Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

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10 free customer service training courses

Ed App

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products.

How to Improve Customer Service with E-Learning

Capytech

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Benefits of Customer Service Training.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age. We’ve created this guide to customer service training to help you nail your customer service education. What Is Customer Service Training?

Tips To Take Your Customer Service Training To The Next Level

Dan Keckan

Customer service training has become a crucial element for businesses to look after to ensure satisfied customers and increased brand reputation. Corporate eLearning Corporate Learning Customer Service Training eLearning eBooks Employee Training

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020.

How Better Customer Service Training Turns Angry Customers into Brand Ambassadors

eLearningMind

Any customer-facing organization understands that it’s fairly impossible to keep everyone happy, all the time. Even companies known for their excellent customer service training and experience are bound to have some users with complaints, and those complaints can reverberate through social media and sully your reputation. But second (and most importantly), it’s the ideal opportunity to become the best in customer service and limit irate customers in the future.

Training Manager Frustrations: The Customer Service Solution

Gyrus

Training Manager Frustrations: The Customer Service Solution. Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced. It’s every service manager’s worst nightmare. And yet good customer service should never be a company’s goal.

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Handling customer complaints can be a drag. More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success.

De-escalate Your Angry Customers with Customer Service Training

CommLab India

This statement differentiates good and bad customer service. The experience you deliver to your customers is the most important factor and it marks the success of your business. In this context, customer service training takes the center stage. In organizational parlance, it is the employee who interacts with the customer. “Positively Outrageous Service is a matter of choice. Also, state the key principles of customer service.

How Your Company Can Use eLearning to Achieve Great Customer Service

OpenSesame

Due to the bad reputation customer service can receive, many people dread having to call their service providers for fears of such a situation, which can have an adverse affect on your company. There are two ways in which this fear of customer service can be harmful to you and your company. The first reason is if a customer has a need to call you but is afraid to, then you are unable to help them. What is Customer Service?

Improve Government Customer Service? Look to the Workforce

Avilar

Forest Service must deliver recreation passes and permits to people who want to visit our national forests. “To Yet many government services have notoriously poor reputations for service delivery, fraught with long lines, long “hold” times, and long waiting periods for application results. What level of service do citizens expect? When they are dissatisfied with the services they receive, who is responsible for improving the customer experience?

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions. The best wineries understand that an effective customer experience involves a blend of education , enjoyment and product excellence. Winery Visit 1: Our Customer Experience.

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

Handling customer complaints is a drag. But there’s good news: more than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success.

Customer Experiences that Bridge the gap Between Sales and Growth

Infopro Learning

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. Retaining customers is also less expensive than acquiring new ones.

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Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced. The Institute of Customer Service recently found that retailers that perform even slightly above the average achieve a sales growth of 7.6%. Improving Customer Satisfaction.

Roles 40

Customer Satisfaction and the Role of L&D

Growth Engineering

Customer satisfaction has always been a big aspiration for organisations, particularly in customer-facing sectors like retail. In the past, businesses might have gotten away with ignoring customer experience, but now the impact on the bottom line is becoming more pronounced. The Institute of Customer Service recently found that retailers that perform even slightly above the average achieve a sales growth of 7.6%. Improving Customer Satisfaction.

Roles 40

Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. Product knowledge is an important component of providing quality service.

Endorsements, rigor, & scrutability

Clark Quinn

So here’s an gentrified version of my first thoughts on my principles for endorsements: First, my reputation is based on rigor in thought, and integrity in action. And I’d want to know about customer service. What’s the customer experience? I have a reputation to maintain, and that means I won’t endorse ‘average’. I was recently asked to endorse two totally separate things. And it made me reflect on just what my principles for such an action might be.

Human Capital Transformation to Solve Business Problems

Infopro Learning

A Deloitte global study recently described human capital transformation as an approach that helps companies define, structure and realize their human capital management strategy by focusing on the development and delivery of services that target their most important assets, employees.

