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10 Important customer service skills

Ed App

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

Top 10 customer service training ideas

Ed App

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level.


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Small Business Customer Service Training

Ed App

Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. Any good number of proprietors of most small businesses have regretted the fact that they have not put more emphasis on developing the learning culture at the beginning. Microlearning Strategies. Today, Microlearning is providing small businesses with a chance to develop employee training in a new way.

Tips for customer service training

Ed App

Not only does training arm your customer service reps with much-needed technical and professional skills but it also shows that you are keen on bringing them with you into the organization’s future. Below are some innovative tips for customer service training, which can help supervisors, managers and HR professionals get started. Organized, ongoing training will maintain your customer service reps’ skill levels and motivate them to improve and grow professionally.

How to deliver customer service training

Ed App

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Let’s look at a few practical approaches companies can apply to deliver training to their customer support staff. This approach is called, microlearning. How to deliver customer service training: Bottom line.

5 ways to deliver customer service training

Ed App

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. Learning in a group setting enhances individual and team knowledge and provides a superb team building opportunity. Also, when the on-site delivery method is used, managers can observe the customer service reps’ behaviour, tone, body language, etc.

Top 10 call centre training courses

Ed App

Using online services to train canter staff has numerous advantages, such as allowing staff the flexibility of doing the training on their own time, being able to track each trainee’s progress, allowing for more engaging learning activities, and affording more cost-effective training.

Choosing the Right eLearning Content Development Service Provider

Hurix Digital

With digital footprint fast-growing in every walk of life, eLearning is taking center stage in enterprise training as well as academic learning. Here is all you need to know about choosing one whose services and capabilities align perfectly with your training objectives. .

4 Ways To Deliver Rockstar Corporate Mobile Learning

Ed App

There are many ways to deliver corporate mobile learning (mLearning) but, as with anything, there are more effective ways than others to achieve optimal success. mLearning has been in the learning spotlight for a considerable amount of time now and there is no question why. In our current technological age, it is crucial to incorporate all of our tech knowledge into the best possible learning strategy, suiting the needs and preferences of learners, younger and older.

Why Mobile Learning is Perfect for Sales Staff

Ed App

Cue mobile learning. Here are four key reasons why mobile learning is perfect for sales staff. That’s a giant load of knowledge impossible to learn all at once. In return of bite-sized learning, employees will be significantly more informed, offering a better overall sales and customer service experience, leading to a higher number of sales. We heard that some have physically attached themselves to their mobile devices.

9 Ways Microlearning Drives Employee Performance


Microlearning has hit “here to stay” category status. Well, more and more organizations (92% in one recent study ) are planning to increase their use of microlearning in the coming year. As the first platform provider to bring microlearning to market (long before it was even called microlearning) and the organization that delivers more than 15.8 Microlearning fits our world. In fact, microlearning fosters 50% more engagement in learning.

5 of the Best Softwares for Online and Mobile Learning in 2020


The way we approach learning, and what we consider to be viable learning solutions, has undergone a seismic shift. Technology has enabled companies to scale their learning and development programmes by digitising them. The learning delivered is often microlearning.

Microlearning For The Automotive Industry

Ed App

Because eLearning solves all of these problems, it is a learning approach far better than traditional training methods. But eLearning is rapidly evolving, and currently the best eLearning approach the automotive industry can employ to train their heterogeneous groups of employees is microlearning. In this article, we will discuss reasons why microlearning is the best fit for employee learning and development in the automotive industry in current times.

Microlearning For The Tourism Industry

Ed App

Due to the endless mounds of knowledge and information which is essential to know in the industry, microlearning is the perfect solution to understand and retain complex concepts and information. In this article, we discuss some objectives in the tourism industry which can be reached with microlearning. Objective 1: Companies’ retention of customers and clients. Strong customer service skills in the tourism industry are pivotal to the extent of company success.

Microlearning to Teach Technical Skills?

Ed App

In the past, micro-learning was widely used to improve non-technical (soft) skills such as communication skills, problem-solving skills, leadership skills, and so on. This has slowly changed because many organizations all over the world are now employing microlearning to teach technical skills. For instance, customer service reps may need hard skills relating to telephone systems and customer management tools. The internet is progressively becoming more mobile.

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Why Jewellery Companies Love Microlearning

Ed App

In order for maximum efficiency and productivity, employees must be well-trained in particular skills for outstanding customer service and increase sales. So, why do jewellery companies love microlearning? Microlearning provides specialised retail companies, for instance jewellery, with ongoing training to their employees, facilitating an endless learning environment. Training is prohibited in store due to customers being the first and foremost priority.

What Is Microlearning? A Complete Guide for Beginners [2021]


In a fast-paced society, driven towards learning efficiency, a logical response is learning in a short time as much as this is possible. Instructors now need to scale and manage the quality of learning to different people from different places, backgrounds, and motivations.

Why Microlearning Is The Most Effective Learning Strategy in Retail

Ed App

Well-trained staff increases the quality of all the services of a retail establishment, including the handling of goods, customer service, staff-customer interactions, as well as the overall in-store customer experience. The retail industry requires just-in-time learning, and to deliver that, no eLearning strategy sounds better than microlearning. But what makes microlearning such a perfect fit for the retail industry? Personalized Learning.

MicroLearning: The Bite-sized Elephant


Reading Time: 6 minutes Is Microlearning the new fad? Business aside, have we reached that point of acceptance with Microlearning? It’s getting difficult to tell a fad from a genuinely new development these days, but make no mistake — “micro-learning” has gained enough traction. Microlearning was the demand of the times, as social media and ultra busy lives have changed every single way we consume content, including learning. How Micro is Micro-learning?

