Remove Customer Service Remove Mobile Learning Remove Sales Remove Services

10 Important customer service skills

Ed App

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials.

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore?

Simply the Best: Lenny Award Winners 2020

Litmos

The Lenny Awards celebrate exceptional businesses using training to create positive experiences for customers every day. This year, we received hundreds of submissions from our customers across many different use cases. Best Culture of Learning. Pride Mobility Products, Corp.

Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training

Litmos

Faced with these statistics, the Winson Group Learning and Development (L&D) Team was keen to strengthen its safety and compliance training program. A proudly all-Australian, family-owned business since 1968, the Winson Group has been delivering trusted services across the country for more than 50 years. An established Australian success story, the Winson Group thrives on close, trusted relationships with their team members and customers.

SAP 40

Top 10 call centre training courses

Ed App

Using online services to train canter staff has numerous advantages, such as allowing staff the flexibility of doing the training on their own time, being able to track each trainee’s progress, allowing for more engaging learning activities, and affording more cost-effective training.

Why Mobile Learning is Perfect for Sales Staff

Ed App

Ongoing training is especially essential for the improvement of sales, which is why sales staff will benefit from the the most effective training method. Cue mobile learning. Here are four key reasons why mobile learning is perfect for sales staff. To get the most out of sales teams knowing the industry in detail is just as important as knowing the product they are selling. EdApp eLearning Mobile Learning microlearning mobile learning

6 things to look for in a mobile learning solution

Axonify

Workers want to learn, want to do their jobs better. But we’ve often failed to deliver the kind of mobile learning experiences that can truly help them do that. Effective mobile learning does not mean offering up the usual learning miniaturized to fit onto a mobile screen. Doing it right means keeping both the learning and the mobile experience in mind. That’s the kind of mobile learning solution you need.

4 Ways To Deliver Rockstar Corporate Mobile Learning

Ed App

There are many ways to deliver corporate mobile learning (mLearning) but, as with anything, there are more effective ways than others to achieve optimal success. mLearning has been in the learning spotlight for a considerable amount of time now and there is no question why. In our current technological age, it is crucial to incorporate all of our tech knowledge into the best possible learning strategy, suiting the needs and preferences of learners, younger and older.

Celebrating Excellence: The 2019 Lenny Awards

Litmos

During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards celebrate exceptional bu sinesses using training to create positi ve experiences for customers every day. . These awards were driven by hundreds of submissions from our customers across many different use cases. For customers who have rolled out a partner training program to drive learning among their external audience.

SAP 40

Benefits & Use Cases of Mobile Learning in Enterprise Training

Hurix Digital

One such avenue is learning. Mobile learning, today, is growing in the e-learning domain. Mobile learning can be defined as the use of a personal electronic device for learning across multiple contexts. m-learning, by virtue, allows for a more intimate learning experience than others. And given how popular mobile phones are across developed and developing countries, the scope of this market is huge.

The Pulse of Mobile Learning

Allison Rossett

Most of what is said and written about mobile learning and support touts potential and points to the future. Current studies confirm a faint pulse for mobile in enterprise learning today. I first noticed this enthusiasm-action gap when colleague Jim Marshall and I surveyed workplace learning professionals about their learning technology practices. “Are you offering programs that rely on mobile for delivery of learning and support now?”

50 Ways to Lever Learning

The Performance Improvement Blog

In a learning culture , formal training is just one of many methods used to facilitate employee learning. In a learning culture, we start with the performance goal and then select the mix of methods that will help employees acquire and retain the knowledge, skills, attitudes, and beliefs they need in order to achieve those goals. Instructor-centered class (fact to face) – traditional classroom in which instructor controls the content and learning process.

4 Things Sales Enablement Specialists Should Prioritize in 2020

Zunos

When sales enablement first arrived on the scene, the strategy was defined as a content management strategy centered on a specific goal: To arm salespeople with the right content at the right time. . Today, content management is still a core component of any sales enablement strategy.

5 of the Best Softwares for Online and Mobile Learning in 2020

Edume

The way we approach learning, and what we consider to be viable learning solutions, has undergone a seismic shift. Technology has enabled companies to scale their learning and development programmes by digitising them. The learning delivered is often microlearning.

Paradiso Solutions procure a presiding position among the top corporate LMS service providers globally

PSB

It is one of the best corporate LMS providers in the global market that is highly scalable and modern learning management system, which is 100% customizable with pacified customers. Delivering Technical Assistance and Fulfilling Customers’ Needs . Blended and Mobile Learning.

4 Reasons Companies Should Adopt Mobile Learning…Are You Missing the Boat?

SHIFT eLearning

There is no question about it: now is the time to embrace mobile learning. Mobile learning, or mLearning , is a rapidly growing area for training and development departments in organizations of all industries. With the amount of mobile devices exceeding 7 billion (the world’s current population), mobile technology has provided companies with the opportunity to reach employees in new and striking ways. 3) Mobile learning saves time.

How to Ensure You Don’t Do a Starbucks

Enyota Learning

~Your customer doesn’t care how much you know until they know how much you care – Damon Richards, Customer Care Expert. In a customer-centric world, it’s hardly surprising that everything starts and ends with the customer: from your product or service idea to the markets you serve, down to the marketing channels you use, and, especially, the customer service you offer. The Importance of Good Customer Service. Improve Customer Service.

