Dashe & Thomson

JANUARY 19, 2011

As VP, Instructional Design Services for Dashe & Thomson, Inc. Most recently, Ive been working on training programs for the propane industry. I see myself as a translator, taking complex ideas and systems and making them easy for a learner to understand. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 100

Social Networks Content Developer Blended Learning Tips 100

Dashe & Thomson

FEBRUARY 2, 2011

As VP, Instructional Design Services for Dashe & Thomson, Inc. Most recently, Ive been working on training programs for the propane industry. I see myself as a translator, taking complex ideas and systems and making them easy for a learner to understand. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Properly d.

Social Networks 100

Social Networks Blended Learning Tips Tools 100

Litmos

JUNE 12, 2018

As you all know by now, Litmos is part of SAP, as announced and finalized earlier this year. But the biggest highlight by far was the announcement of SAP C/4HANA , an integrated offering that strives to modernize the sales-only focus of legacy CRM solutions. Does anyone else still have “CAN’T STOP THE FEELING!”

SAP 58

SAP Conference Apple Virtual World 58

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

Litmos

DECEMBER 29, 2020

Which is why I when I looked back at SAP Litmos in 2020, I couldn’t help but give it a Regina George spin. but when it became clear to everyone at SAP Litmos that the world was fully turned upside down, we knew we needed to take action. The limit does not exist.” – SAP Litmos Resources. Here’s hoping 2021 will actually be fetch!

SAP 98

SAP Movie eBook Virtual World 98

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Litmos

JULY 7, 2021

In a customer-centric organization, every employee is focused on improving the customer experience – to build loyalty, repeat business and consistent service practices. A common misbelief is that customer experience is the sole domain of customer services, sales, and marketing.

Lesson 69

Lesson Diversity Training SAP Train 69

Litmos

SEPTEMBER 29, 2020

This is such a recognized issue that the Center for Disease Control has released advice for retail and service businesses to limit workplace violence associated with Covid prevention policies. This is more than just a customer service issue; it’s also a safety one. Step 3: Get the basics right.

Compliance Training 98

Compliance Training SAP Train Training 98

Litmos

NOVEMBER 21, 2019

In fact, customer experience is woven into training across job functions and levels because the company understands the connection between well-trained staff and customer satisfaction. Ultimately, Arnold Clark chose SAP Litmos Training because of its ease of use for admins and learners alike. Inspired by this story?

Compliance Training 69

Compliance Training Industry SAP Train 69

Hurix Digital

JANUARY 27, 2020

Top 8 LMS Systems For Custom Course Creation 1. SAP Litmos. One of the most well-known LMS software available in the market, SAP Litmos has several unique features to help with online course building, assessment creation and gamification , to name a few. Why Use SAP Litmos? Image source – talentedlearning.

Compliance Training 88

Compliance Training LMS Blended Learning SAP 88

Litmos

AUGUST 16, 2021

Salespeople and customer service agents in particular, as well as some marketing people, who spend the majority of their working hours deep in the CRM system, can be presented with learning opportunities or seek new training from within the CRM, never having to log in and out of multiple platforms.

SAP 52

SAP LMS Customer Service Enterprise 52

BigTinCan

DECEMBER 1, 2020

B2B salespeople can use it to look through content on a plane, and customer service reps can review new scripts in between calls. SAP Litmos. SAP Litmos is one of the more widely-known LMSs on the market. Learn more about SAP Litmos. This makes mobile learning more convenient and efficient. Microlearning emphasis?

Enterprise 111

Enterprise LMS Knowledge microlearning 111

Litmos

NOVEMBER 12, 2019

When a customer approaches with a question, they're armed with the very latest product and company knowledge. They're groomed on critical "soft skills" for sales and customer service, such as active listening, communication, problem solving, etc. Walk out changed by the experience of personalized service, fit, and comfort.

Change 58

Change SAP Train Training 58

Gyrus

MARCH 4, 2024

Reliable customer service and functionalities. Cons Watch out for potential vendor lock-in and limited customization options. Litmos by SAP Scalable and mobile-friendly, Litmos emphasizes certifications and compliance training for enterprises. Proprietary means the code and work are kept under wraps.

