Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Weak customer relationships. Lost revenue.

Customer Service 124

Customer Service Cost Services Custom 124

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

Dashe & Thomson

DECEMBER 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Great Survey Completion Rate Dilemma Solved (Maybe) by Jim on December 22, 2010 in feedback , marketing The holidays are upon us, which means gifts, family, services… and the end of the fiscal year.

Social Networks 100

Social Networks Survey Blended Learning Wiki 100

Dashe & Thomson

DECEMBER 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Great Survey Completion Rate Dilemma Solved (Maybe) by Jim on December 22, 2010 in feedback , marketing The holidays are upon us, which means gifts, family, services… and the end of the fiscal year.

Social Networks 100

Social Networks Survey Blended Learning Social 100

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

Customer Service 100

Customer Service Services Custom Simulations 100

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

TLNT: Training and L&D

OCTOBER 28, 2020

With in-person interactions being few and far between for many teams, employee engagement is especially crucial to your business’ success. Acting on employee feedback can lead to increases in morale, retention, productivity and customer service.

Survey 108

Survey Customer Service Services Roles 108

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

PDG

APRIL 24, 2018

If agent engagement is central to an improved customer experience, how can contact centers better engage agents? Some business people think professionalism requires distance and detachment, but great customer service is about building relationships. Others will want to grow into team leadership responsibilities.

Customer Service 40

Customer Service Services Personal Personalization 40

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Integranxt

NOVEMBER 21, 2023

Modernization isn’t just about keeping up with technology; it’s about reimagining products to meet the ever-changing market demands and customer expectations. This shift enables teams to collaborate on documents and spreadsheets from any location globally.

Services 52

Services Productivity Product Guide 52

Infopro Learning

FEBRUARY 19, 2020

The future of work is here, and HR teams are driving the changes that are helping organizations adapt. Digital transformation has impacted every industry and the way they interact with their customers, but it has also significantly influenced everyday workplace. How Can HR Teams Guide Their Organizations Through These Changes?

IBM 309

IBM Analytics Survey Roles 309

Infopro Learning

APRIL 24, 2021

They needed to speed up the onboarding process to reduce the time required for new team members to reach full competency. Leadership had changed along with the company’s vision for the customer service centers. Post-training surveys also showed that the program was well-received by both participants and managers.

Business 294

Business Case Study Blended Learning Simulations 294

Infopro Learning

FEBRUARY 5, 2020

An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. This greatly improves customer experiences and can improve your sales team’s abilities on many levels.

Knowledge 305

Knowledge Productivity Product Games 305

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. But, as he partnered with Linkage principal consultant Madelyn Yucht, they realized that customer satisfaction scores would only go up when quality of process execution and delivery improved. Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

Infopro Learning

JANUARY 19, 2023

Managers must provide assessments in the form of a survey, interview, or research to understand the training needs of their employees. For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

CLO Magazine

AUGUST 10, 2016

Working on the front line in customer service, whether in person or over the phone, can be tough. “No Customer service roles are a challenge to fill for those reasons. It can’t be a once a year exercise where most people do surveys.”. Engagement is a team sport. Everyone must care about employee engagement.

Customer Service 32

Customer Service Services Custom Score 32

Everwise

MAY 3, 2017

As Stephen Covey, author of 7 Habits of Highly Effective People, said: “Always treat your employees exactly as you want them to treat your best customers.”. We’ve outlined the specific ways your employee experience impacts your customer experience. Most customers are willing to pay more for that experience.

Customer Service 55

Customer Service Services Custom Mentoring 55

Infopro Learning

JULY 6, 2017

27% of CLOs are deeply concerned that their learning strategies are not aligned with business objectives, according to a Chief Learning Officer survey. Once the L&D department has aligned their goals with the transformation of business performance, the team still needs a deeper understanding of very specific functions.

CLO 420

CLO Performance Kirkpatrick Guide 420

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach.

Case Study 91

Case Study LMS Customer Service Training 91

KnowledgeAnywhere

OCTOBER 18, 2023

Pain Point #2: Cybersecurity Threats The digitization of banking services has been a double-edged sword. Making sure your team doesn't fall behind the times is essential in the financial industry. Solution: A well-structured banking onboarding process that emphasizes customer service training can bridge this gap.

Compliance Training 82

Compliance Training Industry Customer Service Compliance 82

Kitaboo

APRIL 23, 2024

A recent survey revealed significant benefits associated with comprehensive training programs within companies. This scalability is particularly beneficial for large enterprises with dispersed teams, as it eliminates the need for repetitive instructor fees and reduces several other associated expenses.

Video 52

Video Diversity Training Compliance Training Guide 52

Infopro Learning

FEBRUARY 28, 2020

In fact, it was found that 73% of all teams will have remote workers by the year 2028 (1). In another survey it was found that 99% of respondents said they would like to work remotely at least some of the time for the rest of their careers. (2). The remote workforce is rapidly growing, and it’s only expected to continue. Conclusion.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Edume

DECEMBER 18, 2019

This time we're hearing from AMG Services Ltd (a licenced Dyno Rod franchise). As a franchisee we pay a management service fee to the franchisor or ‘royalty’ for use of the brand and other support services. We also offer plumbing services to fix radiators, toilets, sinks, and hot water among many others.

Services 64

Services Performance Support Case Study YouTube 64

learnWorlds

JULY 31, 2023

Typical examples include online discussions and team group projects , often paired with a reward system to make things more interesting. Team-based projects Team-based projects are assignments that employees must complete together as a team , often competing against another team to compare who achieved the best results. ?

Collaborative Learning 52

Collaborative Learning Activities Collaboration Teams 52

Epilogue Systems

FEBRUARY 19, 2024

However, gauging training effectiveness and extracting precise data to answer these crucial questions can be a formidable challenge for L&D teams. These surveys often include questions about the training’s content, presentation, and perceived value.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

KnowledgeCity

JANUARY 10, 2024

This data is based on a survey involving over 1,500 business leaders. Etiquette training can help new hires understand the company culture and expectations, helping them smoothly integrate into their teams. This can lead to better customer satisfaction and retention, as well as a positive reputation for the company.

Companies 98

Companies Compliance Training Social Media Training 98

eloomi

AUGUST 28, 2023

Upskill Your Retail Employees Supercharge your retail team with eloomi's user-friendly LMS, offering robust features for simple content creation, exceptional support, and flexible training options. Tailor your training modules to meet unique retail needs, driving efficiency and customer engagement. Book a free demo today.

Compliance Training 52

Compliance Training Customer Service Compliance Sales 52

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. This is great news for talent teams as it clearly identifies what is needed to be done for employee retention.

Effectiveness 251

Effectiveness Case Study Study Program 251

TechSmith Camtasia

JULY 23, 2012

In my previous position, I managed the TechSmith Customer Service Department for many years. Now I am part of the Marketing Department and will be working with the social media team to engage with YOU…our customers and friends (I hope)! The post Survey: TechSmith Community and YOU! What does community mean exactly?

TechSmith 89

TechSmith Survey Community Social Media 89

eFront

MARCH 9, 2022

It’s an elegant solution if you need to train employees working from home or distributed teams at offices across time zones. If you don’t want to disengage and alienate your team, you need to be prepared to address the challenges of distance learning. Solution: Cultivate a sense of team. Solution: Embrace self-paced learning.

Teams 52

Teams Metrics Social Networks Distance Learning 52