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The Quiet Evolution of Conversational AI: Transforming Customer Service Dynamics

Integranxt

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

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The complete guide to effective customer service training

TalentLMS

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Google Doc Style Collaboration for WordPress via Multicollab with Multidots CEO Anil Gupta

LifterLMS

Here he will talk about one of his groundbreaking products Multicollab which is a Google docs style commenting and collaboration tool. A Multicollab is a WordPress tool that allows providing Google-style editorial comments and suggestions inside your WordPress site. It’s google doc style editorial commenting for WordPress.

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My Top 10 Posts for 2020

Experiencing eLearning

If you want a job creating soft skills training, create customer service samples. Build a Branching Scenario in Google Forms. Can you build a branching scenario in Google Forms? This post includes rates and salaries from multiple sources. 30+ Ideas for eLearning Portfolio Samples. Target your desired audience.

Examples 371
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If the User Experience Annoys, Fix It.

Association eLearning

I’m not talking about customer service, but actual UX design. Share this on Google+. Add this to Google Bookmarks. I had a bad user experience (UX) at a dollar store a while back. I swiped my card into the card reader to pay. A prompt told me to click “Enter,” with an arrow pointing at one of the buttons. Tweet This!

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Enhance Digital Learning Experiences with Video

B Online Learning

Pretty much any interest you have can be ‘googled’ and located not only for entertainment purposes but also for learning. The process might be an interpersonal one, showing an example discussion around a customer service encounter, or a performance management session etc, or even how to use a product. There’s a vid for that.

Video 164
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Office Etiquette Training for New Hires? Why Some Companies Think It’s Critical

KnowledgeCity

Etiquette training can help new hires understand how to represent the company in a professional manner and handle any potential conflicts or difficult situations involving customer service. This can lead to better customer satisfaction and retention, as well as a positive reputation for the company.