Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. This powerpoint lists the benefits that quality customer service has on a company or organization, and provides numerous techniques to use that will result in exceptional customer service. Delivering and Improving Effective Customer Service Training by WikiSpace.

Customer service success for Learning Pool with double Gold Stevie Awards win

Learning Pool

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. With a 98% customer recommendation rate, Learning Pool’s customer service efforts have been recognized with a Gold award win in the Customer Service Department of the Year – All Other Industries and Customer Service Success – Business Service Industries categories.


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Learning Pool Scoop Gold for Exemplar Customer Service at the 2020 Stevie® Awards

Learning Pool

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” Learning Pool News

The complete guide to effective customer service training


All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020.

8 Key Customer Service Skills Every Employee Needs

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. Accordingly, I’ve included some ideas for practicing these at work so your entire team can get better at attracting and delighting your customers. In the midst of a busy day with others waiting, it can take a lot of will power to listen patiently to one customer’s problem.

A Customer Service Skills Training Plan That Pays Off


Your customer service team is the face of your company. Every day, every single agent impacts how your customers perceive your brand. But you can prevent that from happening with a strong customer service skills training program. Studies show that consumers who have a bad service experience are more likely to post, Tweet, text, and tell their friends about it than those who have a positive experience. But do your customer service reps?

Leverage your customer service superstars to train for success!


They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. Think about how many skills anyone who serves customers must possess. She might be the right person for the job when delivering hard news to a customer. He’s the guy who brings up “is this really the way we want to treat our customers?”. The post Leverage your customer service superstars to train for success!

GOOD NEWS FRIDAY: Unicorn Customer Service Excellence Nationally Recognised

Unicorn Training

Unicorn is delighted to have received accreditation of Service Excellence from the National Skills Academy for Financial Services.The accreditation reviews customer service in an organisation, measuring against statements, positive indicators, and judges against a rigorous set of standards.Jackie Kennedy, Chief Operating Officer at Unicorn, said: "This Accreditation of Service Excellence gives Unicorn external recognition of the quality of its customer service.

How Your Company Can Use eLearning to Achieve Great Customer Service


Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them. What is Customer Service?

How to Communicate your Enterprise Gamification Project: Best Practices


That isn’t bad news. Gamification How Tos Customer Service Gamification elearning gamification sales gamification Training GamificationWhen you launch an enterprise gamification project, you have to create credible and repeated communications with employees.

7 Steps for Effectively Handling Customer Complaints


Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success.

Learning Pool step forward as inaugural corporate sponsor for addiction recovery service

Learning Pool

Already, Learning Pool has been instrumental in developing and maintaining The ARC Academy ; an online addiction recovery learning platform offered as part of ARC’s service. The online academy has been instrumental in allowing ARC to deliver its services during the current COVID-19 situation.

2020 Awards Recap: Allego Recognized for Innovation, Excellence, and Service


We’re thankful to have been recognized for the work we’ve done and for all our partners and customers who’ve joined us on this journey. Excellence in Customer Service. Allego’s customer-first attitude has earned us a reputation for outstanding customer service and success.

eLearning Brothers Launches a First in the Training Market – Customizable Courseware

eLearning Brothers

Until now no one has given you the source files because companies are not willing to let the customers modify the material or change the IP. Managing Customers. Customer Service. Handling a Difficult Customer. eLearning Brothers is also creating award-winning custom eLearning and now has the only customizable courseware available.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. The best wineries understand that an effective customer experience involves a blend of education , enjoyment and product excellence. Winery Visit 1: Our Customer Experience. Fortunately, the news is not all bad.

Celebrating Excellence: The 2019 Lenny Awards


During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards celebrate exceptional bu sinesses using training to create positi ve experiences for customers every day. . These awards were driven by hundreds of submissions from our customers across many different use cases. For customers who have rolled out a partner training program to drive learning among their external audience.

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e-Clippings (Learning As Art): Zone Alarm Listen UP!! This is NOT Customer Service!

Mark Oehlert

This is NOT Customer Service! My problem, beyond the obvious, is that the response from Zone Alarm acts as if this is just something that happens all the time (probably does) but worse than that - that it is somehow acceptable to create a product that routinely kills multiple hours of customers time fixing the problem! Now click the Service Tab, place a check in "Hide All Microsoft Services." This is NOT Customer Service!

7 Steps for Effectively Handling Customer Complaints


Handling customer complaints is a drag. But there’s good news: more than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success.

Paradiso Solutions procure a presiding position among the top corporate LMS service providers globally


It is one of the best corporate LMS providers in the global market that is highly scalable and modern learning management system, which is 100% customizable with pacified customers. Delivering Technical Assistance and Fulfilling Customers’ Needs . Custom Branding.

Your Favourite GO1 Articles of 2018


GO1 News Social & Community Team customer service experience eLearning professional developmentAs 2018 draws to a close, we’d like to thank all our readers and followers for your ongoing feedback and engagement throughout the year. We’ve covered many exciting and interesting topics over the past year on the GO1 blog, exploring all aspects of learning and development. To close out the year, here’s a look back […].

Latest E-Learning News and Notes

eLearning 24-7

For those relatively new to the blog, every quarter I post the latest news and notes in the world of e-learning. What I am truly waiting for are vendors who say, look we are only focusing on external customers, not those seeking internal training. Support and Service. I am still shocked at the number of vendors who have no such department and the person training you is a tech rep, sales rep or customer service.

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The Skills Gap And What It Means For The 21st Century Financial Services Worker – an article from Jean-Marc Tassetto, co-founder of Coorpacademy, in Finance Derivative


Coorpacademy’s Jean-Marc Tassetto discusses the importance of cultivating soft skills and how financial services firms like BNP Paribas are leading the way in upskilling and reskilling their employees. Finance Derivative brings the latest News & Analysis from the finance world and corporate excellence. ” […] “The financial services sector is not exempt from these trends. One customer of ours has achieved this.

