ThinkingKap Solutions

JANUARY 23, 2019

So, using a professional can actually bring more value than recruiting Susie from from Customer Service, just because she sounds good over the phone. This took a social, pen-and-paper activity and translated the spirit of it into a keyboard-and-mouse (or touchscreen) activity. For example, we created a course on a company’s information firewall. For example, robust Customer Service training could consist of simulating the actual job.

eLearning Strategy 52

eLearning Strategy eLearning Tools Solution Simulations 52

ThinkingKap Solutions

JANUARY 23, 2019

So, using a professional can actually bring more value than recruiting Susie from Customer Service, just because she sounds good over the phone. This took a social, pen-and-paper activity and translated the spirit of it into a keyboard-and-mouse (or touchscreen) activity. For example, we created a course on a company’s information firewall. In addition to content explaining the firewall and the intricacies involved, it had tons of specific scenario questions.

eLearning Strategy 40

eLearning Strategy eLearning Tools Solution Simulations 40