TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 59

Customer Service Services Custom Streaming 59

Litmos

MAY 24, 2018

She might be the right person for the job when delivering hard news to a customer. Joe might excel at properly recording everything in your Customer Relationship Management (CRM) or be great at using those records to set up his day according to the most important tasks at hand. But what about everyone else on the team?

Customer Service 58

Customer Service Services Custom Training 58

Paradiso

OCTOBER 24, 2023

The good news is that call center training software offers a solution. It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. It ensures that agents are well-prepared to deliver the service your customers expect.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Matrix

JANUARY 14, 2020

The good news? There are ways that team leaders can empower their mobile and remote workforce with an extra dose of creativity. Team members don’t have to be sitting at a desk between 9 am and 5 pm every day to accomplish things. Happier team members are often more creative too. Offer scheduled free time.

Innovation 134

Innovation Teams Diversity Training Instant Messaging 134

LearnDash

OCTOBER 8, 2020

Instead, businesses are turning to online courses to help develop employees—both new and old—as they adjust to changing work conditions. The good news is that the vast majority of training programs can be done online without any loss of quality. Orientation: introduce new team members to your company and help them find their place.

Compliance Training 281

Compliance Training Diversity Training Online Training 281

Learning Pool

DECEMBER 7, 2020

We’re very proud at Learning Pool to have been named as having the Best Marketing Team in the 2020 International Brilliance Awards, triumphing in a tough category, over an impressive global shortlist. I am so proud of the entire team. The team was awarded the accolade at a virtual event on 4 December 2020.

Market 93

Market Teams Brandon Hall Oracle 93

discoverlink

DECEMBER 17, 2021

Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. Getting them ready to train other team members is a great way to show your confidence in them and prepare them for promotion when a trainer role opens. It doesn’t have to be.

Leadership 119

Leadership Blended Learning Teams Develop 119

Learning Pool

MAY 30, 2022

Prior to joining Learning Pool, Harper held a number of compliance, risk, and governance positions, including at Sempra Energy, a San Diego, California-based energy services holding company, for 14 years. We are delighted to welcome Harper to our team.

Leadership 89

Leadership Compliance Training Brandon Hall Teams 89

PDG

FEBRUARY 9, 2023

NEWS PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions By: Performance Development Group February 9, 2023 – 3 min read PHILADELPHIA, PA, February 2023. I look forward to leveraging my experience to build a successful sales team and shape PDG’s future success.”

Sales 52

Sales Teams Portfolio Expertise 52

TIER1 Performance

SEPTEMBER 19, 2023

We’re thrilled to announce that Pro-Active Performance has joined our team! Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention.

Performance Support 111

Performance Support Activities Performance Agile 111

Infopro Learning

FEBRUARY 28, 2020

In fact, it was found that 73% of all teams will have remote workers by the year 2028 (1). Human resources and L&D teams often struggle to provide their globally dispersed teams with engaging learning experiences. Removing training barriers for your remote teams is essential to increasing employee engagement.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Learning Pool

DECEMBER 15, 2020

Already, Learning Pool has been instrumental in developing and maintaining The ARC Academy ; an online addiction recovery learning platform offered as part of ARC’s service. The online academy has been instrumental in allowing ARC to deliver its services during the current COVID-19 situation. million learners around the world.

Services 94

Services Performance Support Security Customer Service 94

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills.

Support 69

Support Teach Custom Skills 69

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. In fact, in a recent study by Gallup it was found that organizations with a strong onboarding process improve new hire retention by 82%.

Effectiveness 251

Effectiveness Case Study Study Program 251

Fly Plugins

DECEMBER 5, 2023

This is also a great one to launch at the start of the year when people are making their new year resolutions. Remote Team Management and Leadership With remote and hybrid work environments becoming the new normal, managers and leaders need to adapt their management styles to effectively lead distributed teams.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

Spark Your Interest

APRIL 11, 2024

Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” Chatbots And Virtual Assistants – Organizations frequently use these for customer service and education.

Benefits 147

Benefits Course Training Train 147

Paradiso Solutions

DECEMBER 21, 2023

Imagine you’re starting a new branch of a well-known franchise. You’ve got everything—location, team, and excitement—but lack something crucial: knowledge. This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Learning Pool

SEPTEMBER 4, 2020

Led by VP of North America, Sharon Claffey Kaliouby, Learning Pool’s Boston team has relocated to the Innovation District in Boston’s Seaport Waterfront. Inside the new Boston office location in the Seaport area of Boston. . Starting in September, Sharon and the Boston team are hosting the following free sessions: .

Innovation 76

Innovation Teams Blended Learning Hosting 76

Learning Pool

DECEMBER 21, 2022

Using validated employee feedback gathered by Great Place to Work® – the global authority on workplace culture, with its rigorous, data-driven methodology – the accreditation confirms that the team has a consistently positive experience at Learning Pool. “ It means a lot that our team has a consistently positive experience working here.

