article thumbnail

10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

article thumbnail

7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. 7 Steps for Effectively Handling Customer Complaints. Say Thank You.

Custom 65
article thumbnail

7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. Your customer reviews have plummeted. Your online reputation can have a major impact on traffic and revenue. Jonas Sickler, Marketing Director at Reputation Management. Your turnover rate has skyrocketed.