LMS 130

LMS Learning Management System Examples Cornerstone OnDemand 130

Litmos

DECEMBER 17, 2020

Your customers are more likely to understand the information in a course than they are to understand the same information as release notes or an email. Reduce service calls. The post Connecting with Customers during Coronavirus appeared first on SAP Litmos.

Custom 98

Custom Apple Enterprise Classes 98

Litmos

DECEMBER 28, 2021

Here at SAP Litmos, we pride ourselves on constantly innovating, growing, and staying on top of industry standards. As 2021 comes to a close, check out some of the reviews our awesome customers submitted this year! Did SAP Litmos help you with your training process, your compliance, or your ROI this year?

Cyber Security Training 52

Cyber Security Training Compliance Training SAP LMS 52

Litmos

DECEMBER 30, 2019

Hopefully, you're still enjoying some time off with family and friends, and preparing to make 2020 the best year yet, but as you savor these final days of 2019, here are some of the top moments for the SAP Litmos team and our customers and partners. Cheers to them bringing up some positive memories for you, as well.

Brandon Hall 52

Brandon Hall SAP Network Leadership 52

Paradiso

JUNE 8, 2016

The intention was to train their customer service reps quickly without investing a lot of money. How the SAP Community Network leveraged Gamification ? SAP’s community is user rich. At the same time, the users as well as the customers were learning more and more. Case Study 2. It is thriving like how!

Case Study 70

Case Study Score Gamification Study 70

Paradiso

DECEMBER 9, 2022

What is a customer training LMS? Customer training LMS is a platform where you can develop robust customer training programs to provide seamless learning and training. Customer service LMS has many features through which you might create an assessment, quizzes, and exams. Learning Paths.

LMS 91

LMS Custom Guide White Label 91

Elucidat

OCTOBER 16, 2020

SAP Litmos Training LMS. SAP Litmos Training LMS can be simply and quickly implemented. It’s combined with a robust course library – SAP Litmos Training Content – which speeds up rolling out training. It also offers great customer service and support. Absorb LMS. Absorb is a cloud-based LMS training system.

Compliance Training 98

Compliance Training LMS Authoring Tools Software 98

OpenSesame

OCTOBER 2, 2014

Innovative companies such as SuccessFactors / SAP , Taleo / Oracle , Saba , SilkRoad are enabling companies to deeply integrate employee learning and skill development with other aspects of Human Resource Management (and generating billions of dollars of value in the process). It’s whatever the customer wants, however they want it.

eLearning Strategy 74

eLearning Strategy Saba LMS Strategy 74

Litmos

AUGUST 31, 2022

Your hard work does not go unnoticed, and we are constantly in awe of the inspiring ways our customers utilize SAP Litmos Training. The post Call for Submissions: Lenny Awards Customer Showcase 2022 appeared first on SAP Litmos. That is why we want the chance to celebrate YOU! We are […].

Custom 59

Custom SAP Program Organization 59

TalentLMS

JANUARY 13, 2020

Delivering exceptional customer service. Using customer service games for employees, thousands of partners have started learning anytime, anywhere, and in a way that’s fun and meaningful. So, SAP decided to leverage sales games for employees by creating their own app called Roadwarrior. It’s a win-win.

Gamification 94

Gamification Examples Train Training 94

Thinkdom

NOVEMBER 28, 2024

Examples: SAP Litmos , Cornerstone OnDemand , Moodle etc. For example, retail associates receive targeted training on customer service protocols and inventory management, improving consistency and productivity across stores. Recommended Read: Top 12 LMS providers to watch out for What Is an eLearning Platform?

Compliance Training 52

Compliance Training Association Learning Management System Diversity Training Blended Learning 52

Litmos

MARCH 2, 2021

Of course, banks are constantly improving their customer service, processes and protocols, but keep in mind that they are also subject to regulations and standards implemented at a government level. Staff were also able to take advantage of the library of courses put together by SAP Litmos on hygiene and working from home.

