TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Clarity Consultants

MAY 26, 2023

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. This makes a sales enablement program a vital tool when running a business. What is the Purpose and Goal of a Sales Enablement Program? That’s why a sales enablement program is essential.

Instructional Design 62

Instructional Design Sales Instructional Instruction 62

Fly Plugins

MARCH 26, 2024

An LMS simplifies the onboarding process by providing a structured and standardized orientation program. Retail Industry Effective training is crucial in the retail sector to ensure consistent customer experiences, increase sales, and enhance employee engagement.

LMS 179

LMS Learning Management System Enterprise Compliance Training 179

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

Knowledge 52

Knowledge Productivity Product Program 52

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees?

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

Sales 59

Sales Compliance Training Blended Learning LMS 59

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Paradiso Solutions

DECEMBER 21, 2023

This guide is your key to understanding the power of franchise training programs. Whether you’re contemplating launching a franchise or seeking growth for an existing one, this resource unveils the workings of these training programs. What is a Franchise Training Program? Why Does Franchise Training Matter: Key Benefits?

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. In this blog post, I’ll be unboxing everything worth knowing about retail training programs. What Is Retail Sales Training? Related Read: How to Develop Your First Employee Training Program.

Sales 52

Sales Program Guide Create 52

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Learning Rebels

NOVEMBER 8, 2023

This approach moves beyond traditional learning programs and standard curricula by tapping into the collective intelligence of a group to drive learning and innovation. In the comments below, share how you are using communities in your organization to support learning and performance change.

Community 130

Community Diversity Training Customer Service Learning 130

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

Avilar

MAY 4, 2022

We all know that sales drive business growth. And that stronger sales individuals and teams can accelerate revenue growth. But great sales and business development individuals and teams don’t happen by accident. Or those with the best sales skills. Here’s how a sales competency model can accelerate your business growth.

Sales 94

Sales Business Performance Support Skills 94

BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

Learning Styles 52

Learning Styles Sales Diversity Training Simulations 52

Hurix Digital

APRIL 3, 2024

Despite the fast pace of time, businesses emphasize the importance of insurance in safeguarding individuals and families, ensuring they can access medical support and live happily regardless of challenges. As technology advances, customers’ expectations also change, shaping how insurance services are delivered.

Program 40

Program Compliance Training Training Train 40

Paradiso

OCTOBER 24, 2023

It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. It ensures that agents are well-prepared to deliver the service your customers expect. The good news is that call center training software offers a solution.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Infopro Learning

NOVEMBER 21, 2023

Learning and Development Teams: The Current State Traditionally, L&D teams have been the architects of learning experiences, guiding employees through training and development programs. AI analyzes vast datasets and provides L&D teams with invaluable insights into employee performance and learning trends.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Wahoo Learning

MARCH 20, 2024

You are well on your way to getting your online training program off the ground. You need to showcase how Wahoo Learning can support your organisation’s short and long-term objectives. You need to showcase how Wahoo Learning can support your organisation’s short and long-term objectives. Can you answer these questions?

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

TalentLMS

DECEMBER 28, 2022

To incorporate formal training programs into your organization, you need to know how to convince leadership that you need it. And you have to be able to provide then a structured, well-planned program that becomes part of your company culture and strategy. How to build a structured L&D program. So, where do you start?

Compliance Training 98

Compliance Training Program Training Train 98

Infopro Learning

APRIL 6, 2020

In this scenario, there is a definite premium on ensuring employees have the skills and knowledge to leverage evolving technology, They should be able to navigate through these times of ambiguity and uncertainty and be prepared to manage higher level of complexity while driving their performance. Watch this space for updates!

Global 369

Global ROI Metrics Simulations 369

Wahoo Learning

APRIL 2, 2024

Some of the most common organisational objectives for channel businesses are increasing revenue, market share, customer satisfaction, and customer retention, but whatever the goals of your business are, your channel partner network should support your efforts to achieve them.

Strategy 79

Strategy Metrics Picture Sales 79

Learnnovators

DECEMBER 21, 2022

Ask yourself, if I were to take time away from my work and spend time going through this program, what would I get from it? Try tweaking your program so that it answers this question, loud and clear. This applies to all your programs. You will need to prove the impact brought about by these programs.

