KnowledgeCity

APRIL 22, 2022

Since holding your audience’s attention is a top priority in training sessions, it is imperative to avoid turnoffs like using vague generalities, stating the painfully obvious, or using examples that apply to other fields, time periods, or demographics. For example, a subject matter expert may know their material impeccably, but could still.

Compliance Training 52

Compliance Training Diversity Training Training Train 52

Continu

MARCH 1, 2019

Check out the dates, locations, sample sessions, and a short list of speakers to see which catches your interest. Customer Contact East. Frost & Sullivan’s conference is aimed at customer service and customer contact executives, so it includes lots of high-level breakout sessions. Smart Customer Service.

Conference 40

Conference Captivate Customer Service Authoring Tools 40

Infopro Learning

APRIL 5, 2016

Let’s look at an example. Customer service is rechristened as customer experience and user experience is drawing people to seminar and symposiums. Not stories based on guesswork or assumptions, but stories that build upon the content with the same messaging that first connected with the learners.

Instructional Design 170

Instructional Design Instructional Instruction Design 170

Creativ Technologies

DECEMBER 14, 2021

Small businesses also can’t afford to spend any money on seminars because they are prohibitively costly for them. The customers start believing in the company and its values because of the eloquent behavior of its employees and their mannerisms. Hence, the employees’ behavior advertises the company better than anybody else.

Market 52

Market Business eLearning Consultant Social Networks 52

The Performance Improvement Blog

DECEMBER 16, 2015

Instructor-facilitated seminar – meeting convened by an instructor; learners discuss a topic relevant to their work and chosen by instructor. Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback.

Simulations 100

Simulations Case Study Wiki Performance Support 100

Edume

JANUARY 23, 2018

Bite-sized, interactive sessions show driver-partners how to use the Uber app and provide tips on delivering excellent customer service. The EduMe training platform has been proven to significantly reduce the time to start driving with Uber whilst increasing drivers’ productivity and quality of their service.

microlearning 68

microlearning Platform Case Study Companies 68

SkyPrep

SEPTEMBER 26, 2016

Even though you may have transferred your learning options from traditional seminars with scheduled trainers to online programs, there are still ways you can build collaborations between online learners. Set the example of a learning culture from the top down. Others learn much faster through videos or even interactive options.

Online Learning 66

Online Learning Online Simulations Module 66

TalentLMS

MARCH 3, 2020

A lesser-used approach to product training is spending some time in customer service. Shadowing a customer service employee and listening to customer feedback first-hand will help sales employees have a better understanding of both your customers and your product. This might be different for each employee.

Sales 52

Sales Blended Learning Virtual Classroom Tips 52

Roundtable Learning

FEBRUARY 23, 2021

This article will explain what onboarding is, explore how AR can elevate onboarding programs, and provide three examples of using AR for onboarding. . Maybe you walk them around the office on a tour, have them sit through a seminar, or introduce them to an expert who shows them how to operate equipment. . What Is Employee Onboarding?

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Scanning Effectiveness Compliance Training Virtual World 59

Roundtable Learning

JULY 7, 2020

Here are some examples of training you can incorporate into your onboarding program: Using Virtual Reality To Tour A Sales Floor. Using Elearning Modules To Produce Engaging Company Policy Examples. When your customers have questions, you want to make sure that your employees are the product experts.

Blended Learning 52

Blended Learning Association Learning Management System Program Case Study 52

Academy of Mine

OCTOBER 8, 2021

For example: let’s say your medical organization (500+ employees) wants to improve its patient care, and you want to do this remotely while still utilizing some similar aspects to in-person training. In addition to training employees, many healthcare companies offer CE and professional development courses to external customers and partners.

LMS 92

LMS Sexual Harassment Training Compliance Training Harassment Training 92

learnWorlds

OCTOBER 18, 2022

Examples of Soft Skills. Examples of Soft Skills. Disputes between coworkers or customers are inevitable, but they don’t have to turn into full-blown conflicts if handled correctly. Conflict resolution training can teach employees to handle disagreements effectively and also provide excellent customer service.

Skills 52

Skills Blended Learning Simulations Authoring Tools 52

Disprz

MAY 18, 2021

For example, one of the goals is to make the customer service operations completely digital. Encourage them to attend various seminars and webinars that can help them in learning new skills. One great example of an enterprise learning solution is disprz. Millennials love to learn from experts.

