Remove Customer Service Remove Informal Learning Remove Knowledge Management Remove Stock
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Profile of a learning architect: Rob Bartlett

Clive on Learning

Rob has achieved success by integrating formal and informal learning activities in pursuit of clear strategic business objectives. Formal programmes Three programmes dominate the formal schedule: The lending essentials programme : This takes employees from day 1 to 18 months and covers all credit and customer service policies.

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Portrait of a learning architect: Rob Bartlett

Clive on Learning

Throughout my book The New Learning Architect I take time out to look at real-life examples of great learning architects in action. Rob has achieved success by integrating formal and informal learning activities in pursuit of clear strategic business objectives.

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Not Your Father’s ROI

Jay Cross

Stock market investors value Google at $125 billion. CapGemini’s relaunch of its knowledge management initiatives offers a great example. Its initial program wasn’t working: 20 percent year-on-year usage decline, three and a half year average document age and an average of seven years to refresh current knowledge.

ROI 66