy-to-use collaboration tools is essential to your success. However, a lot of tools marketed toward remote teams are all frills and no substance — or they simply aren’t intuitive. Let’s look at the best team collaboration tools that help remote teams to be productive and on the same page. It also comes with a “Work Chat” option to help your team keep in touch. .

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Team Q&A: 7 Questions with our Customer Success Agent, Molly

Coassemble

Runner, Doer, Empath, and a woman of many talents, our Customer Service Agent Molly guides Coassemble customers on a path to success. We’re trying to grow a company, a product, a team, and an experience. What is one of your most memorable moments with a customer?

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A Video Based Approach to Customer Service Training

Infopro Learning

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. Blog Customer Service Training

How to Build a Team With a Strong Customer Focus

BizLibrary

These tips and insights will help you build customer focus organization-wide, and help with developing a dedicated customer success team. The post How to Build a Team With a Strong Customer Focus appeared first on BizLibrary.

Customer Experiences that Bridge the gap Between Sales and Growth

Infopro Learning

Providing quality customer experiences is a huge competitive advantage in today’s market. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1). Repeat customers tend to spend more than new customers.

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Secrets to Success From Our Custom Solutions Team

eLearning Brothers

You probably already know by now that we love eLearning conferences. eLearning instructional design conferences Developer Resources eLBX Online eLearning Resources Training Resources vr

5 Steps to Create High Quality Custom eLearning Experience

Infopro Learning

Current trends and events have made custom eLearning solutions an increasingly popular option. Custom eLearning helps employers remove barriers to training and development while providing a more personalized learning experience. In these cases custom eLearning is the perfect solution.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. For example, simply providing customer service is not a high performance attribute. For example, the 100% customer satisfaction measurement may be impossible to achieve.

Selecting the Right Authoring Tools to Create Your Custom eLearning Solution

Infopro Learning

A common challenge business faced this year was the growth of their remote teams. One of the most crucial components of developing high quality custom eLearning programs is the utilization of the right content development tools. Top 4 Types of Custom eLearning Development Tools.

What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. What is a Customer Training Program?

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Deliver a Memorable Customer Onboarding Experience with Origin Fractal LXP

Origin Fractal LXP

As a customer success leader what are the key challenges that you face? Customer onboarding experience. Low conversion rates from free to paid customers. Paid customers not renewing their licence. Increasing customer churn rates.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. For example, simply providing customer service is not a high performance attribute. For example, the 100% customer satisfaction measurement may be impossible to achieve.

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance teams and determine how to make that team a reality instead of simply a popular term. For example, simply providing customer service is not a high performance attribute. For example, the 100% customer satisfaction measurement may be impossible to achieve.

How to Get Your Customer Service Team to Embrace Training

Litmos

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning.

Customer Excellence Pledge

eLearning 24-7

Other learning system vendors will note again privately that they landed X number of customers from the Y vendor, all due to support issues. What is the Customer Excellence Pledge? What are those statements that a vendor has to adhere to, in the Customer Excellence Pledge?

Leading High Performance Teams

Your Training Edge

But creating and leading a high performance team may increase retention, efficiency, and even profit. In an age when buzz words sometimes get more notice, let’s look at high performance (HP) teams and determine how to make that a reality instead of simply a popular term. For example, simply providing customer service is not a high performance attribute. For example, the 100% customer satisfaction measurement may be impossible to achieve.

Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. This helps employees learn how to best provide customer support.

Team Q&A: 7 Questions with our Customer Success Agent, Bridie

Coassemble

As a customer success agent, Bridie works closely with larger clients to ensure the success of the client’s training projects. She also works closely with internal stakeholders like our product and marketing team to pass on general feedback and customer support. About Bridie.

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