Welcoming the innovative New Plumbing Solutions to EdApp

Ed App

As industry leaders, New Plumbing Solutions (NPS) is made up of professionals with a clear vision to deliver exceptional service to their customers in every capacity. We’re thrilled that EdApp will help NPS to maintain their high level of excellence through mobile training.

Why Microlearning Works Best for Christmas Casual Staff

Ed App

Retail businesses often employ extra staff to handle the rush of customers during the Christmas season. This, in turn, can lead to bad user experience and result in negative customer reviews. These casuals are generally involved in filling shelves, moving or delivering stock wherever required, while the more experienced staff handle customer interaction. This is where microlearning can be an ideal training solution for Christmas casuals. What is Microlearning?

Top 10 frontline training courses

Ed App

They give the first impression of your product, services, or brand to customers. How they relate with potential customers will determine how your business is perceived. They also need to be ready to keep learning even after their initial training has taken place.

20 Free core competency training courses

Ed App

Workers who take the course will learn how to handle interruptions while working and, most importantly, how to effectively communicate what’s on their minds with the rest of your team. It also teaches how to work with difficult customers.

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Training evaluation: Ask the right questions

Ed App

Did you feel that this training suited your personal learning style? Level 2: So did they learn anything? If there is knowledge to be learned, your test should assess that knowledge via questions and tasks which demonstrate knowledge acquisition.

Top 10 learning content management systems

Ed App

A Learning Content Management System is a multi-purpose platform that allows administrators to create, host, schedule, manage and track online training activities for their employees. Itacit’s learning management system content is not as vast as some other platforms out there.

Top 10 LMS platforms

Ed App

With the rising environmental awareness (last year doubled with travel restrictions), ever-changing dynamics of the market and rapid production of knowledge, corporate learning had to become more accessible, interactive and versatile. EduBrite is also entirely mobile-friendly.

Learning Management System – LMS

Ed App

LMS stands for Learning Management System. Its name is very helpful in understanding what it is: a system which enables educators and trainers to manage student learning. For example, an input device could be the learner’s mobile phone. Microlearning . What is an LMS? .

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5 ways to leverage AR and VR for training your employees


In fact, according to STRIVR , learning retention rates with AR/VR can be as high as 75 percent as compared to just 10 percent retention rate through reading or lecture. Whether its management, customer services, or seasonal situations, businesses are successfully using AR and VR for numerous purposes. For you, it means your employees will be ready to get started with their work right from the first day since their learning curve will reduce greatly.

Microlearning company EduMe selected as preferred training platform by UBER across the EMEA region


By delivering significant business impact for driver-partners in the form of increased productivity and quality of service, the EduMe microlearning platform has been deployed across numerous Uber markets and has now been selected as the preferred training platform across the EMEA region, covering 42 countries. EduMe’s easy to use microlearning platform has provided Uber with a scalable solution to support drivers using the world-famous mobility app.

Microlearning for the Fast-Moving Consumer Goods (FMCS) Industry

Ed App

Employees need to be on their toes to provide the best experience to their customers. Training employees to improve service quality and at the same time comply with all the standards is not an easy task. Employees face several challenges: Most of the Fast-Moving Consumer Goods (FMCG) workforce is engaged in 24X7 customer support. Customer-facing employees are expected to know general information about hundreds of products that they deal with every day.

How to Create Training For Employees That Are Always On The Go


That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. Keep learning lean and you’ll have better-prepared customer-facing employees. When an unconventional worker is face-to-face with a customer, it won’t do to stop, pull out a phone, and search through a massive knowledge base to find an answer.

Digital Transformation Has Hit Your Organization ? Has it Hit Your Training Yet?

Enyota Learning

While for some companies, digital transformation applies to outward-facing functions like customer service, for others it is more about driving transformation internally – encouraging employees to work smarter and giving them a sense of belonging, even if they are not working in the same location. Automated processes, streamlined back office operations, and the creation of a single customer view is helping them deliver an unparalleled customer experience.

Online Retail and Hospitality Training – Why mLearning May Not Work!

Enyota Learning

Here their role is critical in ensuring customer satisfaction and drive value. Businesses with a strong learning culture enjoy 30-50% higher employee engagement and retention rates than those that don’t. It is also true that in industries like retail and hospitality, empowering and equipping employees with the right skills is essential to create an outstanding customer experience. appeared first on eNyota Learning Blog.

Top eLearning Development Companies for Enterprises & SMBs

Hurix Digital

As enterprises and small and medium businesses (SMBs) need to train their employees on their unique products and services, they have to increasingly rely on eLearning solutions that align with their business goals. Enterprises need custom-developed eLearning solutions that project their brand, culture and values, while enabling them to meet their learning and development needs. Besides, the courses are also designed to offer the best of mobile learning and blended learning.

Training Delivery Methods

Ed App

This was followed by eLearning in the mid to late 1990s which allowed participants to engage in self-paced learning. Whilst there are strong instructional design frameworks developed over many years that address the development of eLearning, mobile learning works rather differently.

How to Keep Employees For Longer?

Ed App

It has been confirmed that microlearning will stay for relevant for the long-term. The proof is that more and more business organizations are increasing their usage of microlearning in preparation for the future. They understand that microlearning can drive successful employee performance which results in retention, higher productivity, and profits. Microlearning also helps in keeping the employees for a longer time. Microlearning rightly empowers the people.

Why m-learning and retail are the perfect marriage


The fast tempo at which new collections are churned out, makes for a never-ending stream of new items, information and customers entering your store. The constant influx of new information for your staff on the floor, as well as the level of customer service you want to provide to your customers, makes you rethink this. Or it expects people to sit behind a computer at the back of house for hours, doing e-learnings. Retail has changed.