Attention LMSs – I’m mad as…

eLearning 24-7

I’m the customer here and not you. Your job is to sale your system, to make me feel important (as any company who is looking for a LMS), to make me feel relevant. If the customer requests contact via e-mail, then do it. That is to say, you buy, they change the front look and a logo and implement it (assuming you did not do any real customization). If you see no value in mobile learning, then state it so. Never wait for the customer to tell you. #1

The Best Enterprise LMS 2.0 for Training and Knowledge Retention

Zunos

Enterprise learning management systems (LMS) are where enterprise companies keep and use all training and education documents and courses. We’ll start by showing you our platform, Bigtincan Zunos (Zunos for short), so you can get a feel for how we solve for micro- and long-form- learning.

20 Free core competency training courses

Ed App

For anyone involved in sales, the saying that goes “time is money” couldn’t be truer. Unfortunately, not everyone is completely organized and manages their time effectively in sales, and this could mean many missed opportunities for these people.

Free 52

How QuoDeck enables enterprises to deliver game-based learning

QuoDeck

QuoDeck relies on using gaming as a natural behavior of the learner to drive enterprise learning. While a lot of this learning is needed as it a functional understanding, but the way in which it is delivered does not evoke any sense of excitement or feeling from the employees that it is being done for their betterment. But over the last few years, people have picked up mobile as the primary device through which they consume content. The future of game-based learning.

How to Create Training For Employees That Are Always On The Go

eLearningMind

Sales reps; casino workers; hospitality employees: If there’s one common thread between these professions, it’s an almost chronic lack of time. That’s because these unconventional employees are constantly in motion, whether it’s closing the deal or offering stellar customer service. But hospitality, sales, and casino workers don’t have the time to sit and experience the same programs an office worker might.

Top 10 frontline training courses

Ed App

They give the first impression of your product, services, or brand to customers. How they relate with potential customers will determine how your business is perceived. They also need to be ready to keep learning even after their initial training has taken place.

Driving Performance Through Learning with Andy Lancaster

looop

Towards the end of 2019, David James spoke with Andy Lancaster , Head of Learning at the CIPD and author of the Kogan Page published book ‘ Driving Performance Through Learning ’, on The Learning & Development Podcast. Learning Needs Analysis: It’s Time-consuming.

Driving Performance Through Learning with Andy Lancaster

looop

Towards the end of 2019, David James spoke with Andy Lancaster , Head of Learning at the CIPD and author of the Kogan Page published book ‘ Driving Performance Through Learning ’, on The Learning & Development Podcast. Learning Needs Analysis: It’s Time-consuming.

Top 10 learning content management systems

Ed App

A Learning Content Management System is a multi-purpose platform that allows administrators to create, host, schedule, manage and track online training activities for their employees. Itacit’s learning management system content is not as vast as some other platforms out there.

The Un-carrier™ Improves Performance on the Front Line (Part One)

dVinci Interactive

Video interview with T-Mobile’s Training Program Manager. At the TrainingIndustry.com conference, I spoke with David Unruh of T-Mobile who, along with his colleague Tony Gonzalez, led a session at the conference about their learning ecosystem. Just as T-Mobile seeks to re-invent wireless service plans, David strives to re-invent training and performance support for their 22,000 customer service representatives.

In Growth Mode? 5 Ways to Scale Training Fast.

Litmos

You need new workers to come up to speed quickly and you need to make sure everyone is served the learning content that will help them. . How does a boom in business affect your learning and development strategy, and how can you quickly grow your training program to keep up with the rest of the company? Here are five pointers for scaling learning fast when your company is going through a time of rapid growth. Providing learning to a large number of new hires is one thing.

The ROI of Training Your Employees

Litmos

Rather than thinking of your development program as an investment in learning, it may help to think of training as an investment in your workforce.Then you can point to specific improvements demonstrated by your team as proof your training is working. Customer Experience.

ROI 52

Top 10 LMS platforms

Ed App

With the rising environmental awareness (last year doubled with travel restrictions), ever-changing dynamics of the market and rapid production of knowledge, corporate learning had to become more accessible, interactive and versatile. EduBrite is also entirely mobile-friendly.

Learning, what is it good for?

Litmos

David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on how learning contributes directly to your customers’ experience – and ultimately your organisation’s bottom line results. ~~~. If you break it down, learning should be a key foundation of any organisation’s success. Learning now has a key strategic opportunity. Organisational learning is operating against a backdrop of massive change.

SAP 48

In Growth Mode? 5 Ways to Scale Training Fast.

Litmos

You need new workers to come up to speed quickly and you need to make sure everyone is served the learning content that will help them. . How does a boom in business affect your learning and development strategy, and how can you quickly grow your training program to keep up with the rest of the company? Here are five pointers for scaling learning fast when your company is going through a time of rapid growth. Providing learning to a large number of new hires is one thing.

Learning Management System – LMS

Ed App

LMS stands for Learning Management System. Its name is very helpful in understanding what it is: a system which enables educators and trainers to manage student learning. For example, an input device could be the learner’s mobile phone. Sales training. What is an LMS? .

LMS 52

LMS Review: Docebo 7

Talented Learning

Three years ago, this vendor was happy to gobble up even the smallest LMS customers who educated and sold themselves via a free trial. The self-service capability is still in place, but the business model and pricing are now geared towards disrupting the highly competitive mid/large global market. Docebo has built a pure cloud LMS that now supports over 1200 customers. (By Mobile apps with offline content support and text push notifications. Target Learning Scenarios.