Increasing Scope Of Enterprise Learning Management System For Modern Learners

G-Cube

With most of the LMSs are designed to cater to the customized needs of learners, scope of online training is increasing. Leverage essential business activities from sales, reporting and marketing to customer service and content management. Reputation. It helps improving reputation with target audiences which include customers as well as suppliers. With digitization, the use of online Learning Management Systems at workplace is trending.

When Selecting an LMS – Small Company vs. Big Corporation?

Gyrus

Ultimately companies will purchase their products/services from the company that is to their liking, but in doing so all factors should be considered. There are numerous ‘pros’ of purchasing goods from a larger corporation that include: Resources – some customers define a company’s success based on how many resources a company has. To a prospective customer if the company has 5,000+ employees than the customer service must be wonderful?

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Effective product training focuses on how your company’s products fill customer needs.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” A lost customer means having lost a testimonial to use in selling to others. A lost customer opens us up to potentially negative word-of-mouth that might affect our reputation with prospects, customers, suppliers and staff.

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9 Common Types of Employee Training that Can Benefit from E-Learning

Capytech

E-learning can help with the product training process, plus you can even make the e-learning modules you create available to customers as an additional technical resource. Customer Service. Therefore, continuously improving standards of customer service is essential.

Why an Effective Employee Onboarding Plan is Crucial?

Infopro Learning

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. Effective employee onboarding has the power to improve your business on multiple fronts.

How to Ensure You Don’t Do a Starbucks

Enyota Learning

~Your customer doesn’t care how much you know until they know how much you care – Damon Richards, Customer Care Expert. In a customer-centric world, it’s hardly surprising that everything starts and ends with the customer: from your product or service idea to the markets you serve, down to the marketing channels you use, and, especially, the customer service you offer. The Importance of Good Customer Service. Improve Customer Service.

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?” A lost customer means having lost a testimonial to use in selling to others. A lost customer opens us up to potentially negative word-of-mouth that might affect our reputation with prospects, customers, suppliers and staff.

Cost 109

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Product Training is Essential for Sales and Customer Support

Infopro Learning

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service. Product training is no longer a nice-to-have in today’s customer obsessed world.

Building a Corporate University: Obtaining Buy-in

Your Training Edge

For example, you can say that regular customer service surveys show that clients are not as satisfied as they could be with the organization’s service. When you put this in strategic terms, you can estimate that by teaching every customer-facing associate the ins and outs of how to deliver a top-notch experience, the organization’s customer service numbers will improve by X percent.

7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. Your customer reviews have plummeted. Your online reputation can have a major impact on traffic and revenue. Jonas Sickler, Marketing Director at Reputation Management.

Worried About Course Security? Start With Your Website.

LearnDash

Customer service? When you consider your hosting options, there are three main services available: shared hosting, a virtual private server (VPS), and dedicated hosting. The best way to mitigate this threat is through a DDoS mitigation service, such as Cloudflare or Akamai.

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. An even more startling figure is that up to $62 billion of business is lost annually because of poor service. The Must-Teach Customer Support Skills. Understand: Empathy and compassion for customers.

Why Comcast (and Maybe Your Company!) Needs eLearning

OpenSesame

By this time you’ve probably heard the story, and maybe even the actual recording , of the Comcast customer service representative aggressively refusing to end AOL Vice President Ryan Block’s Comcast service. The service rep continuously asks variations of the same question, “Why is it that you’re not wanting to have the number one-rated internet service, number one-rated television service available?” What is Customer Service?

How chatbots can revolutionize your workplace and boost your productivity

Your Training Edge

The vast majority of questions that customers have are the same ones. This is a huge time waster for your customer service team. Both the customers asking the mundane questions and the ones asking the more advanced ones will be happier. The second because they’re dealing with customer service staff who aren’t bored out of their minds or incredibly stressed because they’re being called upon to answer too many questions. They raise customer satisfaction.