Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

Customer Service 40

Customer Service Services Software Custom 40

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Better customer retention. Lost revenue. The benefits of easy, accurate information.

Customer Service 124

Customer Service Cost Services Custom 124

Paradiso

OCTOBER 24, 2023

The good news is that call center training software offers a solution. It ensures that agents are well-prepared to deliver the service your customers expect. In essence, it equips agents with the knowledge and skills they need to excel in providing excellent customer care, ensuring your customers receive top-notch service.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Ontuitive

JANUARY 9, 2023

In these moments, a digital adoption platform , also called a DAP, can transform how your sales team operates. Wond Zeal’s Digital Adoption Platform serves up content at the exact moment your sales team needs it; learn how. . This means they can close sales faster and serve more customers in less time.

Adoption 197

Adoption Adopt Sales Digital 197

Paradiso

OCTOBER 12, 2023

In this blog, we’ll explore the essential features you should look for in the best LMS for banking and financial services. We’ll also compare six different platforms to help you make an informed choice. What Are the Reasons Banking and Finance Sectors Need LMS Solutions?

LMS 91

LMS Services Compliance Training Authoring Tools 91

Dynamic Pixel

AUGUST 30, 2022

Another investment is when companies are adapting new technologies to their products and services. Employees are more likely to stay focused during training sessions when they use an e-learning solution. Feedback can be provided in a number of ways, depending on the platform or Learning Management System (LMS).

Companies 52

Companies Education LMS Services 52

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

Customer Service 70

Customer Service Services Custom Guide 70

Jigsaw Interactive

JULY 15, 2021

Granted, it’s an investment that pays rich dividends, and smart employers understand how worthwhile great training solutions can be. Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service.

Customer Service 52

Customer Service Quality Services Custom 52

Degreed

JANUARY 18, 2024

This proved particularly true with the learning experience platform (LXP). The LXP is now more than 10 years old, and a “How to choose a learning experience platform” article from five years ago would differ significantly from a how-to article today. In other words, it’s time for a “How to Choose an LXP” refresh.

Platform 59

Platform vendor Diversity Training Customer Service 59

eAbyas Info Solutions

DECEMBER 11, 2023

Save time and resources with a MoodleCloud hosted solution. Whether you choose a fast and affordable Standard Plan or a Premium Solution, our hosting is reliable, resilient, scalable and provides enhanced security and data protection. Sign up today and unlock a world of online learning possibilities.

Hosting 72

Hosting Solution Moodle Compliance Training 72

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 59

Customer Service Services Custom Streaming 59

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. Financial service organizations deliver personalized learning experiences around specific customer needs.

Sales 419

Sales Diversity Training Program Case Study 419

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 227

Site Customer Service Trust Community 227

Hurix Digital

JULY 12, 2023

You must invest in smart and innovative eCommerce content management services to make the best of the opportunity and create an effective online store. Table of Contents What are eCommerce Content Management Services? Content management services or CMS allows businesses and organizations to create, edit, and publish online content.

Services 52

Services Drupal Content Management 52

Integranxt

MARCH 11, 2024

Cost: Implementing and maintaining advanced AI solutions can strain tight budgets. Identifying cost-effective AI solutions that promise a high return on investment is crucial for these businesses to justify the expenditure on new technologies. Not every SME has the budget for a custom-built AI solution.

Enterprise 52

Enterprise Integrate Solution Adoption 52

Integranxt

NOVEMBER 21, 2023

In this iteration, Microsoft transitioned its software from traditional on-premise installation to a cloud-based platform, enhancing convenience and cost-efficiency for businesses. With the help of these technologies, your product’s functionality and customer service potential can be increased.

Services 52

Services Productivity Product Guide 52

Hurix Digital

NOVEMBER 23, 2023

Do you want to tap into new opportunities and grow your customer base? If yes, then you need to localize your products, services, and content. Translation and localization services mean the process of adapting them to the language, culture, and preferences of your target audience. Do you want to make your company global?