Interactive Soft Skills Training with New Customizable Courseware

eLearning Brothers

We’ve done this by creating amazing templates for you to kickstart your projects and custom solutions for some of the biggest companies in the world. But between Templates and Custom Development, there is a huge pay gap, time gap and resource gap that has never been filled… until now. Customer Service. Handling A Difficult Customer. Company Customizable Courseware Developer Resources eLearning Featured News Products/Services

eLearning Brothers Provides Customizable eLearning Courses for Bridge

eLearning Brothers

We’ve often been asked in our custom development adventures if there were some sort of off-the-shelf product that we offered for common training topics. Customer Service Success: In this course, we’ll look at ways you can improve your customer service, whether you work with internal or external customers. We’ll discuss strategies for identifying customer needs, going the extra mile, following up, and addressing complaints.

The ARC Academy to be extended to organizations with Learning Pool’s LMS

Learning Pool

We have a fresh approach to partnering with our customers; one that makes a real difference with a 98% client recommendation rate. . Learning Pool is a full-service online training provider, offering courses, tools, and content creation to over 1100 organizations and 5.1

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

He worked his way up from aspiring academic to public school teacher to corporate instructional designer and eventually into the top learning job at Discover Financial Services, a Chicago-area firm with 17,000 employees. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. They’re a large financial services provider headquartered outside of Chicago. It’s in the news all along.

mLevel Wins Silver & Bronze Stevie® Awards in 2016


mLevel recognized by Stevie Awards for excellence in training sales & customer service professionals! mLevel was presented with a Silver Stevie® Award in the Sales or Customer Service Solutions Technology Partner of the Year category and a Bronze Stevie® Award in the Sales Training Practice of the Year category at the tenth annual Stevie Awards for Sales & Customer Service. Recap from: PRWeb’s Press Release.

Learning Pool placed on ‘Top Extended Enterprise Learning Management Systems’ list

Learning Pool

Learning Pool is renowned for making compliance training easy and exists as the only vendor to offer a lower total cost of ownership for its products and services. We have a fresh approach to partnering with our customers; one that makes a real difference with a 98% client recommendation rate.

PulseLearning announces executive management changes as part of business integration


Tralee, December 2020 – Global eLearning solutions company PulseLearning announced today executive leadership changes as the company integrates its Custom Services business with I Am Here, the company’s global mental health and wellbeing product, which was established in 2018.

Yukon Learning to Unveil New Rapid Course Offerings at mLearnCon 2014 by News Editor

Learning Solutions Magazine

The library of course titles includes training topics such as compliance, health and safety, management and supervisory development, customer service, managed care, and more. Yukon Learning announces that it will unveil new titles in its ever-expanding Rapid Course library at. mLearnCon 2014. Getting Started Mobile Learning Performance Support Rapid Development

Learning Pool acquires Remote Learner as part of ambitious US expansion plan

Learning Pool

Speaking about the acquisition, Learning Pool Group CEO Paul McElvaney said, “ We’ve been particularly impressed by the focus on delivering impact to customers that the Remote Learner team prides itself on, which has been especially evident through the COVID pandemic.

Learning Pool Announced as Finalist in the 2020 Stevie® Awards

Learning Pool

Learning Pool, the leading full-service elearning provider, is delighted to announce that it has been chosen as a finalist for the Customer Service Success Award in the 14th annual Sales and Customer Services program at the 2020 Stevie® Awards. The Stevie Awards for Sales and Customer Services recognize the achievements of contact center, customer service, business development, and sales professionals worldwide. Learning Pool News

Learning Pool reaches Strategic Leader status on the 2021 Fosway 9-Grid™ for Digital Learning

Learning Pool

Categorized as providing a rich suite of capability across a broad scope of features, Strategic Leaders have the sophistication to meet the needs of complex enterprise-scale customers. And achieved a double Gold win in the Sales and Customer Service program at the Stevie Awards 2021. .

Bottom-Line Performance Wins Three 2014 Brandon Hall Awards for its Knowledge Guru Platform

Bottom-Line Performance

Areas of specialization include product launches, customer training, customer service training, and safety and compliance training. BLP News Knowledge Guru awards news Bottom-Line Performance won two Brandon Hall Excellence in Technology gold awards for its Knowledge Guru Game-Based Learning Platform. One gold award honored Knowledge Guru as Best Advance in Gaming or Simulation Technology.

Our Marketing team wins Prestigious International Award

Learning Pool

The group was recently awarded the Queen’s Award for Enterprise (Innovation), a (US-based) Stevie’s 2020 Gold Award for Customer Service, a Brandon Hall Silver Award for Excellence in Learning, and a CSR World Leader Award. Learn & Connect Learning Pool News

Cartoon: “Bad news. The new guy got the VP training by mistake. Now he’s our boss.”


After a few minutes it was pretty clear that I’d mistakenly been given the customer service training instead of sales, so I got up and tracked down my supervisor. “No, &# I interrupted, “I think I got the customer service one instead of sales.&#. Cartoonist Mark Anderson shares the personal anecdote behind today’s cartoon: The last job I had before becoming a full-time cartoonist was as a salesperson at a tech company.

Learning Pool ranked on the ‘Top Cloud-Based Learning Management Systems For Corporate Training’ list 2021

Learning Pool

We’re renowned for making compliance training easy and exist as the only vendor to offer a lower total cost of ownership for our products/services. Customer experience. Customer reviews. Company’s customer retention. Learn & Connect Learning Pool News