Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 59

Customer Service Services Custom Streaming 59

Paradiso

OCTOBER 24, 2023

The good news is that call center training software offers a solution. It ensures that agents are well-prepared to deliver the service your customers expect. In essence, it equips agents with the knowledge and skills they need to excel in providing excellent customer care, ensuring your customers receive top-notch service.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

OpenSesame

JULY 24, 2014

It sounds harsh, but it is the unfortunate reality for those working in customer service. The customer is not in fact always right and the responsibility for breaking that news to them, and ensuring they leave happy and are willing to return, falls to you. Try moving to an empty aisle or to a customer service desk.

Customer Service 52

Customer Service Services Custom Solution 52

TechSmith Camtasia

AUGUST 29, 2012

Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! How to reach Customer Service, Tech Support, or Sales. Commonly Asked Questions. How do I get it back?

Customer Service 74

Customer Service TechSmith Services Custom 74

Dashe & Thomson

MAY 4, 2011

In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. Among industries, a greater number of technology companies and business services/consulting firms spent money on these tools. In dollar figures, spending is minimal.

Social Networks 182

Social Networks Social Learning Social Blended Learning 182

Dashe & Thomson

MARCH 1, 2011

The fact that a computer can win a trivia contest that relies on fast reflexes and fast information retrieval doesn’t seem much like news to me. In fact, the competition wasn’t close; the computer came away with nearly four times as much money as the closest nearest competitor. A lot of people, apparently, agree. Properly d.

Social Networks 133

Social Networks Blended Learning Wiki Delicious 133

PDG

FEBRUARY 9, 2023

NEWS PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions By: Performance Development Group February 9, 2023 – 3 min read PHILADELPHIA, PA, February 2023. I look forward to leveraging my experience to build a successful sales team and shape PDG’s future success.”

Sales 52

Sales Teams Portfolio Expertise 52

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

AUGUST 9, 2023

The good news is that the principles of conversion funnel optimization apply universally, whether your business is big or small. This article will first discuss strategies for optimizing your eCommerce conversion funnel so you can better capture leads, nurture prospects, and convert them into paying customers.

Conversation 52

Conversation Sales Strategy Authoring Tools 52

eLearning Brothers

MAY 16, 2017

The first Customizable Courseware library to launch is the Professional Soft Skills Library which will be followed shortly by the Sales Skills Training Library. Managing Customers. Customer Service. Handling a Difficult Customer. The topics in this library include: Managing Others. Communicating Effectively.

Courseware 107

Courseware Harassment Training Blended Learning Custom eLearning Development 107

Learning Pool

DECEMBER 19, 2023

March We celebrated four years of ‘Customer Service Success’ at the Stevie ® Awards for Sales and Customer Service with the Silver award. We also scooped Gold for ‘External Learning Solution of the Year’ in partnership with Lidl GB.

Brandon Hall 98

Brandon Hall Customer Service Internationalization Learning Management System 98

LearnDash

OCTOBER 8, 2020

Instead, businesses are turning to online courses to help develop employees—both new and old—as they adjust to changing work conditions. The good news is that the vast majority of training programs can be done online without any loss of quality. In fact, offering these courses online is often an advantage.

Compliance Training 281

Compliance Training Diversity Training Online Training 281

TIER1 Performance

SEPTEMBER 19, 2023

Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

Performance Support 111

Performance Support Activities Performance Agile 111

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

Coaching 52

Coaching Sales Authoring Tools Software 52

Disprz

JUNE 28, 2021

Whether it be a sale or just introducing a new product, the frontline staff in retail are the first to interact with the customer. The image of a company or service is created based on how well-trained the team is and how sensitive they are to the customer’s queries. Who are Your Frontline Staff.

Sales 52

Sales Skills Customer Service Internationalization 52

TalentLMS

MARCH 3, 2020

The Sales Management Association recently conducted an extensive study on the state of training and development within sales organizations. Only 43% of respondents rate their sales training as effective overall, with the remaining 57% rating it either as ineffective or somewhat effective. Everything around sales is dynamic.

Sales 52

Sales Blended Learning Virtual Classroom Tips 52

Dashe & Thomson

MARCH 6, 2011

by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you. My background includes extensive experience in learning, teaching, and facilitation, and I love technology and how its changing our culture. Properly d.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

APRIL 12, 2011

Most of my PDL is done reading daily news articles, marketing blogs, adult learning webinars and more via the internet. Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 140

Social Networks Blended Learning Personal Personalization 140

Spark Your Interest

APRIL 11, 2024

Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” Copy.ai – powers your sales and marketing processes – creating content, prospecting at scale, enriching CRM, and much more.

Benefits 147

Benefits Course Training Train 147

Dashe & Thomson

MARCH 13, 2011

Look for businesses you love, people you know, or news sources you read. Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. I live and breathe Minnesota sports and love golfing, boating, skiing, traveling, and attending live music. Properly d.

Social Networks 163

Social Networks Twitter Social Learning Blended Learning 163

Dashe & Thomson

MARCH 7, 2011

Six months from now, I doubt Sheen will still be in the news, because the ultimate lack of substance will begin to bore his current following. My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. You can avoid this mistake by blending the approaches.

