Infopro Learning

JUNE 25, 2021

The remote workforce has also grown rapidly due to recent events and fluctuating restrictions. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. These changes have caused a growing need for remote-friendly product knowledge training programs.

Productivity 419

Productivity Product Learner Develop 419

Learning Pool

MARCH 11, 2020

Learning Pool is looking forward to exhibiting and speaking at a number of events across the United States in 2020. Visit booth #111 – Join the 12,000 other professionals who are coming together from across the globe for this four-day event made up of over 400 exhibitors and 400 speakers in Denver, CO. Learning Solutions 2020.

Calendar 52

Calendar Brandon Hall CLO Streaming 52

LearnDash

SEPTEMBER 29, 2020

Add a form lead to an event. Social media automations can help your content marketing efforts while also making it easier for you to keep up with customer service. Use Zaps to share events, blog posts, and positive reviews from customers, all while keeping a closer eye on your engagement. Ninja Forms. EventBrite.

Integrate 311

Integrate Social Networks Course Twitter 311

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” If you aren’t following an established process, think about a logical flow of events. ” As part of your analysis, ask what that really means.

Behavior 491

Behavior Analysis Simulations Photo 491

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. An effective marketing strategy involves pre-launch events and managing the entire training program.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

The Learning Dispatch

SEPTEMBER 2, 2020

Some presentations, team meetings and event brainstorming session are ‘simple’ enough to move online for a virtual meetup. For example, if you have a 30-minute training course that 100 customer service agents traditionally had to take in a classroom session, you can now leverage an elearning platform to stagger delivering training.

Convert 52

Convert Lesson Personal Personalization 52

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. The best onboarding experiences are not a short series of events that occur after an employee’s start date. The event began with a warm welcome and an employee orientation to help new hires feel connected. Solution Overview.

Business 294

Business Case Study Blended Learning Simulations 294

Learning Rebels

NOVEMBER 8, 2023

Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support. This peer-supported learning environment ensures that customer service standards evolve to meet changing customer needs and expectations.

Community 130

Community Diversity Training Customer Service Learning 130

OpenSesame

AUGUST 3, 2010

As the company grows, the need to train your customer support staff becomes even more urgent. Investing in customer service training courses allows your company to establish a competitive edge in the marketplace. It can ultimately decide in your favor once the customer decides to buy.

Customer Service 52

Customer Service Services Custom Organization 52

Infopro Learning

APRIL 6, 2020

Training and Learning cannot be viewed as a one-time event in the yearly calendar – planning and preparing for it make organizations stronger and human capital rich. “To start with, let’s talk about the Learning Technologies Event 2020 that you attended last month. Is the program enhancing safety and security of employees?

Global 369

Global ROI Metrics Simulations 369

The Performance Improvement Blog

AUGUST 14, 2014

One implication of the phrase is that if you measure something (customer service, productivity, sales, revenue, etc.), I once consulted with a state Blue Cross Blue Shield office that proclaimed their commitment to customer service but evaluated customer service reps on the basis of how many calls they handled each hour.

Customer Service 203

Customer Service Metrics Evalution Compliance Training 203

Learningtogo

AUGUST 11, 2022

Instead of building, say, a branching scenario, you can have a practice chat bot for salespeople or customer service people. You can use a chatbot in many ways. It can be a completely different way to deliver learning. If a salesperson gets too pushy, the bot has been programmed to push back, to resist and object. Margie's Story.

Program 162

Program Website Streaming Learning 162

Rustici Software

DECEMBER 13, 2023

Between Brian, Chris, Joe and I, we had the pleasure of leading 12 sessions at various industry conferences and events in 2023. We take customer service very seriously here and even have a measure that we call the Delight-O-Meter to track our progress. Feel free to sing along: 12 Speakers Speaking. We talked a lot in 2023.

Software 80

Software xapi Journal Conference 80

Fly Plugins

MARCH 26, 2024

In the event of an audit or inspection, the LMS provides evidence of compliance, reducing the administrative burden and potential risks faced by healthcare providers. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Infopro Learning

SEPTEMBER 12, 2018

But these learning tools are often event-based, siloed activities. Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. They don’t often mirror how we learn in our everyday lives. Not all corporate learning takes place at a desk.

Performance 318

Performance Program Business Gartner 318

Learningtogo

MARCH 13, 2023

My contact there is certain it will help us with our workload while improving customer service. Home Learn BrainyBot™ HR Training Bot Margie's Story Events Connect Home Learn BrainyBot™ HR Training Bot Margie's Story Events Connect ⓒ 2023 – LearningToGo. Where can I learn about AI?” All Rights Reserved.

Brain 100

Brain Customer Service Exercise Performance Support 100

Infopro Learning

SEPTEMBER 12, 2018

But these learning tools are often event-based, siloed activities. Gartner projects AI bots will power 85 percent of customer service interactions by 2020 and will drive up to $33 trillion of annual economic growth. They don’t often mirror how we learn in our everyday lives. Not all corporate learning takes place at a desk.

Performance 267

Performance Program Business Gartner 267

Hurix Digital

OCTOBER 18, 2023

According to Salesforce , 23% of customer service companies currently use AI chatbots to manage customer interaction. By leveraging the power of conversational AI and natural language processing , businesses can create personalized interactions, streamline customer service, and drive AI-powered engagement.

Custom 52

Custom Metrics Customer Service Performance Support 52

Xyleme

NOVEMBER 14, 2023

From training employees on customer service and sales techniques to hiring and managing seasonal workers, Black Friday can have a significant impact on the learning and development departments of retail companies. Stay tuned for valuable insights and strategies to make the most of this critical shopping event.

