Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A truly excellent article by Matt Thompson, titled An Antidote for Web Overload , addresses the reasons behind Wikipedia’s increasing replacement of traditional news sites as the go-to source for breaking news items.

Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan.

Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt? Your customers deserve to be considered seriously, so does your business.”

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50 Ways to Lever Learning

The Performance Improvement Blog

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. (My apologies to Paul Simon.). In a learning culture , formal training is just one of many methods used to facilitate employee learning.

Attaining Organizational Success Using Experience-driven LMS Systems

G-Cube

The modern platform collates relevant information from different sources, both internal, external, and custom sources such as Wikipedia, YouTube, and more. ? Beyond courses, strategy, and technology, the overall impact of training is as significant as the learner experience.

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Design Thinking?

Clark Quinn

The wikipedia entry linked above helps clarify the intent, but is there any there there ? The reason I mention this is that the elements of Design Thinking: being open minded, diverging before converging, using teams, empathy for the customer, etc, all strike me as just good design. There’s been quite a bit of flurry about Design Thinking of late (including the most recent #lrnchat ), and I’m trying to get my around what’s unique about it.

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5 MOOC Building Platforms

LearnDash

Kind of like when Wikipedia hit the scenes, we saw an influx of “Wikipedia-like” sites, templates, and software. One benefit compared to the others is the amount of customization you can give in regards to the look and feel of your site given the large variety of WordPress templates available. Now that MOOCs are hitting the scene, everyone wants to jump on board! Granted, some want to get into the game in the hopes of making a quick dollar (somehow?),

Advantages of Informal Learning for Organizations

LearnDash

Or maybe something from a television program has piqued our curiosity and we search Wikipedia to learn more. A learner needs to fix a problem at work, answer a customer question, or come up with a creative idea. While it might seem counterintuitive, your employees will probably get more done if they feel free to look up an interesting idea on Wikipedia or catch up on a news article during work.

Is E-Learning Possible Without Learning Management System?

Your Training Edge

We have several search engines, YouTube, Wikipedia for quick information. By offering customized learning paths based on the feedback of previous courses, by tagging learning material and by creating smart courses, adaptive learning is trending high and broad.

Surprisingly Cool Things You Can Do with an LMS

Gyrus

Custom APIs. The second cool thing we find that is typically overlooked is the ability to develop custom APIs. a))” [Wikipedia] GyrusAim has developed a feature for supporting compliance with Title 21 CFR Part 11. "Title 21 CFR Part 11" Wikipedia.

Save your clients from themselves

Making Change

Look up their company in Wikipedia or business databases. You can download these notes as a custom PDF. “Our job is to give the client what they want.” ” Sound familiar? It’s what I was told when I started.

Gamification In Learning: Featuring Gains Through A Serious Game Concept

Adobe Captivate

Wikipedia defines Gamification as “the use of game thinking and game mechanics in non-game contexts to engage users in solving problems”. Wikipedia defines Gamification as “the use of game thinking and game mechanics in non-game contexts to engage users in solving problems”.

Science of Learning

Adobe Captivate

wikipedia) Some of you may recall Multimedia Learning during your graduate work if not it is the study of learning to design for online learning. Because of the nature of my customers environment the science of learning is becoming very important for some of our topical areas.

Random Web 2.0 Statistics

Kapp Notes

Top US Search Providers October 2009 ) There are more than 85,000 active contributors working on more than 14,000,000 articles in more than 260 languages at Wikipedia. Wikipedia has 10,992,799 registered users, including 1,696 administrators.( Here are some interesting Web 2.0

What corporates can learn from the Top 10 Tools for Learning 2012

Jane Hart

With the many 3rd part apps available, a simple WordPress site can also be customized and configured in many different ways, eg. 10 - Wikipedia. For example, Intelpedia was set up using the open source MediaWiki software that is used to power Wikipedia itself.

Use Crowdsourcing to Improve Products, Design New Products, or Solve Problems

Raptivity

This method, called crowdsourcing , is defined by Wikipedia as “the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community rather than from traditional employees or suppliers.” This new product was launched recently with the beta customers being involved right from conceptualization phase.

Seven 2017 Learning Trends: Novel or Norm?

Bottom-Line Performance

At the start of a new year – or the end of an old one – we love to read about trends. Articles on trends can be fun reads, but do they really help us see the future? Do trends really matter? I’ll let you decide. I went back and found a 1998 ATD (then ASTD) State of the Industry report.

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Entrepreneur Camp for Instructional Designers: Teaching Disruption

Kapp Notes

There is a lot to DSRP but here is a quick definition from Wikipedia, “DSRP is a theory and method of thinking, developed by educational theorist and cognitive scientist, Derek Cabrera based on his research at Cornell University.

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Finance Market Simulations Teach You How to Grow Your Wealth

Your Training Edge

They can also use the CMS Simulation Writer to customize the experience of their students and align it with their program curriculum. Source: Wikipedia. According to a CNBC story , Warren Buffet started his first business of selling lemonade when he was just 5-years old.

Malcolm Gladwell: All about Spaghetti Sauce and Dosas

ID Reflections

But they have tapped into the essential lessons on choice and on delivering customer delight--stuff that we pay lakhs to learn in MBA schools. They have not gone around asking customers what they want.they have offered varieties and created the "want".they Wikipedia lists 27 varieties.

