Litmos

DECEMBER 3, 2020

As holiday shopping continues, as shoppers track their packages, need returns, and get more stressed about the approaching holidays, there’s one group that will be caught in the middle: your retail customer service reps. Call center customer service reps have one of the highest turnover jobs in the world.

Performance Support 52

Performance Support Support Customer Service Micro-Learning 52

Learning Pool

MAY 22, 2020

If you were at Learning Technologies 2020 then you’ll have seen that we launched a new product called Waves. Waves is Learning Pool’s learning campaign builder and it’s designed to give you unparalleled control over the delivery of your content. What’s a learning campaign? How does it work? It’s completely unrealistic.

Customer Service 98

Customer Service Score Micro-Learning Internet 98

Learning Pool

NOVEMBER 8, 2023

Human intelligence matters Automation, Machine Learning, and Artificial Intelligence make the headlines daily. This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. And it makes sense to use advances in technology to enhance and expand learning opportunities.

Industry 93

Industry Skills Technology Knowledge Worker 93

OpenSesame

APRIL 20, 2022

According to this group, the first step in supporting neurodivergent employees is to learn about small changes that all team members can make that will ensure the workplace environment is accessible and approachable for all. Of course, the best way to learn about someone’s needs and preferences is to respectfully ask them.

Diversity Training 52

Diversity Training Harassment Training Customer Service Brain 52

Learning Pool

APRIL 25, 2022

Learning Pool, the leading e-learning solutions provider, is thrilled to have made the ‘Top Content Providers for Microlearning 2022 list by eLearning Industry for the third year in a row. . Customer retention. Customer reviews. Learning industry innovation. Learning solution expertise. About Learning Pool

microlearning 80

microlearning Providers Brandon Hall Content 80

Learning Pool

JULY 6, 2021

Learning Pool, the leading e-learning solutions provider, is thrilled to have made the ‘Top Content Providers for Microlearning 2021 list by eLearning Industry for the second year in a row. . Customer retention. Customer reviews. Learning industry innovation. Learning solution expertise. About Learning Pool.

microlearning 95

microlearning Providers Brandon Hall Content 95

KZO Innovations

AUGUST 28, 2015

There is a fundamental shift taking place in the customer service industry as technology increasingly allows customers to self-service. And, successful brands like Discover Financial Services, a 2015 Fortune 1000 company, are working to prepare for the future with innovative training programs.

Services 40

Services Innovation Metrics Companies 40

Knowledge Guru

FEBRUARY 25, 2014

By basing your own learning designs off of these principles or using a solution that already has the learning principles built in, you can greatly increase what your learners will remember. Any business professional looking for one of the following outcomes through a corporate learning program: Less accidents. More sales.

Corporate Learning 222

Corporate Learning Guide Case Study Free 222

OpenSesame

SEPTEMBER 8, 2021

Axonify’s interactive, micro-courses have been built for key verticals such as Retail, Grocery, Contact Centers, Financial Services, and Distribution. These courses can help your team members learn how to be a more mindful and supportive ally in a way that benefits everyone.

Trends 98

Trends Course Harassment Training Diversity Training 98

MobileTrain

DECEMBER 18, 2018

Check out their feature below that explains why they awarded us the title: Boosting Performance with Micro-learning It is surprising, yet accurate; 80 per cent of employees forget what they learn after a month. We provide an affordable, user-friendly, mobile learning platform that revolutionizes training.

Providers 52

Providers Solution Micro-Learning Customer Service 52

Edume

JUNE 2, 2021

Ride-sharing giant Uber launches a new learning initiative using industry leading mobile-based training tool EduMe, to improve earners’ overall knowledge and wellbeing, build loyalty and ensure continued app use. Lilliana Pozzo, Manager of Advisory Services of IFC’s Group of Financial Institutions, said “worldwide, around 1.7

Skills 98

Skills Tools Develop Micro-Learning 98

LearnDash

SEPTEMBER 15, 2020

It’s how learners and instructors alike measure progress and identify areas that require more learning. In other situations, such as scenario-based learning, the feedback can come indirectly through consequences, such as a customer in a scenario growing angry and needing to be calmed down. Assessment is a tool for instruction.

Compliance Training 188

Compliance Training Strategy Course Online 188

Ed App

JUNE 18, 2020

What are learning objectives? Learning objectives are statements of what the learner(s) should be able to do after completing the teaching and practice sessions. One model for Learning Objectives. We can use the SMART template to define learning objectives. Measurable objectives show proof of learning. M easurable.