Teams 246

Teams Metrics Compliance Training Behavior 246

BrainCert

FEBRUARY 2, 2024

The primary goal of CRM is to improve business relationships, drive customer retention, and boost sales growth. It is a software application or platform designed to facilitate the administration, delivery, tracking, and management of educational content and training programs. Empowerment through education is the new sales pitch.

LMS 52

LMS Corporate Learning Corporate eLearning Customer Service 52

Wahoo Learning

MAY 25, 2023

The primary goal of distributor training is to enhance the overall performance of your distribution network, leading to increased sales, improved customer satisfaction and a stronger brand image. Training at every level of the supply chain is important for maintaining a uniform standard across all your sales channels.

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It is an ongoing process like other professional development programs.

Case Study 91

Case Study LMS Customer Service Training 91

Wahoo Learning

NOVEMBER 10, 2022

In this guide, we take a look at channel sales and its many benefits, as well as some elements to consider in your planning. What is Channel Sales? Channel sales is a sales strategy whereby a company sells a product or service through another company, to make the product or service available to the chosen market.

Sales 52

Sales Guide Metrics Performance Support 52

Ed App

JUNE 24, 2021

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. With this in mind, it is critical that they receive regular sales training and support to keep the quality of their performance up to the highest standard and further maximize their potential. .

Sales 52

Sales Platform Virtual World eLearning Tools 52

dVinci Interactive

JULY 20, 2015

Video interview with T-Mobile’s Training Program Manager. Just as T-Mobile seeks to re-invent wireless service plans, David strives to re-invent training and performance support for their 22,000 customer service representatives. Suggested Blog Post: Insurance Agent Training Delivers Sales Results for Aflac.

Performance Support 100

Performance Support Virtual Classroom Performance Customer Service 100

TalentLMS

MAY 11, 2023

Whether you have a small or a larger sales team, chances are your salespeople are not on the same level. Meanwhile, others are already experienced in reaching out to customers and feel more confident with their quotas. Some sales training programs might fail to engage salespeople.

Skills 98

Skills Authoring Tools Metrics Tips 98

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

Coaching 52

Coaching Sales Authoring Tools Software 52

TalentLMS

APRIL 12, 2023

Product knowledge training has the power to boost your team’s performance and your company’s revenue. Many companies offer sales product training during onboarding. To keep your sales reps at the top of their game, you need to update their product knowledge regularly. Looking for an eLearning platform to boost sales training?

Productivity 92

Productivity Product Knowledge Sales 92

Brilliant Teams

JULY 10, 2023

ChatGPT in Corporate Training Programs - Introduction Discover how ChatGPT can revolutionize corporate training programs by boosting employee engagement. Learn how this AI-powered chatbot enhances interactivity, provides personalized support, and facilitates continuous learning. Are you looking for eLearning Solutions?

Diversity Training 40

Diversity Training Corporate eLearning Program Compliance Training 40

Kitaboo

FEBRUARY 22, 2024

Key Factors to Consider When Choosing an eBook Distributor Reach and Network Format Support Royalty Management and Revenue Reputation and Experience Contract Terms III. Evaluation and Selection of the Ideal eBook Distributor Research Assess Your Specific Needs Check Reviews and Recommendations Evaluate Customer Service and Support IV.

eBook 52

eBook Guide Reputation PDF 52

WhatFix

OCTOBER 31, 2023

This method is effective for any type of employee training and for learners in specific industries and business departments, like healthcare where employees’ day-to-day job duties involve ensuring the well-being of other people and sales teams where sellers must think on their feet.

Simulations 52

Simulations Examples Benefits Training 52

Litmos

DECEMBER 3, 2020

US eCommerce sales are projected to grow 18% to $710 billion this year, even as delivery time slows due to demand and other issues. Call center customer service reps have one of the highest turnover jobs in the world. The last thing you need is a crew of burned out customer service reps. What are soft skills?

Performance Support 52

Performance Support Support Customer Service Micro-Learning 52