The Difference Big Data Can Make for eLearning

eLearning Brothers

By using data from your customer relationship management system (CRM), learning management system (LMS), performance management system, and other company records, you’re able to develop targeted, precise content to meet learning needs. Data can help customize content for individual learners.

Five Myths of Social Learning

Xyleme

Home > Social Learning > Five Myths of Social Learning Five Myths of Social Learning December 3rd, 2009 Goto comments Leave a comment There is no question that the rise of social networks is creating a profound shift in the way training departments are delivering knowledge to their employees, partners, and customers. Home About Podcasts Videos Xyleme Inc.

Did you know your employees are wasting 2 hours every day (and it’s not their fault)?

Axonify

That’s 2 hours spent NOT supporting your customers. They haven’t been able to recreate familiar experiences like Google, Wikipedia or YouTube in our workplaces. Learn more about DiscoveryZone at axonify.com and help your employees put time where they can really make a difference – for you, your customers and your business. 12 hour days. 50 hour weeks. It feels like we never have enough time to get everything done at work.

Did you know your employees are wasting 2 hours every day (and it’s not their fault)?

Axonify

That’s 2 hours spent NOT supporting your customers. They haven’t been able to recreate familiar experiences like Google, Wikipedia or YouTube in our workplaces. Learn more about DiscoveryZone at axonify.com and help your employees put time where they can really make a difference – for you, your customers and your business. 12 hour days. 50 hour weeks. It feels like we never have enough time to get everything done at work.

10 eLearning buzzwords you need to know!

eFront

Wikipedia) In other words mobile learning decreases limitation of learning location with the mobility of general portable devices. Personalized elearning enables learners to customize a variety of the elements involved in the online education process. Wikipedia). Wikipedia). (1.)

eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”

Experience (Tin Can) API: What to Expect from Your LMS Provider

Bottom-Line Performance

Since Experience API does not need the LMS to report activity, content from Wikipedia, Youtube, TED Talks, Coursera, Kahn Academy and more can all be integrated into formal courses without a hitch. Tin Can. Experience. TIN CAN! Experience! We’re all hearing about it… but what is it?

Lead your L&D team with vision in the year to come!

Matrix

While born inspirational leaders are rather scarce, the need for organizations to figure out and communicate their vision at every point of interaction with both customers and employees is becoming greater by the day. Read more: Nailing the basics of customer experience with Mickey Mouse.

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Soren Kaplan, Leapfrogging to Learning Breakthroughs and Innovation, Opening Keynote at #LSCon

Learning Visions

TechKnow Bar – you can walk right up to the IT desk and get help (like the Apple Genius Bar) Customers come in once a month so they can hear directly from them… Design for Delight: Deep customer empathy, go broader to go narrow, rapid experiments with customers. For the first two years, Wikipedia had 24 entries (they had a seven step review process!) -- so they decided to open it up instead.

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Enhancing Interactions with Media Elements

Vikas Joshi on Interactive Learning

Now suppose the tutorial designer wants to provide a link to a Wikipedia article on Android - or to a Youtube video featuring the phone device. Using the Media Toolbox, a course designer can add custom buttons or hotspots to an interaction. A few years back, e-learning courses were largely static, with a few interactions here and there. As interactivity takes center stage, more and more learning happens through interactions.

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LMS Overview: Key Learning Management System Features

LearnUpon

This LMS overview contains a list of the primary features your business needs to deliver corporate training to your employees, partners, and customers, and the benefits you’ll achieve from doing so. ” Wikipedia.

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10 Emerging technologies in E-learning

Adobe Captivate

According to Wikipedia , augmented reality defined as “an interactive experience of a real-world environment whereby the objects that reside in the real-world are “augmented” by computer-generated perceptual information, sometimes across multiple sensory modalities.”.

6 Killer Examples Of Gamification In eLearning

Adobe Captivate

Wikipedia defines gamification as “the use of game thinking and game mechanics in non-game contexts to engage users in solving problems”. Gamification in eLearning is fast emerging as an effective technique to engage learners.

Keeping with Your KPIs: eLearning Sales Training

TalentLMS

zero defects, 10/10 customer satisfaction, etc.), and sometimes success is defined in terms of making progress toward strategic goals” (Wikipedia). For starters, sales training is not as simple as “customer satisfaction rating” any more.

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My Top 10 Tools for Learning

Take an e-Learning Break

Articulate Studio - Quick course development - Engage, Quizmaker Rapid Intake ProForm - Quick course development; quickly develop custom templates for clients Google alerts - to stay on top of the latest news (topics of interest) Wikipedia - learn about stuff that I don't know Microsoft PowerPoint: Create storyboards. Tried many; this still works the best for SME reviews Proof HQ: Rocks for storyboard review and edits. Easy for team collaboration.

MOOCs and Adaptive Learning Technologies

Your Training Edge

It is a buzzword that is frequently equated with “personalized learning” and “customized learning.” Wikipedia defines adaptive learning as “an educational method which uses computers as interactive teaching devices.

Pedia Palooza

Kapp Notes

Wikis, Blogs and Social Networks Presentation Materials And I have noticed a number of other Social Networking uses in corporate and government arenas focusing on a Wikipedia-style open exchange of information. You can read about it in Wachovia Turns To Wikis, Blogs To Support Growth To see a great list of all types of organizations using blogs, check out Fortune 500 Business Blogging Wiki which provides a large list of customer facing blogs created by large corporations.

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