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Top 10 Higher Education Texting Platforms: 2023 Software Guide

Think Orion

Whether it’s an emergency, school alerts, or general information, Simple Texting is the perfect solution as the students, parents, and teachers are never far from their cell phones. Cons : Customer service needs to be improved as it gets backed up during certain hours, creating user problems.

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13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

Customer Contact East. Frost & Sullivan’s conference is aimed at customer service and customer contact executives, so it includes lots of high-level breakout sessions. While much of the conference is focused on customer experience, you’ll also find service-focused sessions. Smart Customer Service.