Learning Objects 52

Learning Objects Learning Objectives Taxonomy Customer Service 52

Litmos

AUGUST 3, 2018

We’ve written before about the benefits of continuous learning in the workplace. Like your employees, your clients crave knowledge, but unlike your employees who often have access to a learning platform, clients don’t always know where to find the information they need. How do customers use your product, for example? Teach them.

Custom 74

Custom Customer Service Training Train 74

Edume

JUNE 15, 2021

The company’s end-to-end supply chain model enables them to cut out the middle-man and reach customers with thousands of products at grocery store prices, or “whatever you need, as soon as you need it”. You can connect with Fancy on LinkedIn , Instagram , or learn more via their website. Welcome to the family, Fancy! ??

Companies 87

Companies Micro-Learning Customer Service Internationalization 87

Ed App

FEBRUARY 3, 2020

This was followed by eLearning in the mid to late 1990s which allowed participants to engage in self-paced learning. eLearning may not be a new concept, in fact, it has been around for well over 30 years now, but it is constantly evolving as a training delivery method and consistently provides learning delivery advantages for organizations.

Methods 52

Methods Blended Learning Micro-Learning Training 52

OpenSesame

JANUARY 18, 2022

With this announcement, OpenSesame further diversifies its product offerings to ensure employees in all roles, locations, and industry verticals have access to learning they need to develop their careers. Their content library, which boasts nearly 100 courses, delivers learning for 1.5 The courses will be exclusively at OpenSesame.

Global 52

Global Compliance Training Coaching Virtual World 52

eLearning 24-7

SEPTEMBER 5, 2017

A learning experience. I’ve been hearing it quite a bit in the e-learning world. In all seriousness though, every LMS, learning platform and various subsets since the days of them going online, include learning experiences. A learning experience. That was a learning experience. Micro-Learning.

Learning Styles 56

Learning Styles LMS Micro-Learning vendor 56

Litmos

DECEMBER 6, 2018

That’s why you must be proactive when you’re designing customer learning, anticipating your customers’ needs and listening to what they want. Engaging your customers by teaching them. Your customers want to be engaged. Or maybe you release learning every once in a while to simply share tips, tricks, or hacks.

Custom 53

Custom Customer Service Training Train 53

eLearning Brothers

JUNE 23, 2021

The company anticipates Wheel of Fortune will hit the top of the charts in the Learning and Development industry as it has in the Entertainment world. TGA worked closely with the production team at Wheel of Fortune to deliver all the fun and energy of America’s Game™ while keeping the educational needs top of mind. Watch highlight video.

Compliance Training 91

Compliance Training Education Training Train 91

Matrix

OCTOBER 5, 2022

However, the larger category of extended enterprise learning has become more and more relevant in past years, with organizations becoming increasingly reliant on third-party providers and retailers. So, what is customer training in this greater picture, and why is it important for your company? What is customer training?

Blended Learning 73

Blended Learning Custom Benefits Create 73

Harbinger Interactive Learning

OCTOBER 1, 2021

Organizations are relying on chatbots for enabling them to provide proactive customer service and also helping them to deliver scalable, personalized solutions. Chatbots in the workplace, as trainers and mentors, can have a significant impact on learning outcomes. Types of Chatbots. Hybrid chatbots meet that middle ground.

Case Study 52

Case Study Harbinger Learner Compliance Training 52

Axonify

NOVEMBER 17, 2015

All this rolls up into an inability to perform at their best, which can lead to things like increased safety incidents, inadequate customer service or poor decisions that cost the company a ton of money. In short, we’re just making corporate learning a whole lot smarter. Want to know more?

Corporate eLearning 100

Corporate eLearning News eLearning Micro-Learning 100

Axonify

NOVEMBER 17, 2015

All this rolls up into an inability to perform at their best, which can lead to things like increased safety incidents, inadequate customer service or poor decisions that cost the company a ton of money. In short, we’re just making corporate learning a whole lot smarter. Want to know more?

Corporate eLearning 100

Corporate eLearning News eLearning Micro-Learning 100

The Game Agency

SEPTEMBER 5, 2019

Stamford, CT – September 5, 2019 – The Game Agency has been named to the 2019 Top Training Companies List for the training delivery sector of the learning and development market. The Game Agency accommodates all types of learners by offering robust training through a variety of modalities such as virtual, online and on-demand learning.

