Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Customer Service Services Custom Simulations 100

Appsembler

FEBRUARY 9, 2024

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

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Knowledge Productivity Product Program 52

eAbyas Info Solutions

AUGUST 29, 2023

In this article, we present key steps for delivering a successful training strategy presentation that will resonate with your company leadership team. The challenges of training strategies When creating and delivering a successful training strategy presentation to leadership, there are multiple challenges that need to be addressed.

Leadership 76

Leadership eLearning Strategy Strategy Compliance Training 76

Professional Online Learning | ecadema

MAY 10, 2022

ecadema, offers Corporate Professional Training Programs , has an easy-to-navigate interface where trainees can find trainers in their preferred language and provides certifications based on completion of courses and learning programs. What are the reasons for providing employees with on-the-job training?

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Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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Hurix Digital

APRIL 3, 2024

This article will cover the key benefits of insurance training programs and five practical training approaches. Table of Contents: What are Insurance Training Programs? Insurance training programs are learning modules that focus on improving a professional’s soft skills to promote effective communication.

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Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

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Customer Service Services Blended Learning Custom 40

Ed App

JANUARY 28, 2019

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. What do you wish your customer support team to learn? Create a plan.

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Customer Service Services Custom Training 40

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

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Customer Service Services Custom Streaming 59

Jigsaw Interactive

JULY 15, 2021

A lot of time and effort goes into any and all training programs. Successful learning is highly dependent on the virtual training software and platform you choose, and a great solution includes high-quality, responsive customer service. They provide world class customer care that’s unsurpassed in the industry.

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WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. A great way to keep learners engaged and motivated is through good training content and development programs. Improve Learner Engagement. Faster Turnaround.

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Custom eLearning Development Outsource ROI Custom 98

Clarity Consultants

MAY 26, 2023

This makes a sales enablement program a vital tool when running a business. We’re breaking down the purpose of a sales enablement program, how important it is for your business, and how instructional design helps make it possible. What is the Purpose and Goal of a Sales Enablement Program?

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Instructional Design Sales Instructional Instruction 62

Infopro Learning

OCTOBER 18, 2023

Sales Methodology Evolution: Navigating Change from Past to Present Customer success metrics can be dramatically improved by enabling the teams who work with customers with a sales methodology. The significance of customer success must be balanced in the context of your organization’s sustained expansion.

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Behavior Metrics Teams Custom 221

Infopro Learning

NOVEMBER 21, 2023

Learning and Development Teams: The Current State Traditionally, L&D teams have been the architects of learning experiences, guiding employees through training and development programs. However, the contemporary workplace presents L&D teams with unique challenges.

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Teams Privacy Compliance Training Harbinger 221

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It is an ongoing process like other professional development programs.

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Case Study LMS Customer Service Training 91

Infopro Learning

APRIL 3, 2023

It plays a critical role in determining the effectiveness of the training program. Relevant and Engaging Training Materials: The materials used should be relevant to the learner’s role and presented engagingly and interactively. Personalization of Training Programs Not all learners have the same learning style or needs.

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Roles Blended Learning Training Train 221

The Learning Dispatch

SEPTEMBER 2, 2020

Some presentations, team meetings and event brainstorming session are ‘simple’ enough to move online for a virtual meetup. Now many education and business leaders continue moving online to deliver needed training, on-boarding and other talent development programs out of necessity. Would an online course be as effective?

Convert 52

Convert Lesson Personal Personalization 52

Roundtable Learning

JULY 14, 2020

One-way stores can outperform online shopping is through customer service. As a learning and development professional, how can you help your retail employees give unparalleled customer service? Why You Need a Comprehensive Retail Training Program. Steps to Launch a Retail Training Program.

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Blended Learning Program Learning Objects Develop 72

Dynamic Pixel

AUGUST 30, 2022

Many educational content development companies in India invest in E-Learning and Development Programs to train employees in modern processes. Another investment is when companies are adapting new technologies to their products and services. So ensure you have graphics when it comes to developing e-learning courses or presentations.

Companies 52

Companies Education LMS Services 52

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. What is Logistics Training?

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Program Compliance Training Effectiveness Create 52

Learnnovators

DECEMBER 21, 2022

Ask yourself, if I were to take time away from my work and spend time going through this program, what would I get from it? Try tweaking your program so that it answers this question, loud and clear. This applies to all your programs. You do not want to present your course as a panacea that will make all their problems go away.

