Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

TalentLMS

FEBRUARY 2, 2024

In sales, numbers speak louder than words. And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Ready to unlock your sales potential? Ready to unlock your sales potential? Let’s focus on the numbers that will boost your sales strategy.

Metrics 52

Metrics Sales Ratio Pattern 52

Ninja Tropic

DECEMBER 19, 2022

7 Sample Training Video Script Templates for eLearning Are your employees ready to take on their responsibilities? These seven sample training video script templates for eLearning will help you begin your project. Sample eLearning Scripts 1. But how do you create an effective educational video?

Examples 52

Examples Sample Harassment Training Templates 52

WhatFix

OCTOBER 31, 2023

Benefits, Examples) Published: October 31, 2023 Disha Gupta Companies of all sizes are increasingly prioritizing learning & development (L&D) for their organizations, leading to the innovation and spread of exciting training technologies. Back to Blog Employee Training & Development What Is Simulation Training?

Simulations 52

Simulations Examples Benefits Training 52

BigTinCan

SEPTEMBER 15, 2021

Working in or leading medical device sales teams is not for the faint of heart. Here are 7 medical device sales tips that help top reps stand apart from their competition. New hospital staff or protocols (for example, COVID-19 protocols). Sales territories and incentives restructuring. Doctors moving hospitals.

Sales 105

Sales Teams Tips Compliance Training 105

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. In-person group training sessions for soft skills training like customer service, team-building, and client management.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Inkling

MAY 16, 2016

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. in 2015, according to STR, Inc. Employee Productivity.

Metrics 124

Metrics Customer Service Services Custom 124

Gyrus

SEPTEMBER 2, 2015

Sticking with the Ben Franklin theme I started last week, today I discuss a personal example that illustrates the simple idea Franklin meant with his quote, “ Well done is better than well said.” ” to customer service. The post Customer Service: Well Done is Better than Well Said appeared first on Gyrus.

Customer Service 100

Customer Service Services Custom LMS 100

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products. These changes have caused a growing need for remote-friendly product knowledge training programs.

Productivity 419

Productivity Product Learner Develop 419

Tesseract Learning

FEBRUARY 16, 2022

This article showcases 5 examples of scenario-based learning. The scenarios can be related to a day-to-day office scenario, product or service sale to a prospective customer, customer service experience or insight, particular skill development, team-building exercise, resolving common business issues, etc.

Compliance Training 98

Compliance Training Examples Effectiveness Customer Service 98

Infopro Learning

NOVEMBER 10, 2022

These objectives might be anything from a measurable increase in sales to a shift in employee morale. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. For example, a new service provided by an insurance agency may have subtle differences in policy terms in different regions. However, L&D trends and strategies have also recently changed.

Knowledge 410

Knowledge Productivity Product Program 410

Tesseract Learning

MAY 23, 2022

This article showcases 3 effective examples of blended learning. For example, you are developing a blended learning program on the cardiovascular system for medical professionals. This article will look at 3 effective and impactful examples of blended training. Examples Of Blended Learning. How To Use Blended Learning.

Blended Learning 105

Blended Learning Blended Examples Effectiveness 105

Inkling

MAY 23, 2016

If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Higher conversion optimization means more sales with less advertising and promotion, lowering your operational costs. Wage per sale ratio: How cost-effective is your overhead? Employee Productivity.

Metrics 113

Metrics Customer Service Ratio Services 113

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In the same fashion, customer service reps become high-performing universal bankers with a better understanding of the products and services.

Program 419

Program Training Train Learning Objects 419

Capytech

APRIL 14, 2022

5 Sales Training Secrets that Will Boost Revenue. Sales training is an important part of the sales strategy in most companies. To take your sales training to another level and give your organisation a revenue boost, you should go beyond having a sales strategy, developing a sales training strategy as well.

Sales 52

Sales Customer Service Training Train 52

Roundtable Learning

SEPTEMBER 23, 2021

This article will define gamification, explain how gamification is used for corporate training, and explore 4 real-life examples of gamification in corporate training. . For example, let’s explore an instructor-led training (ILT) program. 4 Real-Life Examples Of Gamification For Corporate Training. Track personal progress .

