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How to Get Your Customer Service Team to Embrace Training

Litmos

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

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SAP SAPPHIRE NOW: Highlights from Orlando

Litmos

As you all know by now, Litmos is part of SAP, as announced and finalized earlier this year. But the biggest highlight by far was the announcement of SAP C/4HANA , an integrated offering that strives to modernize the sales-only focus of legacy CRM solutions. Time Flies When You’re Giving a Demo .

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8 Skills That Are Often Overlooked In Customer Service Online Training

Litmos

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management.

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A Year in “Reviews”

Litmos

Here at SAP Litmos, we pride ourselves on constantly innovating, growing, and staying on top of industry standards. As 2021 comes to a close, check out some of the reviews our awesome customers submitted this year! This unique product has helped allow our business to use learning as a critical link between people and performance.”

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Simply the Best: Lenny Award Winners 2020

Litmos

Reading through each entry took a substantial amount of time, but it was incredible to see how our customers have adapted and grown despite the challenges 2020 has presented. Nearly every submission referenced the global pandemic, and we are in awe of how our customers found new ways to use SAP Litmos Training and SAP Litmos training courses.

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The Ultimate Guide to Customer Training LMS

Paradiso

Customer training is vital for onboarding new customers and helping existing ones get the most out of your products. This shows them you’re invested in their long-term success, so they trust you and remain loyal customers. What is a customer training LMS? Benefits of a Customer Training Program.

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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

During that 4 hour hangover period, our decision making abilities, concentration, productivity and attention to detail are pretty much kaput. Passionate people are highly productive and motivated to become the best at what they do. Well, you might say, all that productivity could go in unexpected directions, get out of control.