article thumbnail

How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment. Wondering what a digital adoption platform is and how it can help your customer support team?

Adoption 170
article thumbnail

How to Support Digital Transformation When Modernizing Legacy Software

Ontuitive

Technology is at the backbone of most businesses, but in today’s fast-paced technological landscape it’s easy to fall behind on system updates and upgrades. Successful integration of modern digital tools with legacy systems. Improved business performance and responsiveness. Common Benefits: Better data security.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How is L&D Talent Driving the Digital Transformation Journey?

Infopro Learning

With digital transformation, most organizations are restructuring every aspect of business- be it client relationships, work culture, career development, or others. Role of L&D Talent in Digital Transformation. The idea of embracing the digital transformation journey is intricate as organizations and their workforce resist change.

Digital 417
article thumbnail

Driving Digital Workforce Transformation by Creating the Right Learning Experiences

Infopro Learning

The world of work is rapidly changing, and digital transformation is becoming increasingly important for organizations to stay competitive. According to Markets and Markets , the digital transformation market is expected to increase significantly at a compound annual growth rate of 19.1% and is projected to expand to $127.5

Digital 221
article thumbnail

Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

article thumbnail

The Performance Ecosystem and L&D

Clark Quinn

On LinkedIn recently, a survey in a post asked whether L&D should simply become performance consulting (Y/N). So here’re some thoughts on the Performance Ecosystem and L&D. To start, she cited how I wanted to move to Performance and Development. The infrastructure necessary is what I call the performance ecosystem.

article thumbnail

5 Ways to Measure ROI When Using a Digital Adoption Platform

Ontuitive

5 Ways to Measure ROI When Using a Digital Adoption Platform. This blog is part two of a two-part series that discusses the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. Support tickets. Start by reading part one here.

ROI 185