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How to Develop Product Training for Remote Learners

Infopro Learning

These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

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4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys.

Knowledge 410
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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

This has led many organizations to look for ways to improve customer experiences. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Solution Highlights.

Knowledge 380
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Product Knowledge Training: What, Why and How?

Infopro Learning

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221
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Delivering Excellent Customer Service through Training

dVinci Interactive

Delivering Excellent Customer Service through Training The key to customer retention at international franchise chain Duck Donuts is more than simply providing a delicious product. It’s about baking in extraordinary customer service with every transaction.

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Product Knowledge Training: 4 Strategies to Conquer the Markets

CommLab India

This might be your cue to go over your product knowledge training! Imagine your sales team confidently handling customer inquiries, highlighting unique selling propositions, and closing deals with ease. Or, picture your customer service representatives resolving technical issues swiftly, leaving customers feeling valued and supported.

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What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305