Gamification 90

Gamification Corporate eLearning Examples Diversity Training 90

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

Learning Styles 52

Learning Styles Sales Diversity Training Simulations 52

Ed App

APRIL 29, 2022

Discover soft skills examples that you can develop to ensure that you are well-rounded for any new or existing role, no matter what your seniority level is. This soft skill example is especially important for industries like sales and customer service that involve constant communication with customers.

Examples 72

Examples Skills Problem Customer Service 72

Avilar

MAY 4, 2022

We all know that sales drive business growth. And that stronger sales individuals and teams can accelerate revenue growth. But great sales and business development individuals and teams don’t happen by accident. Or those with the best sales skills. Here’s how a sales competency model can accelerate your business growth.

Sales 94

Sales Business Performance Support Skills 94

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Roundtable Learning

APRIL 22, 2021

By 2030, 23 million jobs worldwide are set to use virtual reality (VR) or augmented reality (AR) for training, meetings, or customer service purposes. At Roundtable Learning, we develop custom VR training programs tailored to an organization’s learning needs. What Is Virtual Reality Training? We’re here to help!

Examples 98

Examples Simulations Diversity Training Metrics 98

STRIVR

JANUARY 2, 2023

Hearing about VR training might be inspiring, but without actual concrete examples, it’s hard to wrap your mind around how it might help your company. In that spirit, here are four examples of Strivr customers changing the nature of workplace training with VR. VR training example 2: JetBlue engages a new generation of learners.

Examples 52

Examples Metrics Training Train 52

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Adaptability.

Customer Service 49

Customer Service Compliance Training Services Custom 49

TalentLMS

JANUARY 13, 2020

And with real corporate examples, too. Examples of gamification in corporate training (and how to do it yourself). Let’s take Duolingo as one of the shining examples of gamification in eLearning. Examples of gamification in corporate training (and how to do it yourself). Delivering exceptional customer service.

Gamification 94

Gamification Examples Training Train 94

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” You need specifics and examples. Forgetting to ask customers if they found everything results in lost sales and less satisfied customers.

Behavior 491

Behavior Analysis Simulations Photo 491

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

AUGUST 9, 2023

To do this, you could run a blog related to your product offerings using keywords that potential customers might search for. Another example of driving traffic to your eCommerce website would be using QR codes on physical marketing materials. Post-Purchase: Maintaining Loyalty Conversion funnel optimization goes beyond the sale.

Conversation 52

Conversation Sales Strategy Authoring Tools 52

Clarity Consultants

MAY 26, 2023

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. This makes a sales enablement program a vital tool when running a business. What is the Purpose and Goal of a Sales Enablement Program? That’s why a sales enablement program is essential.

Instructional Design 62

Instructional Design Sales Instructional Instruction 62

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Daily Dilemma Scenarios.

Customer Service 58

Customer Service Case Study Activities Services 58

Ed App

NOVEMBER 23, 2022

In this article, we’ll explore engaging and effective skill training examples to consider for your training, whether that’s in-person or through elearning. Skill Training Example #1 – On-site practical training. Skill Training Example #2 – Shadowing. Skill Training Example #3 – Simulation Training.

Examples 52

Examples Skills Case Study Simulations 52

Infopro Learning

JUNE 6, 2019

To provide exceptional experience to these customers, whether they are selling or servicing, representatives need to have a deeper understanding of their products than ever before. Micro learning can help to prevent your service staff from getting information overload and make sales training materials more effective.

Productivity 280

Productivity Product Knowledge Simulations 280

Kitaboo

APRIL 21, 2023

How then, can you afford your sales team not having access to mobile-first content? Your sales team is the face of your company. When they go for a sales meeting, their sole objective is to turn the prospective customer into a client. The customer needs information that helps him solve a problem.

Sales 52

Sales Mobile Augmented Reality Teams 52

Learning Rebels

NOVEMBER 8, 2023

Enhancing Customer Service Skills: A customer service excellence community solves the ongoing challenge of delivering top-tier customer support. This peer-supported learning environment ensures that customer service standards evolve to meet changing customer needs and expectations.

Community 130

Community Diversity Training Customer Service Learning 130

TOPYX LMS

FEBRUARY 13, 2020

Retail companies rely on the performance of their staff to generate sales and attract and retain customers. For example, most retail workers need targeted sales training. The same is true for customer service training - without it, retail workers are unprepared to resolve customer conflicts and to keep customers happy.

Platform 207

Platform Productivity Product Customer Service 207

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40