Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Create Remote-Friendly Training Content.

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Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in turn, remote training has become a decided mainstay. Here are 10 customer service remote training activities.

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Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

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Infopro Learning

APRIL 3, 2023

Training and development have become more important in today’s fast-paced business world. Ltd, the Global Corporate Training Market to Exceed Valuation of $493.32 The success of an organization is significantly influenced by its capacity to provide successful training. Billion by 2028. Let’s take a look.

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Infopro Learning

OCTOBER 25, 2021

An effective way to help businesses increase their profits is by ensuring that their sales teams are well trained. Conducting finance training programs to boost sales proficiency has become an essential aspect in taking any business forward. The better your salesforce is trained, the more chance for your business to grow and succeed.

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Infopro Learning

MARCH 7, 2022

Employees working in banks and other financial institutions need to undergo adequate training to learn, apply, and adhere to the industry compliances. The Finance industry may find it challenging to provide effective compliance training. Why is Compliance Training Essential? Comprehensiveness. Timely Delivered.

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Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

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Infopro Learning

JUNE 25, 2021

These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

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Infopro Learning

JANUARY 21, 2021

This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

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eLearning Industry

SEPTEMBER 19, 2021

Complaints, snide remarks, and rude gestures are usually part of the job description for customer service employees. Fortunately, you can help them manage these daily stressors with video-based JIT support tools. This post was first published on eLearning Industry.

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Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Develop simulations to build service skills.

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Infopro Learning

JANUARY 19, 2023

With technological advancement, jobs are getting more intricate and delivering improved business results is becoming more challenging. So, this is where the importance of corporate training comes into place. Embracing the best quality training programs helps drive engagement and performance, significantly reducing attrition rates.

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Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

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WalkMe Training Station

SEPTEMBER 26, 2018

Customer service is a philosophy that needs to be adopted organization-wide, not reduced to one department. Every employee must prioritize customer service, because ultimately customer satisfaction drives business growth. This is surprising, and largely the result of a lack of focus on customer service trainings.

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Inkling

MAY 16, 2016

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Determine how customer service from improved employee training can increase both your occupancy rate and bottom-line. Employee Productivity. Staying with one hotel an average of only 2.3

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eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It’s important that certain skills are taught in your Customer Service eLearning course when it comes to improving sales numbers.

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LearnDash

FEBRUARY 8, 2021

You’re building a training course for remote workers. However, with remote work a growing part of office cultures around the world, employers have to think about the training needs of their employees. Here are our top eight training needs for remote workforces in 2021. What skills should you include? Project management.

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Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn? Create a plan.

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Webanywhere

AUGUST 23, 2023

Enter the realm of Corporate Learning Job Roles – a fascinating tapestry of positions that work synergistically to craft enriching learning experiences for employees. From orchestrating seamless training events to curating engaging digital content, these roles form the backbone of modern workforce development.

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LearnDash

OCTOBER 8, 2020

Here are 6 types of employee training that can be done online. Employee training is an investment —in the individual workers, but also in the business as a whole. When employees feel supported in their jobs, they not only enjoy their work more, they are more likely to stay with a company for longer.

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IT Training Department Blog

JULY 24, 2023

Corporate IT training programs can be an invaluable resource for companies to stay competitive by keeping employees on top of new technology and processes. These training programs offer a wide range of benefits that any company should tap into to benefit their bottom line. all while reducing mistakes and improving customer experiences.

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The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

SEPTEMBER 13, 2023

The customer service sector has also seen positive progress, with chatbots and virtual assistants providing instant responses and improving customer service. E-commerce giant Alibaba has implemented AI-powered customer service chatbots that handle 95% of all written and spoken customer inquiries.

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Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

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Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management.

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TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Customer Persona Stories.

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Tim Slade

DECEMBER 1, 2018

Whether you’re an instructional designer, an eLearning designer, or just an everyday learning professional, a crucial part of your job is understanding when training is not the answer. The truth is, it doesn’t take a lot for a stakeholder to see the slightest drop in performance and conclude that “training will fix this issue!”

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Disprz

SEPTEMBER 21, 2022

On-the-job training (OJT) is the perfect strategy to improve employee skills to become more productive and efficient. It’s not always the conventional training process, but a much-needed relief. Why should you consider on-the-job training methods for your employee development?

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Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. The missing link here is structured call center training. What Is Call Center Training?

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Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Infrequent Content Updates.

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OpenSesame

AUGUST 12, 2016

Employee training is timely and there are thousands of requirements within each industry, making elearning an effective option for all. With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. Operational Training. Operational Training.

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