Skills 52

Skills Xyleme Customer Service Training 52

Xyleme

NOVEMBER 14, 2023

From training employees on customer service and sales techniques to hiring and managing seasonal workers, Black Friday can have a significant impact on the learning and development departments of retail companies. Stay tuned for valuable insights and strategies to make the most of this critical shopping event.

Skills 52

Skills Xyleme Customer Service Training 52

Kitaboo

APRIL 23, 2024

They are customized for different departments, ensuring that employees gain comprehensive knowledge. Customer Service and Support Training Videos designed to enhance customer interaction skills cover practical aspects of customer service processes and software training.

Video 52

Video Diversity Training Compliance Training Guide 52

LearnDash

FEBRUARY 2, 2021

If you’re trying to coach your students to change their responses to various events, learning more about behaviorism will be helpful to you. Customer service: Managing stress, practicing responses. Learned behaviors are important for many instructional designers, especially those who focus on habits.

Learning Theory 335

Learning Theory Theory Education Online 335

TalentLMS

AUGUST 22, 2023

Host webinars or events: This is a great way to connect with customers and share valuable information. Example: HubSpot’s customer training events HubSpot is known for its free learning resources that help customers use its products. They also help build customer relationships. The results?

LMS 52

LMS Market Authoring Tools Compliance Training 52

TalentLMS

JANUARY 28, 2022

HubSpot doesn’t only provide software for customer service, sales, and inbound marketing. They provide anyone—customers or not—with reports and how-to guides that keep up with the latest in an ever-changing field. Delivering quality customer service. Include loyal customers in company initiatives.

Custom 98

Custom Customer Service Trust Sales 98

Play.ht

APRIL 15, 2024

They quickly handle lots of customer questions all at once, which is essential in busy places like call centers or on shopping websites during big sale events. They make sure customers get fast answers, keeping things running smoothly. How do conversational AI chatbots enhance customer experience in e-commerce?

Conversation 40

Conversation Text-to-Speech Customer Service Voice 40

Play.ht

APRIL 15, 2024

The work of an AI agent starts by setting a clear goal, like handling customer service questions or making traffic better in cities. They do not remember past events. In customer service, virtual assistants like Google Assistant, Alexa, and ChatGPT are becoming commonplace. How does an AI agent work?

Predictions 40

Predictions Customer Service Voice Services 40

Arlo Training & Events Software

AUGUST 15, 2021

About: Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel their passions. From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes.

Software 98

Software Blended Learning Management Training 98

Learning Pool

DECEMBER 7, 2020

Event sponsors include prestigious organizations such as LinkedIn, Yammer and Oracle. The team was awarded the accolade at a virtual event on 4 December 2020. The team’s nomination had the highest score in its category and was designated the Brilliance Award winner. This success is the latest in a string of accolades for the company.

Market 92

Market Teams Brandon Hall Oracle 92

CLO Magazine

DECEMBER 17, 2023

While some form of technical training was taking place regularly, much of it was reactionary to an event that occurred the previous week. Engagement in these training events has increased by over 30% and continues to climb. There was a lack of consistency in the material covered, both in content and in delivery.

Services 84

Services Compliance Training LMS Performance Support 84

Tesseract Learning

FEBRUARY 12, 2021

Interactivity keeps the learner occupied with a series of actions and reactions, through real-life challenges, experimentations, learning from mistakes, and dealing with unexpected issues and events. These are like bookmarks in a book that you can place anywhere on the screen to trigger certain events. Use Virtual Reality in Modules.

Interactive 139

Interactive Custom eLearning Development Course eLearning 139

Xyleme

SEPTEMBER 23, 2021

We pride ourselves on our award-winning customer service and the wide range of support resources we provide year-round, and we are excited to share just some of the positive we’ve received about this year’s virtual event: "Hands down the best conference we have ever attended. All relevant, valuable and inspiring.".

Xyleme 52

Xyleme Case Study Custom Customer Service 52

Paradiso

DECEMBER 16, 2022

Look at the features of the various systems and compare the pricing, customer service, and support offered. Consider the pricing, the customer service, and the support available. It is preferable to inform LMS Vendors of all important events before they begin a presentation. Prepare the Tender. Make a Decision.

Association Learning Management System 91

Association Learning Management System LMS Learning Management System RFP 91

Arlo Training & Events Software

MAY 30, 2021

I felt completely overwhelmed with the volume of admin involved with organising events. I can replicate events really easily, the waitlist feature is great, and being able to create visibility of our courses through our website means our customers can find information at their fingertips”, says Margarita Sanding, from IRI.

Leadership 98

Leadership Blended Learning Business Organization 98

Arlo Training & Events Software

FEBRUARY 4, 2021

A unique TMS feature that you won’t find with event management software that is designed for one-off events and ticketing. Allison Dhruy from Springhouse says “When we began researching WordPress plugins, almost all of them were specific to event management and online ticketing. With no human intervention.

Software 98

Software Technology Companies Management 98

Arlo Training & Events Software

APRIL 17, 2024

For example, in a customer service training program, ChatGPT can be used by a trainer to simulate diverse customer interactions, allowing trainees to practice responding to various inquiries and complaints.

Survey 105

Survey Global Trends Diversity Training 105

Gyrus

DECEMBER 21, 2017

Excellent customer service flows naturally from a corporate…… Gamification – Badges, Levels, or Leaderboards? The novel concept of taking something that is intrinsically fun and forming…… My Mom and Customer Support I spoke with my Mom last night. Who is certified?

Compliance Training 113

Compliance Training Association Learning Management System Compliance LMS 113

Tesseract Learning

FEBRUARY 16, 2022

The scenarios can be related to a day-to-day office scenario, product or service sale to a prospective customer, customer service experience or insight, particular skill development, team-building exercise, resolving common business issues, etc. The course was received well with positive feedback.

Compliance Training 98

Compliance Training Examples Effectiveness Customer Service 98