SAP 53

SAP LMS Train Training 53

Litmos

MARCH 7, 2019

As an example, cargo handler, Air General, uses SAP Litmos to deliver online training for new hires as well as ongoing learning for its teams. The company cites the SAP Litmos learning platform as the driver behind improvements in its employee base and a significant reduction in employee turnover. Spotting crime.

Industry 51

Industry Simulations Compliance Training Change 51

Litmos

APRIL 7, 2020

Most sharing economy companies do appear to want their employees to do their jobs in a uniform way, and training is good for everyone — well-trained employees are better at customer service, feel better prepared to handle tricky customer service situations, and are, in general, better representatives of their employers. .

Change 72

Change Train Training SAP 72

Litmos

JANUARY 22, 2020

Training plays a crucial role at Aussie Broadband, as an organization that has an outstanding reputation for excellent customer service. But a true reflection of the success of Aussie Broadband’s culture of learning is reflected in an average of 100 self-enrollments in different types of courses each month, using SAP Litmos Training.

Compliance Training 52

Compliance Training Diversity Training SAP Train 52

Litmos

DECEMBER 3, 2020

As holiday shopping continues, as shoppers track their packages, need returns, and get more stressed about the approaching holidays, there’s one group that will be caught in the middle: your retail customer service reps. Call center customer service reps have one of the highest turnover jobs in the world.

Performance Support 52

Performance Support Support Customer Service Micro-Learning 52

Litmos

MARCH 29, 2019

To learn much more on this subject, please join me for a webinar on April 3 rd at 10AM Pacific / 1 PM Eastern with Tim Durnaleau, VP of Marketing for SAP Litmos, and Laura Beth Matson, Director of HRIS for GEC Packaging Technologies. We will discuss practical ways to leverage learning to drive customer satisfaction.

Custom 64

Custom Roles Brandon Hall SAP 64

Litmos

DECEMBER 11, 2019

By ensuring learning involves CX ideas – and real data, skills and outcomes – for teams and individuals who sit outside the departments we consider customer-facing. Instead of customer service training for your contact center agents, think of customer experience training for your accounting team.

Job 64

Job Custom Metrics SAP 64

Paradiso

JANUARY 3, 2023

SAP Litmos: This enterprise-level solution offers features such as automated enrollment, content curation, and analytics. It is a comprehensive suite of applications that includes customer relationship management (CRM), project management, financials, reporting, analytics, and more.

Enterprise 91

Enterprise Authoring Tools Cornerstone OnDemand Custom eLearning Development 91

Gyrus

MARCH 4, 2024

Reliable customer service and functionalities. Cons Watch out for potential vendor lock-in and limited customization options. Litmos by SAP Scalable and mobile-friendly, Litmos emphasizes certifications and compliance training for enterprises. Proprietary means the code and work are kept under wraps.

LMS 100

LMS Learning Management System Examples Cornerstone OnDemand 100

Gyrus

MARCH 4, 2024

Reliable customer service and functionalities. Cons Watch out for potential vendor lock-in and limited customization options. Litmos by SAP Scalable and mobile-friendly, Litmos emphasizes certifications and compliance training for enterprises. Proprietary means the code and work are kept under wraps.

LMS 100

LMS Learning Management System Examples Cornerstone OnDemand 100

eLearning 24-7

JUNE 10, 2010

There are those who provide the first year free of customer service/tech support. Speed tends to be quicker – hearing from their customers and making improvements based on that feedback. Customer service can be personalized and turnaround time is fast. Very poor customer service and support.

Market 60

Market LMS LCMS vendor 60

Mindflash

DECEMBER 16, 2011

Whatever you do never, ever, hand out criticism en bloc because that is the most morale sapping thing you can ever do. Employers estimate that the grants will create 1,700 new jobs and train 13,000 workers in areas ranging from robotics to customer service to injection molding.”.

Blended Learning 70

Blended Learning Web Social Networks SAP 70

Litmos

JULY 25, 2019

Getting there is about more than customer service, of course. It’s about the product or service, but also the resources that help the customer be able to take advantage of the possibilities. appeared first on SAP Litmos. Anything of reasonable complexity is likely not going to be self-explanatory.

Roles 76

Roles Performance Support Support SAP 76