Customer Complaints, How to Avoid the Traps

eLearning 24-7

When it comes to the e-learning market, specifically the LMS space (and you can toss in LCMS, CMS, Learning Portals as well), there are a lot of traps that customers fall into and can’t get out. Sometimes it is a result of the vendor, other times it is a failure of due diligence on the part of the soon to be customer. The vendor’s salesperson tells you want you want to hear. E-mail within 24 hours or less. Upgrades – free?

LMS Customization

eLearning 24-7

Ask and see what can be done by the vendor – Customize it! Plus many vendors will include special “customized&# options for you – and then tell you what they are – during your discussions or upon your final negotiations. Some vendors will charge you per customization. Yes I can Do it OR Maybe not… Depending on what you are seeking in a customization, some vendors will tell you that it is either doable or not. Future Upgrade.

Four Reasons to Outsource Your E-learning

CommLab India

However, with new business outlets come new employees who must learn about its existing customers and transactional processes. They must also learn/know what items the outlet sells and about the latest food products. They have a very strong in-house e-learning design team but lack the expertise to develop such large-scale courseware. Outsource e-learning development. An eLearning vendor works with numerous clients at a time.