Skills 52

Skills Gartner Analysis Survey 52

BrightCarbon

FEBRUARY 8, 2023

Thinking through that time in my life, I realize that all the presentation coaching I’m applying now began with a scientific seminar I had to create and deliver during my bachelors. I’d either pass or flunk my bachelors because of that seminar. My turning point was a university seminar. But, I got through it.

PowerPoint 59

PowerPoint Expert Microsoft Slides 59

learnWorlds

APRIL 21, 2022

Seminars and workshops can easily be customized to meet the organization’s specific needs. For example, working through different case studies that involve conflict at work or dealing with a difficult customer, helps them become familiar with their work environment and grow professionally. Register for Free. -->.

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Blended Learning Methods Compliance Training Case Study 122

ReadyTech

OCTOBER 31, 2022

For example, an IBM study shows that for every dollar invested in online training, IBM earns $30 in higher levels of employee productivity. It contrasts with synchronous learning, in which learning activities take place at a fixed time, such as in a face-to-face classroom or a seminar. We offer 24/7 live support.

Blended Learning 52

Blended Learning Web Asynchronous Training 52

SkyPrep

SEPTEMBER 26, 2016

Even though you may have transferred your learning options from traditional seminars with scheduled trainers to online programs, there are still ways you can build collaborations between online learners. Set the example of a learning culture from the top down. Others learn much faster through videos or even interactive options.

Online Learning 40

Online Learning Online Simulations Module 40

ReadyTech

AUGUST 10, 2022

You can determine how many learners can be in the lab at any given time, the type of devices they can use (for example, VR headsets, desktop computers, or mobile devices), the hours the lab is available for use, and more. A webinar is a type of digital seminar that is presented over the internet. Why Not Just Use a Webinar?

Teach 52

Teach Benefits Simulations LMS 52

LearnUpon

FEBRUARY 6, 2020

In organizations that only use traditional training methods, if your best trainer delivers an exceptional seminar, that’s only valuable to those who were present for it. On the other hand, if that trainer’s high-quality training session is recorded, that same content can be used to inspire and educate employees throughout your organization.

Compliance Training 52

Compliance Training Cost Online Training 52

Mindflash

FEBRUARY 16, 2012

Employees frequently select education programs based on a seminar, book, or program title, not by a clear understanding of the material, its correlation to the job, its ability to enhance performance, or the level of effort and commitment required to carry it out. A waste of time. Employees have to want to be better.

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Training Train Learning Objects Tips 77

Saffron Interactive

MARCH 3, 2018

As well as holding court at our famous orange stand, we were recognised in seminar discussions by Rob Lang and Shivani Patel-Solanki of ACCA, and Ian Borkett of TUC’s unionlearn. Like we discussed in our seminar, Chatbots are everywhere in the retail sector. We’ll be sharing tips on securing your data strategy in our newsletter.

Trends 40

Trends eLearning Strategy eLearning Consultant Corporate eLearning 40

WalkMe Training Station

JULY 26, 2016

Disney has long been hailed as a leader in customer service, providing an almost unrivaled customer experience to its movie-viewers and park-attendees. The company engages in thorough, values-based employee training to ensure that each customer is treated the right way – the Disney way.

Teach 40

Teach Movie Consulting Customer Service 40

Mindflash

JUNE 6, 2012

Most trainers can’t just go to the VP of customer service and tell them they need 11 months to create that new-hire training program. One of my favorite examples is the safety training story in the preface to Dave Meier’s book, The Accelerated Learning Handbook , which I like so much I included it in our book.

Instructional Design 105

Instructional Design Instructional Instruction Design 105

eLearning 24-7

MAY 1, 2020

If you have ever seen “Newsies” and I am personally sorry if you did, they show a perfect example. . Still, the LXP space leads overall, especially with skill ratings for example. . Covers webinars, online instruction classes, seminars (F2F, although right now that isn’t happening), events, and so forth.

RFP 58

RFP Learning System System Authoring Tools 58

Ed App

JUNE 24, 2021

Gone are the days when you needed to waste hours or days building the perfect face-to-face programs, overspend for venues and lodges, or force your sales team to take time out from their busy schedule to attend a week-long seminar. Cost : Paid Plans. Key Features: Content authoring tools, VR training, pre-built sales courses.

