IT Training Department Blog

SEPTEMBER 14, 2023

That’s where software simulations come into play. Good software training with simulations seamlessly transitions employees from novice to exactly as proficient as they need to succeed in their jobs within a safe and controlled environment. Real practice in a safe environment is where software simulations thrive.

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Experiencing eLearning

MAY 10, 2022

It simulated a customer service chat conversation. In preparation for my demo in the TLDC eLearning Tools Summit , I revisited my chatbot and made some improvements to make it look more like a real customer service chat. This chat simulation uses the Trialogue story format. Trialogue updates. More on Twine.

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eLearningMind

JULY 21, 2023

Instead, utilizing simulation-based eLearning could help get you there. Understanding eLearning simulations Before we dive into the benefits and design considerations, let’s first define eLearning simulations. Instead, reserve simulation environments, exercises and games for when the training is hands-on and skill-based.

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Attensi

JUNE 19, 2023

Attensi on the Craft Brewery Podcast Stouts and simulations Attensi’s Tess Gorman recently met with Kary Shumway, founder of Craft Brewery Financial Training. Simulation Simulation has been used for pilots and surgeons for years to great effect. Gamification Attensi are global leaders in gamified training solutions.

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Absorb LMS

SEPTEMBER 24, 2019

But some customers are challenging: They’re having a tough day; they’re impatient; technology has them flustered. Whatever the cause of frustration, customer-facing personnel must remain calm and polite as they resolve the customer’s problem. Simulations empower risk-free practice. Beyond basic skills.

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Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

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Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. One training delivery method that is often overlooked is the use of scenario-based simulations. During the simulations, learners use critical thinking and apply the concepts they have learned throughout the journey.

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TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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dVinci Interactive

MARCH 24, 2015

Dean for Clinical Simulation. This is true if you are an athlete, a helicopter pilot, a paramedic or a customer service representative. For education and professional development in the medical field, simulations have provided practice and experiential learning opportunities for years.

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eLearning Industry

MARCH 8, 2020

Elevate your customer service training game through the latest tools like simulations, Electronic Performance Support System (EPSS), and mobile learning. This post was first published on eLearning Industry.

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Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Experiencing eLearning

DECEMBER 28, 2021

How I Built a Chat Simulation in 2 Hours : See how I built a simple chat simulation in a few hours using Twine and the Trialogue story format to create a forced choice chat simulation. If you want a job creating soft skills training, create customer service samples. Target your desired audience.

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Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

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Infopro Learning

JUNE 6, 2019

To provide exceptional experience to these customers, whether they are selling or servicing, representatives need to have a deeper understanding of their products than ever before. Micro learning can help to prevent your service staff from getting information overload and make sales training materials more effective.

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Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

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Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. In this program, you’ll learn job-ready skills to excel in customer service and receive a Professional Certificate from CVS Health to showcase your proficiency.

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Kapp Notes

DECEMBER 2, 2010

Another question related to serious games and immersive learning simulations: “What are the shortcomings in the scholarship/research around. Serious Games/Immersive Learning Simulations? &#. However, how do you take a game/simulation that uses audio as a critical element of feedback and compare a version with audio and without?

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Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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AbaraLMS

DECEMBER 17, 2018

eLearning is reshaping traditional retail customer service in ways that were never thought possible before. The retail [ ] The post How eLearning is Reshaping Retail Customer Service appeared first on Abara LMS.

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Designing Digitally

APRIL 18, 2017

All types of game-based learning, simulation , and gamification are commonly put under the umbrella of “gamification.” The concept of gameful design is relevant because it acknowledges that there are differences between gamification, serious games, and simulations. . A simulation is an activity designed to mimic a real-world scenario.

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TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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eLearning Brothers

JULY 22, 2016

It’s no wonder that eLearning designers are starting to take a closer interest in eLearning simulations with branching scenarios. iSpring TalkMaster is a simple yet powerful tool which allows everyone to build a realistic conversation simulation based on a branching scenario and assess core interaction skills.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Designing Digitally

FEBRUARY 23, 2017

Corporations are gradually realizing the training potential of simulations. Corporate training simulations are specialized programs that help your employees to learn and practice real-world activities in a risk-free and controlled environment. Simulations are being used in product, compliance, customer service, and software training.

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eFront

JULY 21, 2015

The fact is, any eLearning program that uses game-like features in the form of reinforcement exercises, assessments and simulations is safely classified as a serious game or a training game. Consider a training scenario for improved customer service through the use of the latest CRM software installed within the organization infrastructure.

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OpenSesame

AUGUST 12, 2016

With over 13 million employees working in either retail or restaurants, customer service accounts for a vast majority of online learning. From new hire onboarding to operational training to compliance, most customer service organizations need valuable learning for each type of employee. Operational Training.

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TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Communication Skill Simulations.

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Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

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Designing Digitally

JANUARY 19, 2017

In the world of corporate training, games and simulations are used in much the same way and also have the same effect, which is why training simulations are so valuable in the workplace. Title: What makes training simulations effective for corporate training? Games can be powerful to changing behaviors. Being able to multi-task.

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Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” ” As part of your analysis, ask what that really means. It’s not enough to just get a list of principles or broad best practices. You need specifics and examples.

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Roundtable Learning

JULY 24, 2023

These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with. Diversity And Inclusion (D&I) — Simulate real-life situations and test learners’ responses to microaggressions with 360º VR.

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Roundtable Learning

JULY 24, 2023

These technologies extend reality by adding to or simulating the real world through digital materials that learners can interact with. Diversity And Inclusion (D&I) — Simulate real-life situations and test learners’ responses to microaggressions with 360º VR.

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Thinkdom

JANUARY 4, 2024

Provide a virtual practice environment through simulations. By incorporating interactive case studies and simulations, learners can practise decision-making in a variety of contexts, enhancing emotional connection and learning depth. For example, it can be used to simulate a customer service call or a job interview.

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Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. It can create content for interactive elements, such as simulations, scenarios, and case studies, that prompt learners to apply their knowledge and skills in real-world contexts.

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