Compliance Training 69

Compliance Training Games Industry Companies 69

Cognigix

APRIL 27, 2022

With the new hybrid form of working culture in place, remote learning has gained great traction and it is here to stay. The Banking, Financial Services, and Insurance (BFSI) sector has been growing dynamically over the past decade with a plethora of different laws, acts, products, and compliance mechanisms being introduced.

Cyber Security Training 52

Cyber Security Training Compliance Training Industry Micro-Learning 52

Thinkdom

JANUARY 29, 2024

Mobile learning solution is an important medium that companies can use to provide employees with seamless access to learning resources from any location. This blog offers insights into the benefits of mobile learning for companies with remote working employees by enabling swift and rapid learning anytime, anywhere.

Diversity Training 103

Diversity Training Mobile Learning Mobile Corporate eLearning 103

LearnDash

SEPTEMBER 11, 2018

How to use instructional design to create a more effective learning environment. Customer service scenarios are a classic example of this kind of instruction. Build on learning and experience. For other subjects, such as language, short practice sessions where they can directly apply their learning are even better.

Instructional Design 138

Instructional Design Instructional Instruction Design 138

E-Learning Provocateur

SEPTEMBER 16, 2012

Following the modest success of my first book , I decided to fulfil the promise of its subtitle and publish E-Learning Provocateur: Volume 2. As in the first volume, my intent is to provoke deeper thinking across a range of e-learning related themes in the workplace, including: • social business. • informal learning.

Augmented Reality 185

Augmented Reality Customer Service Theory Analysis 185

Degreed

AUGUST 20, 2020

In this post, we’ll go deeper on delivering a great learning and career development experience to employees and managers. Traditional learning management systems were good at making sure that employees and managers completed required training, which was usually in person. They are crucial for learning new jobs or roles.

Personal Learning 82

Personal Learning Personal Personalization Examples 82

Ed App

JULY 18, 2019

In the past, micro-learning was widely used to improve non-technical (soft) skills such as communication skills, problem-solving skills, leadership skills, and so on. For instance, customer service reps may need hard skills relating to telephone systems and customer management tools. Data analysis.

microlearning 40

microlearning Teach Skills Authoring Tools 40

LearnDash

JUNE 25, 2020

We all know that gamification is an effective, enjoyable, engaging learning tool. I learned to type from an old computer game. I was probably ten or twelve, and although I’d been using a computer for several years at that point, I had yet to learn how to type on a keyboard. What is an e-learning game? Interactive.

Games 205

Games Effectiveness Tips Design 205

TalentLMS

MARCH 15, 2019

We’re not going to lie, we’re puffy-chest proud of the fact that TalentLMS has the flattest learning curve of any LMS in the market. You can also rate the experience, so we make sure we’re constantly delivering exemplary customer service. Micro-stats. In this release, we focused on adding micro-stats to all report pages.

Scanning 75

Scanning Micro-Learning ILT SCORM 75

The Game Agency

JULY 29, 2019

Stamford, CT – July 30, 2019 – The Game Agency has been named to the 2019 Top Training Companies List for the gamification sector of the learning and development market for the third year in a row. Innovativeness of offerings. Company size and growth potential. says Managing Partner, Stephen Baer.

Gamification 40

Gamification Games Industry Compliance Training 40

KnowledgeAnywhere

AUGUST 21, 2020

“Tools that facilitate what I call “learning in the flow of work.” These include VR and AR tools that show new procedures and interventions, chat and text based learning solutions, and micro-learning and modular designed programs that let people learn continually without having to leave their existing digital environments.”.

Compliance Training 80

Compliance Training LMS Micro-Learning eLearning Consultant 80

eFront

NOVEMBER 1, 2013

People new to elearning will appreciate the first chapters which define elearning, describe best practices, goes over the basics on learning platforms, and online courses – how to make elearning effective and the tools that help you to do so. Best practices eLearning Learning mobile Resources Social Media Tools ebook free free resources'

eBook 96

eBook Blended Learning Free Trends 96

Count5

NOVEMBER 6, 2017

Health Insurance Leader Improves Customer Experience. Learn how Centene, a Fortune 100 healthcare company, eased its growing pains by delivering better outcomes from their employee training efforts. This makes important learning top-of-mind, leading to more predictable performance outcomes. Centene grew from $15.7

Case Study 45

Case Study Study microlearning Customer Service 45