Social Networks 134

Social Networks Blended Learning Social Market 134

Learning Pool

MAY 25, 2021

Learning Pool, the Derry-based elearning solutions provider, is delighted to announce the recent appointment of Kevin Adams as VP, North American Sales to help drive the company’s ambitions in the US and Canada. . Learning Pool has recruited Kevin Adams as VP, North American Sales to help drive ambitions in the US and Canada. .

Sales 61

Sales Brandon Hall SkillSoft eLearning Consultant 61

Paradiso Solutions

DECEMBER 21, 2023

This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances. Franchise training is crucial, not just a bonus, for a thriving franchise that upholds company standards and meets customer expectations.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Dashe & Thomson

DECEMBER 13, 2010

It’s important to remember, though, that Wikileaks is essentially a non-profit news organization, not a tool for sharing information across and among users. Some might confuse the use of wikis with sometimes controversial organizations like Wikileaks. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d. Properly d.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Dashe & Thomson

DECEMBER 12, 2010

It’s important to remember, though, that Wikileaks is essentially a non-profit news organization, not a tool for sharing information across and among users. Some might confuse the use of wikis with sometimes controversial organizations like Wikileaks. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d. Properly d.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Infopro Learning

FEBRUARY 28, 2020

The good news is that there are several tried and tested training strategies that can help engage your remote teams. Whether it is used for customer service or compliance training, micro-learning helps mobile or remote employees fit in training into their busy schedules. This is especially helpful while learning complex topics.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

learnWorlds

AUGUST 10, 2022

Sales funnels can be a mystery to even the savviest of business owners. As a course creator or an online business, you rely on a steady stream of new customers to keep the revenue flowing, right? So, how do you optimize your sales process to make it as efficient as possible? 1 What Exactly Is A Sales Funnel?

Sales 52

Sales Metrics Business Convert 52

TalentLMS

JULY 24, 2023

Provide continuous support to your customer support team According to Quality Assurance and Training Connection , turnover in the call center industry averages 30% to 45%. Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality.

Performance Support 93

Performance Support Support Teams Custom 93

Jigsaw Interactive

JUNE 29, 2022

This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. In this article, we’ll look at what separates the “meh” from the marvelous when it comes to customer service and how companies can know which end of the spectrum they’re on.

Quality 40

Quality Custom Customer Service Services 40

Edume

JANUARY 13, 2021

Serving more than 52 million customers in 11 countries, Tigo, a leading provider of cable and mobile services, turned to EduMe’s Workforce Success platform to help improve workforce productivity, quality, safety and customer service. When your workforce is deskless, communication is inherently difficult.

Companies 52

Companies Compliance Training Customer Service Sales 52

Edume

JANUARY 13, 2021

Serving more than 52 million customers in 11 countries, Tigo, a leading provider of cable and mobile services, turned to EduMe’s Workforce Success platform to help improve workforce productivity, quality, safety and customer service. When your workforce is deskless, communication is inherently difficult.

Companies 52

Companies Compliance Training Customer Service Sales 52

Paradiso Solutions

JULY 11, 2021

Product training is a learning program where all your employees fully understand and improve their skills to communicate with customers about the organization’s products or services. We cannot ignore the fact that knowing about the product, improves sales and is essential for the sales department. contact-form-7].

Productivity 98

Productivity Product Custom Virtual Classroom 98

Learnnovators

DECEMBER 21, 2022

Here is an example of a not-no-good WIIFM, and how that can be flipped and presented from the learner’s point of view: Not so good: It’s important to know these sales techniques. Good: These techniques will help you have better conversations with customers, which in turn can lead to quicker conversions. Well, we have good news for you.

Teams 246

Teams Metrics Compliance Training Behavior 246

Learning Pool

DECEMBER 21, 2022

Learning Pool also boasts exceptional customer service and this year won a major accolade in the customer care industry – Gold for ‘Front-line Customer Service Team of the Year’ from the Stevie Awards for Sales & Customer Service 2022. .

Customer Service 52

Customer Service Performance Support Director Global 52

TalentLMS

AUGUST 22, 2023

From onboarding courses to training on your products or services to development opportunities. And, as reported to job services company Comparably, it’s a big draw for incoming talent. According to their new hire survey, employee development opportunities are the top reason people join Adobe.

LMS 52

LMS Market Authoring Tools Compliance Training 52

learnWorlds

JULY 17, 2023

In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills. For example, the training goal could be to improve customer service skills by 20% within the next quarter.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Axonify

NOVEMBER 10, 2017

Whether its increasing revenue, improving customer service levels, or driving down safety incidents, think about what key behaviors you need your employees to execute in order to meet those outcomes. Gamification elements of casual gameplay along with dozens of game mechanics, such as leaderboards, news feeds, and prizes/rewards.

Corporate Learning 100

Corporate Learning Examples Companies Compliance Training 100

Harbinger Interactive Learning

AUGUST 12, 2022

Product/service training. Furthermore, studies conducted by New York Times best-selling author, speaker, and business strategist – Frederick Reichheld, and few others indicate the following: Companies that invest in employee training have 24% higher profits and experience a 20% increase in sales. Troubleshooting process.

Harbinger 52

Harbinger Case Study ILT Convert 52