Bob Mosher: Performance Support and Learning at the Moment of Need #ls2010
MARCH 23, 2010
So welcome to performance support. Today’s session: Fundamental principles and practices of performer support Help you begin the journey of applying them. He sites a study: the # variable for effectiveness in training is manager impact. Allison Rossett – Job Aids & Performance Support. She says “call it performance support and not informal, cuz you can’t get a CFO to pay for informal learning.” This is where performance support comes in.