5 ways to deliver customer service training
JANUARY 24, 2019
Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. Learning in a group setting enhances individual and team knowledge and provides a superb team building opportunity. Also, when the on-site delivery method is used, managers can observe the customer service reps’ behaviour, tone, body language, etc.