Internationalization 52

Internationalization Global Services Companies 52

IT Training Department Blog

JANUARY 23, 2024

There’s no magical solution for training that can resolve all workplace problems and training needs. That’s why it’s essential to have a comprehensive solution that spans both off-the-shelf and custom solutions. There are benefits and drawbacks to each type of learning solution.

Diversity Training 67

Diversity Training Compliance Training Solution Corporate eLearning 67

Think Orion

SEPTEMBER 14, 2023

It shows the significance of using texting platforms to reach the target audience. By utilizing top higher education texting platforms , schools and colleges can increase engagement and drive meaningful connections with them. Let’s explore how each of these texting platforms meets the unique needs of educational institutions.

Platform 52

Platform Software Education Guide 52

KnowledgeAnywhere

OCTOBER 18, 2023

Compliance costs for global banks and large brokers with over 20,000 employees can exceed $200 million annually." - Competitive Enterprise Institute Solution: A centralized corporate banking training program can be pivotal for financial institutions, ensuring all employees are consistently updated on the latest regulations.

Compliance Training 82

Compliance Training Industry Customer Service Compliance 82

Kitaboo

NOVEMBER 30, 2023

Educational platforms are one of the highly-valued resources. However, because of the abundance in the number of these available resources, the educational institutes are in a dilemma about which platform serves the right purpose. Table of Contents Why Do Learners Need Educational Platforms?

Platform 52

Platform Education Virtual Classroom Diversity Training 52

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Gamification Compliance Training Interactive 98

Play.ht

APRIL 15, 2024

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? This technology is reshaping how businesses handle customer calls, making interactions more efficient and often more pleasant. That’s conversational AI IVR at work.

Conversation 40

Conversation Customer Service Voice Text-to-Speech 40

Learning Pool

MARCH 17, 2022

Learning Pool, a leading global provider of elearning solutions, has partnered with Capita Government Services, providing its award-winning Stream Learning Suite to facilitate the rollout of digital learning to an audience of 4,500 learners. .

Streaming 85

Streaming Suite Virtual Classroom Services 85

KMI Learning

JUNE 15, 2023

In 2012, a potential new client came to our KMI Learning team looking for an effective custom LMS solution to their problem. To foster growth and provide better service, LL needed to accommodate 10,000 simultaneous users, especially during the prime tax season months of February through April. Let’s call them LL.

Compliance Training 97

Compliance Training LMS Custom Solution 97

Brilliant Teams

JULY 10, 2023

Corporate Training Solutions for Effective Leadership - Intro Discover the power of developing leaders through corporate training solutions for effective leadership. Corporate training solutions play a vital role in nurturing and honing the leadership skills of individuals at all levels within an organization.

Leadership 52

Leadership Corporate eLearning Solution Compliance Training 52

BrainCert

JULY 10, 2023

The selection of the right eLearning platform is crucial to ensure a fulfilling online learning experience. With numerous platforms available, it's essential to understand the key features that can make a significant difference in your educational journey. It should provide options across various subjects and disciplines.

Diversity Training 52

Diversity Training Platform eLearning Performance Support 52

Hurix Digital

DECEMBER 14, 2022

For online businesses looking to thrive and grow consistently, there are multiple ecommerce solutions available. Optimum utilization of ecommerce services can help online marketers streamline their operations, conduct business more efficiently, and ultimately improve their profitability. What are Ecommerce Solutions?

Solution 52

Solution Sales Effectiveness Website 52

Hurix Digital

MARCH 7, 2023

Corporate e-learning solutions provide an effective way for organizations to train employees and keep them up-to-date with the latest industry trends. These statistical trends highlight the growing demand for corporate eLearning solutions and the importance of investing in online learning for professional development and growth.

Blended Learning 52

Blended Learning Corporate eLearning Solution Virtual Classroom 52