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Teams Metrics Compliance Training Behavior 246

Roundtable Learning

JULY 7, 2020

In this article, we cover common types of retail training programs, best practices to implement your program and review a successful retail point of sale training case study. Types of Retail Training Programs. Your onboarding program can be the deciding factor if an employee succeeds or fails.

Blended Learning 52

Blended Learning Association Learning Management System Program Case Study 52

LearnDash

JULY 13, 2021

That said, if you’ve ever considered developing a professional certification program, you might have noticed that the field includes a mish-mash of general, organizational, and branded courses. There’s obviously a big difference between a certification program in graphic design and one that mentions a certain software program by name.

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ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. Such employees play a vital role in business growth and success by keeping your customers delighted. In this blog post, I’ll be unboxing everything worth knowing about retail training programs.

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Sales Program Guide Create 52

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training 10 Examples of Corporate L&D Programs & Strategies (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin A strong learning and development (L&D) strategy is the key to a happy, motivated workforce. Its first executive training program started in 1916.

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Examples Strategy Program IBM 52

eLearningMind

DECEMBER 17, 2021

Think of a PowerPoint presentation in a typical training session. Think of a PowerPoint presentation in a typical training session. The post Which Training Delivery Method is Best for Your L&D Program? Blended learning. appeared first on ELM Learning.

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Sexual Harassment Training Methods Blended Learning Harassment Training 98

LearnDash

JUNE 11, 2020

Some companies already had remote work options and training programs in place, but for many, the transition has been sudden and unexpected. Is it fast customer service? This makes presenting new training initiatives in a framework of your mission statement more valuable for your team. Align Training With Company Missions.

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Tips Training Train Customer Service 177

ProProfs

NOVEMBER 13, 2021

Generally, company-specific training programs, such as onboarding , skill-based training, and compliance training, come under internal training. Such training provides you room for conducting more personalized programs tailored to your unique needs for the internal development of employees. What is the Purpose of Internal Training?

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Sexual Harassment Training Compliance Training Harassment Training Program 52

Wahoo Learning

MAY 25, 2023

The primary goal of distributor training is to enhance the overall performance of your distribution network, leading to increased sales, improved customer satisfaction and a stronger brand image. Who Needs Distributor Training?

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Compliance Training Diversity Training Blended Learning Metrics 80

Schoox

MARCH 19, 2024

They also get trapped in a cycle of creating disjointed training programs that keep employees busy but don’t result in meaningful changes that positively impact the business. It’s a four-tier system that helps companies determine if training is working and design programs that achieve specific organizational goals.

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Kirkpatrick Business Effectiveness Help 64

Hurix Digital

JANUARY 29, 2024

Table of Contents: Introducing Metaverse in Corporate Training How can the Metaverse and Collaborative Learning Benefit Corporate Training Programs? Also Read: Sales Training Program Checklist: 6 Essential Ingredients to Include How can the Metaverse and Collaborative Learning Benefit Corporate Training Programs?

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Epilogue Systems

FEBRUARY 19, 2024

L&D managers invest significant effort in carefully crafting training strategies, encompassing the identification of skill gaps, the establishment of learning objectives, the selection of appropriate training methodologies, program implementation, and continuous reinforcement of training.

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Kirkpatrick Evalution Metrics Training 40

Spark Your Interest

APRIL 11, 2024

” is as follows: “Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and mimic human-like cognitive functions such as learning, problem-solving, perception, understanding natural language, and decision-making. The answer that the free version, ChatGPT 3.5,

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Benefits Course Training Train 130

CLO Magazine

APRIL 14, 2024

I’ve implemented their software in my past two organizations, due to their functionality but also their collaboration and excellent customer service. Working remotely has changed new employee onboarding, sales coaching, sales meetings, presentations and negotiations. What is sales enablement?

Sales 79

Sales Coaching Case Study Portal 79

KnowledgeAnywhere

JANUARY 24, 2024

It's a software platform designed to create, distribute, and manage learning content and training programs for employees, partners, or customers. This data is vital for assessing the effectiveness of training programs. To learn more about key LMS features, read our article about Top 10 LMS Must-Have Features.

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LMS Learning Management System VLE System 95

OpenSesame

AUGUST 3, 2010

As the company grows, the need to train your customer support staff becomes even more urgent. Investing in customer service training courses allows your company to establish a competitive edge in the marketplace. It can ultimately decide in your favor once the customer decides to buy.

Customer Service 52

Customer Service Services Custom Organization 52