Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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Customer Service Activities Services Custom 52

eLearning Industry

MARCH 8, 2020

Elevate your customer service training game through the latest tools like simulations, Electronic Performance Support System (EPSS), and mobile learning. This post was first published on eLearning Industry.

Customer Service 78

Customer Service Services Simulations Custom 78

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Customer Service Services Custom microlearning 160

Infopro Learning

FEBRUARY 5, 2020

This greatly improves customer experiences and can improve your sales team’s abilities on many levels. In this article, we are going to share with you why product knowledge training can be a game-changer for your business. Equip Employees with Essential Knowledge.

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Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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Customer Service Services Ideas Custom 52

eLearning Industry

FEBRUARY 10, 2020

This eBook will help you learn how to identify and solve problems with your customer service, develop a training plan, understand 4 popular training methods, integrate blended learning, reap the benefits of experiential learning, and successfully set KPIs. This post was first published on eLearning Industry.

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Customer Service Blended Learning eBook Services 74

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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Customer Service Coaching Services Authoring Tools 40

Ed App

DECEMBER 15, 2022

Game-based training has gained popularity as it’s more engaging and enjoyable than traditional forms of training. If you’re looking for ways to implement this, let’s look at some game-based training examples you can use. What is Game-based Training? Game-Based Training Example #1 – Simulations.

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Examples Games Simulations Diversity Training 104

dominKnow

OCTOBER 25, 2022

Harbinger developed the Headset Hero game for a U.S.-based based fast-food chain that was struggling with low customer satisfaction. The restaurant chain was known for its speed, but they were getting customer complaints about courtesy and order accuracy.

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Harbinger Templates Customer Service Custom 97

LearnDash

JUNE 25, 2020

But how do you design a game for your course? I learned to type from an old computer game. It offered several typing games, each designed to teach a certain skill—where to find letters on the keyboard, where to find numbers, how to use capitals and punctuation, and (the hardest) how to gain a sense of rhythm. (I Interactive.

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Games Effectiveness Tips Design 205

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Customer Service Services Custom Guide 70

Infopro Learning

MAY 1, 2018

In this article, I’ll highlight 8 unexpected ways to incorporate serious games into your online training strategy. How To Use Serious Games In Online Training. Serious games engage employees and make the online training experience enjoyable, which is the last thing your staff might expect from a formal online training session.

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Compliance Training Games Online Simulations 193

The Performance Improvement Blog

DECEMBER 10, 2013

When it comes to measuring customer satisfaction, managers are gaming the system. They are advising customers to answer survey questions in a way that makes the manager look good, i.e., a rating of 5 on a 5-point scale. Rather than trying to improve the customer experience, they are trying to improve their scores.

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Custom Games System Customer Service 185

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

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Customer Service Services Custom Training 98

Knowledge Guru

JANUARY 7, 2014

When it comes to game-based learning, 2014 is the year of theory moving into practice. An increasing number of organizations are planning initiatives to include games in their learning solutions. But if you’ve never designed a game before, or tried to include a game in your training, where do you begin?

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Games Corporate Learning Compliance Training Content 229

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Customer Service Compliance Training Services Custom 49

Kapp Notes

JANUARY 9, 2012

Instructional or serious games should be driven, in part, by the types of interactions you wish to illicit from learner. A common mistake among novice instructional game developers it that they focus too much on the topic or instructional goals and not enough time on the interactions that will drive the learner toward those goals.

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Player Games Interactive Customer Service 180

Unboxed

OCTOBER 18, 2018

According to HubSpot, growing companies are nearly twice as likely as stagnating companies to prioritize customer service training as “very important.” Fun and games, of course! We get it: On the surface, customer service training games and activities may seem frivolous. Customer Role Play.

Customer Service 40

Customer Service Services Ideas Custom 40

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

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Customer Service Services Custom Training 40

Hurix Digital

NOVEMBER 21, 2023

Game-based learning is a type of online learning that uses games to motivate, engage, and challenge learners. According to a report , the global game-based learning market is expected to grow at a CAGR of 19.6% But how can you create an engaging game-based training experience for your learners? billion by 2027.

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Games Learning Objects Simulations Blended Learning 45

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Problem-Solving Serious Games. Stress Test.

