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Offshoring Content Development

Josh Bersin on Enterprise Learning

The Trend toward Offshoring. companies rushing to outsource their operations to offshore companies, dramatically expanding the economies of India and China. Top business functions for offshoring include customer service, IT. There seems to be a stampede of U.S.

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Offshoring Content Development

Josh Bersin on Enterprise Learning

The Trend toward Offshoring. companies rushing to outsource their operations to offshore companies, dramatically expanding the economies of India and China. Top business functions for offshoring include customer service, IT. There seems to be a stampede of U.S.

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What is customer training? Benefits and how to successfully create it

Matrix

Customer training is related to higher loyalty, builds brand awareness, generates leads and, subsequently, revenues. It takes a lot of the pressure usually on the customer service departments. That last one alone should be enough to convince any CFO to invest in customer training.

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The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

This strategy involves a significant use of outsourcing, offshoring, temporary contract employees and sometimes hiring fully competent individuals so that no additional training and development is needed. Performance consultants must be able to hand off non-learning solutions to others or develop the capability to deliver them.

Roles 32