Sales 52

Sales Platform Virtual World eLearning Tools 52

Web Courseworks

OCTOBER 24, 2014

The DOL and NASWA contracted with WCW to have our team of instructional designers build 508-compliant eLearning courses to replace a week-long in-person training seminar. For example, military members are screened for a wide range of abilities. Will your course on over-the-phone customer service training be offered to deaf learners?

Compliance Training 235

Compliance Training Compliance Web Voiceover 235

Academy of Mine

OCTOBER 7, 2021

For example: let’s say your medical organization (500+ employees) wants to improve its patient care, and you want to do this remotely while still utilizing some similar aspects to in-person training. In addition to training employees, many healthcare companies offer CE and professional development courses to external customers and partners.

LMS 40

LMS Sexual Harassment Training Compliance Training Harassment Training 40

Saffron Interactive

JULY 31, 2009

Carroll, a Canadian musician, had his guitar damaged by United and although this was upsetting the customer service he received in the following nine months drove him to distraction - United just refused to accept any liability. Our customers, the learners, are being exposed to a multitude of technologies at a frightening pace.

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YouTube Liability Customer Service iPhone 53

Talented Learning

MAY 14, 2020

Prior to 2020, many associations relied heavily on in-person tradeshows, seminars and on-site training because they were historically popular offerings for both the association and the member. Finally, an open, fully documented API allows for tight and custom integrations built and maintained by IT types at a cost.

Association LMS 98

Association LMS Association Learning Management System Association LMS 98

WhatFix

AUGUST 31, 2022

15 Examples of Killer Training Videos (+Why They Work). We’ve curated this list of 15 examples of training videos to help you nail all this and hit the sweet spot with your next training video – as well as why video training is a more effective medium for L&D teams. Types, Examples, Tips. Back to Blog. August 31, 2022.

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Examples Video 52

eLearning 24-7

SEPTEMBER 14, 2022

I didn’t think about notifying my salesperson or customer service rep, or even checking to see what should I do. Does your vendor offer managed services? This is different than professional services. I am a huge fan of managed services. I didn’t care.

Guide 73

Guide vendor Learning System Association LMS 73

eFront

JULY 18, 2017

The right training program will have a plethora of benefits for a company: it increases employee engagement , retention , and productivity; it decreases the need for supervision, reduces absenteeism, improves customer service, and boost sales. For example, outside trainers can seem attractive, but they are not absolutely necessary.

Budget 71

Budget Cost Effectiveness Management 71

eLearning 24-7

OCTOBER 25, 2018

And I know folks who leave them are usually unhappy for various reasons, but I can tell you that I have had two in-depth meetings with SumTotal including one with the VP of Customer Service/Support and have seen the metrics. Cornerstone for example, does not, even though it is a robust LMS. I like that.

LMS 69

LMS Metrics SumTotal RFP 69

eLearning 24-7

JUNE 1, 2021

I wondered to myself, what if Tombstone, purchased a learning system, to provide learning and training content to their employees, reenactors and even townsfolk on everything from customer service, to communication, to dealing with groups and teams? Event management is related around webinars and seminars (ILT), you want this.

Learning System 59

Learning System System Compliance Training Metrics 59

eLearning Architect

FEBRUARY 11, 2016

My seminar was called ‘How to Double your eLearning Return on Investment’ - and following a lively seminar with lots of questions, I wanted to share some highlights. I would love to go into a lot more detail and I will probably do that at a later stage, but it at least gives you an indication of what you missed at the seminar.

Compliance Training 134

Compliance Training eLearning Strategy Corporate eLearning eLearning Consultant 134

Learning Visions

MAY 20, 2009

I used to pitch up against some of the "big guys" -- NetG, SkillSoft -- who do some custom development, but the clients would choose our small shop because we provided better customer service. So for custom developers, if youre trying to build up some brand recognition, is it essential to stay local? 9:26 PM Derek said.

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Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

CLO Magazine

MAY 9, 2013

” For example, in 2007, IBM created a business process management (BPM) simulation game called Innov8. Players quickly see how practical process improvements can help meet profitability, customer satisfaction and environmental goals while addressing real problems municipalities and businesses face.

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Gamification Metrics Player Games 85