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Customer Service Case Study Activities Services 58

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Kapp Notes

FEBRUARY 25, 2013

There are many considerations that need to go into creating a learning game. 1) What business problem is prompting the need for the game? Lack of customer service? 3) What is the desired outcome of the game? What do you want the learner to be able to do or to know after playing the game? Lack of sales?

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Games Create Attitudes Customer Service 212

Knowledge Guru

OCTOBER 18, 2013

If you want to design a learning game, you need to know about game mechanics and game elements. Game mechanics are the rules players follow… and rules the game follows. In the board game Ticket to Ride , you can choose between four possible actions but only perform one of them on every turn.

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Games Case Study Multitasking Learning Objects 209

Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

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Customer Service Services Custom Compliance Training 418

eLearning Brothers

APRIL 10, 2017

Last week, eLearning Brother’s Executive Director of Custom Services , Bill West, hosted Richard Lowenthal of The Game Agency in a webinar discussing the benefits of games in eLearning. Game- based learning. Games complement and improve the effectiveness of traditional training.

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Attention Games eLearning Customer Service 0

Infopro Learning

JUNE 6, 2019

To provide exceptional experience to these customers, whether they are selling or servicing, representatives need to have a deeper understanding of their products than ever before. Micro learning can help to prevent your service staff from getting information overload and make sales training materials more effective.

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Productivity Product Knowledge Simulations 280

Infopro Learning

OCTOBER 25, 2021

Like any other industry, technology has completely changed the game for sales professionals working in Finance organizations. As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications.

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Sales Diversity Training Program Case Study 419

E-Learning Provocateur

FEBRUARY 23, 2015

Game-based learning doesn’t have to break the bank. Sure, you can spend an obscene amount of money on gaming technology if you want to, but you don’t have to. In this free online game, you play the role of a waitress in a busy restaurant. For example, suppose you incorporate the game into a team-building workshop.

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Games Blended Learning Score Collaboration 100

eFront

JULY 21, 2015

The reason is simple: If you have an eLearning program that includes scenario-based interactions akin to serious games (never mind with the scoring), then this is the tool for you. Consider a training scenario for improved customer service through the use of the latest CRM software installed within the organization infrastructure.

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Evalution Simulations Corporate eLearning eLearning 40

Kapp Notes

FEBRUARY 25, 2013

There are many considerations that need to go into creating a learning game. 1) What business problem is prompting the need for the game? Lack of customer service? 3) What is the desired outcome of the game? What do you want the learner to be able to do or to know after playing the game? Lack of sales?

Games 124

Games Create Attitudes Customer Service 124

learnWorlds

JULY 17, 2023

In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills. For example, the training goal could be to improve customer service skills by 20% within the next quarter.

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Diversity Training Compliance Training Simulations Games 52

Hurix Digital

DECEMBER 15, 2023

With 71% of buyers expecting customer services, meeting their unique needs is essential. It allows you to analyze user data, find patterns, and create custom solutions. Automate Customer Service with AI Chatbots Efficient customer support is critical for a successful B2B e-commerce experience.

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Personal Personalization Solution Games 40

The Game Agency

SEPTEMBER 5, 2019

Stamford, CT – September 5, 2019 – The Game Agency has been named to the 2019 Top Training Companies List for the training delivery sector of the learning and development market. The Game Agency accommodates all types of learners by offering robust training through a variety of modalities such as virtual, online and on-demand learning.

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Compliance Training Games Industry Companies 69

Clark Quinn

JULY 4, 2023

If we hear “too many errors in manufacturing” or “customer service ratings aren’t high enough”, that’s quantifiable, and we have a target. There are other situations, however. We might not get metrics, so then we might have to infer them from the performance outcomes.

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Metrics Harassment Training Customer Service Sales 203

Lemonade

NOVEMBER 8, 2019

Okay, so you’re interested in game-based training. Game-based training is beneficial and applicable to many areas across your organization. Game-based training is beneficial and applicable to many areas across your organization. Let’s unpack each use case for game-based training and see how it benefits different departments.

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Games Compliance Training Training Train 41

Learning Visions

FEBRUARY 1, 2013

There's a lot of cool stuff from game design that we can apply. We can make stuff look like games, but it doesn't have the fundamental elements that make games engaging. Raph Koster -- "in games learning is the drug" in A Theory of Fun. a game that's too hard). When you play a game, the first levels are easy.

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Cognitive Games Create Design 237