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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. 7 Steps for Effectively Handling Customer Complaints. If you or your company made a mistake, admit it.

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7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

The Harvard Business School studied the impact of a one-star increase in a restaurant’s Yelp rating and found that it led to a five to nine percent increase in revenue…This implies that a restaurant with $1 million in annual revenue stands to lose $180,000 every year due to a poor online reputation.”.