Customer Service 52

Customer Service Performance Support Director Global 52

CLO Magazine

APRIL 14, 2024

For example, companies that sell transactional low-investment items or industries that have a high attrition rate for their sales team. When I joined a sales training team in 2012, digital training resources and virtual training were finally gaining some good traction. Ensuring the sales team has the knowledge they need is critical.

Sales 79

Sales Coaching Case Study Portal 79

Epilogue Systems

APRIL 9, 2024

This could range from recommending music based on past listening habits to providing custom news briefings or travel suggestions. They access weather forecasts, traffic data, news updates, and more, delivering this information in real-time to the user.

Digital 40

Digital Voice Cloud Computing Privacy 40

TalentLMS

JANUARY 30, 2024

They invest in top-notch customer service to support clients. But if you want to engage your team in promoting your brand, you have to know how to do so effectively. Otherwise, your prospective customers will see employee efforts as just another “sales trick.” They support sales and marketing efforts. Sounds great, right?

Trust 52

Trust Culture Network Diversity Training 52

Ed App

JUNE 7, 2021

EdApp has recognized the importance of social media in business today, so they created the Social Media and Electronic Communication course that will help your team adopt and effectively communicate in this internet-driven space. Communication Skills Course #4 – Retail Services – Communication.

Communication 52

Communication Skills Course Social Media 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. Platforms like Microsoft Teams and Slack saw huge adoption during this period. This is where a chatbot can truly excel.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Learning Pool

DECEMBER 13, 2019

Learning Pool is delighted to announce that its in-house marketing team, based across offices in Derry, Nottingham, and Oxford, were awarded Silver for ‘Innovative Team of the Year’ at the Business Brilliance Awards 2019. . About Learning Pool . million learners in 21 countries.

Market 45

Market Teams Off-shore Brandon Hall 45

CD2 Learning

JANUARY 18, 2021

The 2020 American Business Awards recently announced their Stevie winners and we were honored to have two team members recognized. We are particularly excited because those team members directly work with and benefit our clients! We appreciate this opportunity to share the news on a Ryan and Hailey and their well-deserved honors.

Customer Service 52

Customer Service News Attention Media 52

Edume

MAY 22, 2019

The challenge of training frontline staff When you offer your product or service through frontline staff you have to empower them to succeed. Your workforce are likely responsible for selling a whole range of products and are expected to give outstanding customer service, acting as ambassadors for your brand.

Expert 40

Expert Productivity Product Teams 40

Rustici Software

DECEMBER 13, 2023

We take customer service very seriously here and even have a measure that we call the Delight-O-Meter to track our progress. In 2023 we welcomed 5 new associations as customers using our content distribution solutions to help them bring their training to their members. 4 New Faces. And 1 Incredible Team.

Software 80

Software xapi Journal Conference 80

TalentLMS

AUGUST 22, 2023

From onboarding courses to training on your products or services to development opportunities. And, as reported to job services company Comparably, it’s a big draw for incoming talent. According to their new hire survey, employee development opportunities are the top reason people join Adobe.

LMS 52

LMS Market Authoring Tools Compliance Training 52

HT2 Labs

DECEMBER 13, 2019

Learning Pool is delighted to announce that its in-house marketing team, based across offices in Derry, Nottingham, and Oxford, were awarded Silver for ‘Innovative Team of the Year’ at the Business Brilliance Awards 2019. About Learning Pool . million learners in 21 countries.

Market 40

Market Teams Off-shore Brandon Hall 40

ej4 eLearning

OCTOBER 16, 2017

OK, so why is this big news?” Customer Service. The employee displays a serious commitment to the highest level of service to all customers. Aligns company goals with those of the internal and external customer by listening and responding to their needs and changes in the industry. Builds Effective Teams.

Management 103

Management Customer Service Brandon Hall Examples 103

TOPYX LMS

AUGUST 10, 2017

As you launch your online learning program through an LMS, have a team ready to assist users with any problems that may crop up. This team might consist of only two or three administrators that completely understand the LMS and online learning content and can circulate the workplace during the first few days of live usage.

LMS 184

LMS Corporate eLearning Program Online 184

STRIVR

NOVEMBER 11, 2020

Upskilling managers is essential to team and business success. But many managers, especially new managers, are promoted for their “hard” skills on the job as an individual contributor. But many managers, especially new managers, are promoted for their “hard” skills on the job as an individual contributor. Customer use case.

Skills 98

Skills Simulations Management Virtual World 98

learnWorlds

JULY 17, 2023

In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills. For example, the training goal could be to improve customer service skills by 20% within the next quarter.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Learning Pool

MARCH 7, 2022

And in a platinum company, everyone – from the CEO to a customer services apprentice – knows they have a part to play in the company doing well, and is always looking for ways to improve. Platinum is a wonderful endorsement of the work of our team in what’s been an incredible period for Learning Pool. About Learning Pool.

Brandon Hall 52

Brandon Hall Customer Service Performance Support Suite 52