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13 Call Center Conferences That Will Captivate You in 2019–2020

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Omnichannel support, AI, end-to-end customer experience, and other trends are changing the customer support and outbound sales landscape every day. Customer contact events let industry professionals share their knowledge, learn about new trends, and get a better handle on customer contact technology. Customer Contact East. While much of the conference is focused on customer experience, you’ll also find service-focused sessions.