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10 Soft Skills Examples

Ed App

This soft skill example is especially important for industries like sales and customer service that involve constant communication with customers. Being well-versed in communicating in a simple and easy-to-understand manner allows you to effectively address customer needs and avoid further misunderstandings.

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How To Leverage Learning & Development To Retain Employees

KnowledgeCity

L&D also creates better engagement with customers through improved customer service. While there’s often self-service customer help online, some people want to talk to a human expert to discuss their problems. They can also aid post-military applicants in transitioning from military to civilian work.

Develop 59
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How to Conduct a Customer Service Assessment

ProProfs

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

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Can Online Training Be as Effective as In-Person Training?

Appsembler

Supports Remote Teams. The world of work is training. As Millennials and Gen Z make up a higher percentage of the workforce, you need to adapt to their work styles. This includes remote working. If you don’t already have remote workers, you likely will soon. Designing Effective Online Training.

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How We Manage Our Remote Team (And 8 Tips for You)

Continu

Since we launched publicly in 2013, we’ve been a (mostly) remote team. We can recruit the best team members for our company, no matter where they live. But there are challenges that come with managing a remote team. Some of them are the same that you’d face with an on-site team. And that takes a lot of work.

Teams 45
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The Top 10 Ways to Enhance Soft Skills with Employee Training

learnWorlds

Disputes between coworkers or customers are inevitable, but they don’t have to turn into full-blown conflicts if handled correctly. Conflict resolution training can teach employees to handle disagreements effectively and also provide excellent customer service. Build a stronger team. Critical thinking. Leadership.

Skills 52
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Remote Assessments: Guide to Recruiting the Best Remote Workers

ProProfs

With more and more people wanting to work from the comfort of their homes, the hybrid work model is expected to grow to 81% by 2024. . In fact, 6 out of 7 managers think dynamic teams, including remote workers, will become the norm. Customer Service Skills Tests. View This Customer Service Skills Test.