Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Customer Service Services Blended Learning Custom 52

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

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Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

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WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Fly Plugins

MARCH 26, 2024

An LMS simplifies the onboarding process by providing a structured and standardized orientation program. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques.

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CD2 Learning

JUNE 25, 2021

The demand for support and service has been greater than before, and along with it - the opportunity to differentiate your organization by providing great customer service and support. Producing webinars to engage and inform customer base. Don’t forget to recognize and reward successful support members and programs.

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Roundtable Learning

JULY 14, 2020

One-way stores can outperform online shopping is through customer service. As a learning and development professional, how can you help your retail employees give unparalleled customer service? Why You Need a Comprehensive Retail Training Program. Steps to Launch a Retail Training Program.

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WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. What is Logistics Training?

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ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. Such employees play a vital role in business growth and success by keeping your customers delighted. In this blog post, I’ll be unboxing everything worth knowing about retail training programs.

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Roundtable Learning

JULY 7, 2020

In this article, we cover common types of retail training programs, best practices to implement your program and review a successful retail point of sale training case study. Types of Retail Training Programs. Your onboarding program can be the deciding factor if an employee succeeds or fails.

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Blended Learning Association Learning Management System Program Case Study 52

CLO Magazine

AUGUST 10, 2016

Working on the front line in customer service, whether in person or over the phone, can be tough. “No Customer service roles are a challenge to fill for those reasons. To build a strong employee engagement plan for customer service employees, Tyfting said: Listen to team members.

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Learningtogo

MARCH 13, 2023

My contact there is certain it will help us with our workload while improving customer service. Programs sorting through medical data today might be identifying training gaps tomorrow. “In China, where there is a severe shortage of teachers, millions of children are taught entirely by automated programs.

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Ed App

FEBRUARY 8, 2021

A training program is a set or series of courses that are designed to boost your employee’s performance, skills, knowledge, and productivity. Since you are reading this article, we are going to assume that you are looking for a training program for small businesses. Training program #1 – EdApp.

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Wahoo Learning

MAY 25, 2023

The primary goal of distributor training is to enhance the overall performance of your distribution network, leading to increased sales, improved customer satisfaction and a stronger brand image. Loyalty between supplier and distributor is also improved when the distributor is supported and goals are aligned. Who Needs Distributor Training?

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Xyleme

NOVEMBER 14, 2023

From training employees on customer service and sales techniques to hiring and managing seasonal workers, Black Friday can have a significant impact on the learning and development departments of retail companies. Furthermore, Black Friday serves as a valuable testing ground for enterprise SaaS learning and development programs.

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Xyleme

NOVEMBER 14, 2023

From training employees on customer service and sales techniques to hiring and managing seasonal workers, Black Friday can have a significant impact on the learning and development departments of retail companies. Furthermore, Black Friday serves as a valuable testing ground for enterprise SaaS learning and development programs.

Skills 52

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TalentLMS

AUGUST 4, 2022

And this structure helps deliver successful L&D programs. For instance, say you’re creating a course on customer service. You might have separate modules to teach handling complaints, solving problems, and building customer relationships. Microlearning consists of bite-sized lessons focused on just one idea.

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LearnDash

JUNE 11, 2020

Some companies already had remote work options and training programs in place, but for many, the transition has been sudden and unexpected. Is it fast customer service? However, when developing your online training program, it’s important to get feedback from your employees, as well. What are your company goals?

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OpenSesame

AUGUST 3, 2010

As the company grows, the need to train your customer support staff becomes even more urgent. Investing in customer service training courses allows your company to establish a competitive edge in the marketplace. It can ultimately decide in your favor once the customer decides to buy.

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eFront

MARCH 6, 2018

If you want to create a killer training program for your company’s recruiters, make sure it incorporates the following four elements. Every recruiter training program needs a well-developed module on Boolean search, the most basic – and, perhaps, most valuable – approach to smarter searches. Business Development. Live Role Play.

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Learning Pool

AUGUST 12, 2022

Now in its seventh year, this year’s award program received more than 950 nominations from organizations of all sizes across 26 nations in various HR-related categories. More than 100 professionals worldwide participated in the judging process to select this year’s Gold, Silver and Bronze Stevie Awards for Great Employers winners.

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Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. If you prefer a more bespoke training program, you can take advantage of EdApp’s course creation services.

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BrainCert

JULY 24, 2023

For retail companies looking to optimize employee training and development, an effective LMS can offer a range of benefits that can improve employee productivity, knowledge retention, customer service levels, and more. It is crucial for retailers to have their staff up-to-date on product knowledge and customer service skills.

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Ed App

MARCH 7, 2021

What’s more, your employees can easily access the lessons straight from their mobile phones through a free app – or from desktop, whichever they prefer. EdApp’s call center course includes five lessons that explore the basics of customer service in call center environments.

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Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

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KnowledgeCity

MARCH 30, 2022

One tactic some employers use to increase retention and attract new talent is by beefing up and diversifying their training programs. This advanced-level course will strengthen skills in data management, using pivot tables, and exchanging Excel data with other programs. These days, it seems to be happening sooner, rather than later.

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Diversity Training Compliance Training Benefits Authoring Tools 52

CLO Magazine

JUNE 2, 2023

The growing use of technology across job functions is designed to streamline processes, boost productivity, improve customer service and reduce costs. The following ideas are thought starters to help companies develop programs that work best for their business and community. And it’s not just in tech-specific roles.

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Edume

JUNE 2, 2021

To maximize impact of the initiative and ensure the lessons are filled with professional expertise, Uber has additionally partnered with two companies who are subject matter experts - International Finance Corporation (IFC) and Endeavor - to develop the content.

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Skills Tools Develop Micro-Learning 98

LearnDash

MARCH 21, 2019

Well-run employee training programs are an investment. Why are you running a training program? Knowing your objectives is the first step toward determining the costs and benefits behind a program. Poorly-trained employees can contribute to production errors, or can lead to customer service complaints.

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Gyrus

DECEMBER 21, 2017

One of the most important factors in T&D is tracking your company’s programs. Our teachers taught us the harsh lesson that sloppiness has consequences. Excellent customer service flows naturally from a corporate…… Gamification – Badges, Levels, or Leaderboards? Who is certified?

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Compliance Training Association Learning Management System Compliance LMS 113

LearnDash

JUNE 25, 2020

If you’re trying to teach customers service skills, for instance, it may not be the right time to include tips on how to upsell products. Your employees might end up learning the wrong lessons and start inappropriately selling to customers who are frustrated and looking for help. Build challenges appropriately.

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eLearningMind

JANUARY 13, 2024

Still, that hasn’t stopped a rash of leadership programs cropping up in every Fortune 500 or mom-and-pop shop in response to an increased demand for better-trained leaders and improved talent management. 2 – A culture of leadership Leadership programs fail when they aren’t supported by a culture of leadership.

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Attensi

MARCH 4, 2024

Building upon the lessons learned during the Great Recession, one can create a training program to place employees in these similar, high-risk conditions and learn from past mistakes. This is crucial when needing a program that supports scalability and high-growth models. Take the economic crash of 2008, as an example.

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Aptara

DECEMBER 13, 2023

In this blog, we will explore the concept of interactive video-based learning in the context of corporate education and performance improvement, focusing on best practices, the role of interactivity, creating effective lessons, and measuring engagement. This data allows organizations to assess the effectiveness of their training programs.

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