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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020.

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How to Avoid and Mitigate Skills Gaps

KnowledgeAnywhere

matter what industry you’re in, you’re bound to face the challenge of a skills gap at some point. A skills gap is when a gap exists between the skills of a team member and the skills required for their position. So how do you, as an organization, mitigate this?

Hospitality LMS: What to Know

Continu

So it’s vital to properly train your team with a hospitality LMS so they can meet the ever-changing demands of today’s customers. Let’s say for example you have a new product being launched and you need to train your sales team. Since these employees are always interacting with customers and are often the first point of contact a customer has with a company, a positive first impression is vital. What key features do you need? Noted customers.

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. How is such a huge gap in perception possible? Well, many service teams simply don’t have the customer support skills to understand what customers actually want. An even more startling figure is that up to $62 billion of business is lost annually because of poor service. The Must-Teach Customer Support Skills.

How to Ensure You Don’t Do a Starbucks

Enyota Learning

~Your customer doesn’t care how much you know until they know how much you care – Damon Richards, Customer Care Expert. In a customer-centric world, it’s hardly surprising that everything starts and ends with the customer: from your product or service idea to the markets you serve, down to the marketing channels you use, and, especially, the customer service you offer. The Importance of Good Customer Service.

How to Train your Frontline Employees?

Disprz

What kind of service was that? All because one person in the outlet didn’t hear one customer’s request properly. This is just a simplified example of the impact the frontline teams can have on the overall reputation of an organization. So do frontline employees.

How to Choose an Effective Employee Training Program

Unboxed

A whopping 70 percent of employees don’t feel like they’ve mastered the skills they need to do their jobs well. Of course, you do! When you take the time to train employees intentionally, you’ll also improve your company’s reputation. Program Customization.

Manage Customer Satisfaction with a Crisis Management Plan

Sales Hacker

What’s your customer service horror story? The customer service that was so bad, no discount or Black Friday deal could entice you back. You’ll learn: What qualifies as a customer satisfaction crisis. The do’s and don’ts of crisis management.

Employee Training and Development during TOUGH Times

Ideaon

Its purpose is to identify gaps in employee knowledge, then use education to amplify skill sets. The ultimate goal of any company’s training and development program is to improve business by closing the gaps in knowledge using learning solutions.

How HR and L&D departments can stay on top of career mobility

Matrix

Really talented people looking for challenges are also actively pursuing this, updating their resumes, building external reputation and becoming part of modern-day occupational guilds. Few companies manage to offer true career mobility, assisting employees in making the transition between very different departments – from marketing to customer service for example. However, career mobility has a lot to do with being encouraged and inspired.

Employee Training and Development during Tough Times

Ideaon

Its purpose is to identify gaps in employee knowledge, then use education to amplify skill sets. The ultimate goal of any company’s training and development program is to improve business by closing the gaps in knowledge using learning solutions.

The Importance of Training Employees for your Business

Kitaboo

Reviews allow you to take a close look at what your employees do well, and where they can improve. You are then in a position to structure or choose a training program that fills any gaps in their skills and knowledge. Training helps your employees offers a better customer experience: Consumers judge a business by the quality of its customer service. You must understand your customers’ needs, and train your staff how to meet them.

How to Empower Frontline Employees with Mobile Training

Kitaboo

These customer-facing employees are part of various departments such as sales, marketing, retail, hospitality, etc. And their job roles could be that of a customer service executive, bank executive, in-store salesperson, receptionist, to name a few. They are trained to influence clients to try out a product/service and handle difficult situations like finding a quick resolution to a problem, trying to calm irate clients, etc. WANT TO KNOW HOW KITABOO WORKS?

Using an LMS to Modernize Your Hospitality Training

eThink Education

In these industries, customer service is one of the biggest impactors when it comes to success. Proper training ensures employees are well-equipped to accommodate the needs of customers and clients with politeness, positivity, and professionalism. Adaptability and Customization.

How to Choose the Best Game-Based Training Vendor

Lemonade

You know the benefits. There’s ton of companies out there, and unfortunately not all of them are doing stellar work. Do they specialize in game-based training? Be wary of companies who offer it alongside other eLearning services; their games will likely be mediocre, at best. Are their programs custom or SaaS? Custom solutions are great for larger scale projects, or training for a specific challenge. Are they a full service shop? Do they look fun?

‘Best of Elearning! ’ Awards Honor 100 Top Solutions

mLevel

There is no better honor than to be nominated by users and customers of these best-in-class solutions.”. Research indicated 85 percent of readers had recommended an e-learning solution to a peer over the most recent 12-month period, and 61 percent claimed that award recognition “impacts their decision” to consider a product or service. CUSTOMERS. >> Rapid deployment: most customers are up and running in less than a month. >> CUSTOMERS. CUSTOMERS.

How to Choose the Best Game-Based Training Vendor

Lemonade

You know the benefits. There’s ton of companies out there, and unfortunately not all of them are doing stellar work. Do they specialize in game-based training? Be wary of companies who offer it alongside other eLearning services; their games will likely be mediocre, at best. Are their programs custom or SaaS? Custom solutions are great for larger scale projects, or training for a specific challenge. Are they a full service shop? Do they look fun?

Congratulations to the finalists of the 2016 Moxie Awards!

mLevel

They’re reporting a 3X year-over-year revenue expansion with a 26X return on customer LTV. We have the highest-rated delivery food experience in Chicago, consistently delivering the most delicious meals faster than anyone (we’ve averaged 13 minutes per delivery since launch), with the best customer service in the business. We’ve also grown tremendously as a team since launching 12 months ago: starting as a team of three, we’re now a company of over 50!

Job 100

Free L&D webinars for July 2019

Limestone Learning

Tuesday, July 2, 2019, 8AM – 9AM PT: Customer Service Training Discussion with Lisa Crockett and Host Kristen Hayden Safdie Join EngageTHEM.org Founder, Lisa Crockett and Host Kristen Hayden Safide, as they discuss customer service training—with a bonus discussion about developing a portfolio. In this session, you’ll learn about how coaching can help individuals, teams, and enterprises build resiliency to avoid or alleviate burnout.

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Learning Management System – LMS

Ed App

To give you some ideas, it’s perfect for anything from employee onboarding to customer training, compliance training, and act as a virtual classroom to round out your holistic learning experience. An important component of shift work is that all teams turn out identical products.

LMS 52

5 Ways to Create a Continuous Learning Culture

Edume

Once you’re up to speed on why you should invest in it, your next question is likely “what can I do to actually bring continuous learning from theory into practice, and become a company with a consistently high performing, engaged workforce?” You do this by.